I'm a semi-retired 76 year old management consultant. I had this company install a new 3 ton Trane heat pump and 3 ton air handler in my condo in July 2018 -- right after my wife and I bought the condo. We maintained a contract for maintenance twice a year for each year thereafter, typically in the fall then in the spring. Our most recent second maintenance under contract was in April 2024. Our system was not functioning properly, not cooling our unit, so in addition to maintenance they charged to diagnose my problem, and as part of this they added one pound of refrigerant for $90 (refrigerant is not supposed to leak) and also installed a Honeywell thermostat and programmed it, but improperly (had to have someone come back 10 days later to fix it). I found this thermostat on Amazon for about $90 but I got charged around $350. My wife and I had to go out of town for medical reasons and were gone from July 27 to late evening Friday August 2. We put the thermostat on 73 degrees when we left and it was still working when we returned. However, when we got back in the late evening of August 2 there was an odor in our condo, and the sheets on our bed were wet. We had to put them in the dryer before we could go to bed. On Monday morning, August 5 I called and explained that our HVAC system must have a problem, we have an odor and our sheets are wet and I can see condensation under the air handler and it looks dirty. I sent pictures then got a return call and was told I could have an appointment in about 9 days, on August 13. I explained that we had an emergency situation, that we bought the system from them and had maintained a contract with them ever since 2018. I got nowhere so the next day I called another company and they came out the same day! So much for loyalty to long-term customers...no thank you, I'm out. On the issue of refrigerant, we also had 4 oz. of refrigerant added in April 2022 and I called the only person at this company that I trust, Trevor, and he said the system should not be losing refrigerant. So, when I needed a pound of refrigerant in April 2024, I would have thought their technician would be saying something is wrong here, but no, nothing, he just shrugged his shoulders and said you need refrigerant for your system to work, so I had to say ok. He had no idea if there might be a problem. I had a capacitor on my heat pump replaced in March 2023 and then less than seven months later in November 2023 a different technician said I needed a capacitor on my heat pump. For the first one I was charged $104. For the next one the charge went up to $147.80. I called and complained and got this escalated and was finally granted a credit on the second one but nobody seemed concerned about why I could have a capacitor work just fine since 2018 but suddenly it needed to be replaced every six-seven months. The original staff in 2018 was really good. All the staff I met at that time and dealt with for about two years are all gone except for Trevor. Loyalty is important to me. When I've been loyal to a company and have a horrible situation, I expect help in a reasonable time, not 9 days later when other companies I've never dealt with will send someone the same day. read more

I highly recommend this fantastic company. They are friendly, personable, timely, and efficient. Mike and the second tech, I can't remember his name unfortunately, were able to come to a service call within 2 hours. They quickly assesed my HVAC concerns. They were infomative as well as educational. They repaired the issue in a very timely and professional manner. I will 100% recommend this company to everyone. Thank you again, gentlemen. read more

Awesome A/C company, highly recommended. Very professional. Save yourself big headache and give them a call first. I have worked with 3 other companies prior to DuctWorks and none would compare. They currently service 10 HVAC units for me and installed awesome air purifiers in both my business and home. Cameron, the owner, does not spend millions in advertising like his competition but he gets the job done. They actually care! read more

Thought I had a leak coming from upstairs bathroom. Turns out it was a 30+ year old, poorly insulated duct sweating. Cameron came out, diagnosed the problem and explained what he would do if it was his unit. The next day he was there with 3 of his guys to replace the old duct with new, double insulated stuff. I think they were in and out of there in less than 3 hours. Couldn't be happier. Great price, but more importantly, great service. read more

PROS Will come out to check your system for only about $75. Same day service Crew members are polite Cons Their real interest is selling new units kinda pushy about "maintenance" plans read more

If it wasn't for Trevor I wouldn't give them any stars. Had them for 3 years and thought they would stand by their product and people. Their technician told me what filters to order by size. After 70.00 order they arrived and were the incorrect size. Ductworks would not swap out for correct size and I was stuck with a box of worthless filters. I asked to speak with the owner manager and he/she would not even call me back...I WAS a good customer. Suggest using another company. read more

I couldn't be more pleased with the repair Ductworks did on my AC system. PROMPT, reasonable, professional - everything you can ask for when you need help in your home. Their number is in my phone and I will definitely call them for any future jobs!! read more

Ductworks Heating and Cooling has superb customer service and technicians! Mr. Cameron and his team members are outstanding to work with during a stressful time following the hurricane. Their team has been on-time, every time! I like working with companies that listen to my concerns and makes an action plan to accomplish what needs to be done. No surprises! Cameron and his team are very respectful and hard working. I highly recommend Ductworks Heating and Cooling and appreciate the pride and honesty in their work. Great Company, with Great Hometown People with great work ethics. read more

I asked them to come out and help me with an ac issue that they could have made a good deal of money on . They made an appointment with me and then 3 hours before they were supposed to arrive they call me and say they cant work on it because they didn't install it. I was on vacation, I'm a long haul trucker so I'm only off for 1 wk a yr. They wasted my time. Big time. Very Inconciderate . read more