I hold a lot of merit to google reviews - both good and bad. I contacted Tools on Call Hardware a…read morecouple weeks ago to take care of a list of items for my sister in Myrtle Beach because they had high ratings. I am in Massachusetts. It couldn't have been any more of a debacle, and ended with the owner not taking one ounce of blame and gaslighting me. He ended his rebuttal saying he didn't want my business. Thanks, pal, you did me a solid. I rapidly called ACE Handyman Service Grand Strand as their reviews were superior, as well, I just saw Tools on Call, first. They got back to me/us right away and we were put on the schedule as soon as there was an opening to satisfy the potential time it would take for the jobs. They also provided an estimate which I believe was very fair. The appointment was was less than a week later and first thing in the morning. The Handyman, Robert, contacted us on the way over to my sisters, and was early, at that. I was told that he was like Santa in that he went right to the work and banged everything out expertly and promptly. He was extremely respectful, professional, and genuine in personability to my sister - a single person, and never a question of safety or trust whatsoever. Robert finished the jobs in less time than was originally estimated, and ACE Hardware fairly deducted the time difference and original estimate. I would definitely use them again. They are fair, trustworthy, honest, hard-working, experts, and unlike my first experience, exactly what I was looking for being almost a thousand miles away. Thank you so much....especially Robert. You are the best.

The contractor was a little late the first day, and so far almost 2 hours late today. They quoted…read moreme one price and when the job was done it was almost double. The worker was nice, but the job took far too long. He was even called away for about 2 hours in the middle of the job. He never mentioned that a ton of dust would be created when cutting through grout, and did not attempt to put up plastic, so the entire house was covered in micro-dust just 2 weeks after the house was freshly painted. The owner called me after I inquired about the silica dust, but didn't offer any help for the extra charge or mess created. They are coming back today to fix issues created when they did the job the first time. I would not recommend them.

They overcharged my insurance company the vanity that they put in my bathroom now has to be…read morerestored because it's falling apart. They tried to take me to court when I never got bills and I tried to explain to them I didn't want the work done and I didn't want them in my house I couldn't even use my bathroom when they put the fans in there the second time I had to call them.

We had catastrophic water damage at our home. I wasn't sure who to call, so my first instinct was…read moreto check with some of the larger well known restoration companies. I did not like the many negative reviews I was seeing, but thankfully I stumbled across Vigilant Restoration. They had stellar reviews so I decided to set up an appointment to have them come over. My first meeting was with Jeremy. He was very compassionate and understanding, concerning our situation. After speaking with him for 10 minutes I decided Vigilant was the Company for us! They handled EVERYTHING from dealing with the insurance company to being able to repair every single problem we stumbled across. Once we committed to letting Vigilant handle our repair, we met with Maria, Tim and owner Fred who reassured us they had the experience and knowledge to get us through this tough time and repair. We actually had to move out of our home for 3 months. I could tell they really cared, and it was more than just a "job" for them. Here is what you really need to know. Some of the repair was covered by insurance, however, much of it was not. We discovered things that had to be paid out of our pocket. Fred, the owner, sat and worked with us and tried to save us as much money as possible to lower our obligation. I was so impressed that he went over every detail and found a way to save us money. He did not have to do that. I was like, WOW, he really has OUR best interest in mind! All work was handled professionally and on time. And keep in mind, in this line of work, sometimes things come up that may slow the process down. Fred and the team were on it! And as picky and impatient as I am, I couldn't believe the hustle in these guys!! I certainly hope I won't need their services again anytime soon, but if you do, I can assure you these folks will get it handled better than anyone on the Beach!!! Thanks again to the Vigilant team!!!

EXCELLENT SERVICE I had to have a new AC installed in a…read morerental unit. Air professional service is the best I have used in the pass. I Highly recommend them.

I will repeat my experience with Air Professionals…read moreregarding HVAC Systems... They will do "Unnecessary" Work at a Cost to you and also come in with much Higher Pricing then the Competition to fix or Replace the System...

We hired Surfside Remodeling to install LVP flooring in our dining room, kitchen, hallway and two…read morebathrooms in our condo. Felipe and his team were always professional and did an excellent job. They arrived on time, prepped the floors (including sanding where needed) and tore up the old carpet and vinyl. They installed new insulation, the LVP, new shoe molding, transition stripping and two new toilets. They completed the job in one day, cleaned up and hauled away all the trash. Their pricing was fair and I wouldn't hesitate to hire them again for future projects.

Very dishonest company. I used to be an employee and saw how they operate. When I left they didn't…read moreeven pay me my commission check. Don't give techs any paid holidays or benefits. Don't recommend anyone using or working for this shady business.

I'm a semi-retired 76 year old management consultant. I had this company install a new 3 ton Trane…read moreheat pump and 3 ton air handler in my condo in July 2018 -- right after my wife and I bought the condo. We maintained a contract for maintenance twice a year for each year thereafter, typically in the fall then in the spring. Our most recent second maintenance under contract was in April 2024. Our system was not functioning properly, not cooling our unit, so in addition to maintenance they charged to diagnose my problem, and as part of this they added one pound of refrigerant for $90 (refrigerant is not supposed to leak) and also installed a Honeywell thermostat and programmed it, but improperly (had to have someone come back 10 days later to fix it). I found this thermostat on Amazon for about $90 but I got charged around $350. My wife and I had to go out of town for medical reasons and were gone from July 27 to late evening Friday August 2. We put the thermostat on 73 degrees when we left and it was still working when we returned. However, when we got back in the late evening of August 2 there was an odor in our condo, and the sheets on our bed were wet. We had to put them in the dryer before we could go to bed. On Monday morning, August 5 I called and explained that our HVAC system must have a problem, we have an odor and our sheets are wet and I can see condensation under the air handler and it looks dirty. I sent pictures then got a return call and was told I could have an appointment in about 9 days, on August 13. I explained that we had an emergency situation, that we bought the system from them and had maintained a contract with them ever since 2018. I got nowhere so the next day I called another company and they came out the same day! So much for loyalty to long-term customers...no thank you, I'm out. On the issue of refrigerant, we also had 4 oz. of refrigerant added in April 2022 and I called the only person at this company that I trust, Trevor, and he said the system should not be losing refrigerant. So, when I needed a pound of refrigerant in April 2024, I would have thought their technician would be saying something is wrong here, but no, nothing, he just shrugged his shoulders and said you need refrigerant for your system to work, so I had to say ok. He had no idea if there might be a problem. I had a capacitor on my heat pump replaced in March 2023 and then less than seven months later in November 2023 a different technician said I needed a capacitor on my heat pump. For the first one I was charged $104. For the next one the charge went up to $147.80. I called and complained and got this escalated and was finally granted a credit on the second one but nobody seemed concerned about why I could have a capacitor work just fine since 2018 but suddenly it needed to be replaced every six-seven months. The original staff in 2018 was really good. All the staff I met at that time and dealt with for about two years are all gone except for Trevor. Loyalty is important to me. When I've been loyal to a company and have a horrible situation, I expect help in a reasonable time, not 9 days later when other companies I've never dealt with will send someone the same day.

The tech was on time and very polite. Finished the job quickly and prices were reasonable.read more

I called yesterday to set up an appointment for replacing 5 smoke detectors. Kim explained what…read moretheir rates were and arranged for service the next day. Brian and Lee arrived on time and did the installations within an hour. They were courteous and professional. I would not hesitate to use Hamilton for any of my electric work.

Asked for a bid on a Mitsubishi Ceiling Mount unit. The team, Hunter Elebash and Kevin Sydnor came…read moreout and climbed through the scuttle hole, decided we could use the cassette for our remodel. They were great on scheduling around not only the work schedule of other contractors, also the holidays. Prompt, showed up when scheduled, cleaned up afterwards, communicated clearly and troubleshot the installation very well. Excellent value for the time spent and the end result was fabulous. Engaged them for a service contract for the other HVAC units in the house. The unit doesn't impact the views of the intercostal or sunsets and doesn't take up any of the limited wall space. Cost was competitive and all inclusive. Did not ask for any up front monies and would only accept payment when complete and functioning. Highly rated service!

Our ac went out & we called our Home Warranty Co. They sent out a service from Warren-Hay from N…read moreMyrtle Beach. First 2 guys came & diagnosed the problem & sent request in for new part.The second guy named Chris T ( I believe) came & installed & finished the job. Very good work & very knowledgeable about the job. I highly recommend this place.

Worked with Santiago Murrillo. Was quoted 1,300.00 for worked to remover transfer grills and…read moreinstall two returns. they missed the start Date. They got to my home and went it the attic and didn't do any work in the bedrooms or hallway. My wife was home and didn't know what was the reem of work. I call Santiago, no return call, Called the office NO RETURN Call. They Suck, Money Grabbe John Greenhill

Outstanding service work. Quick reaction, completed service in no time and the pricing was…read moreincredible. Will be my full time HVAC contractor going forward.