We visited the ER for my 14mo baby for dehydration and a high fever. Although I did not walk away…read moresatisfied with the service, nor respected as a person/patient/parent, I can still share a few things that I did like about this ER. Good things first - the security guard at the front desk was pleasant, attentive and helpful when we arrived. The waiting room was quiet, and we were called in very quickly. The first nurse who took our information and my daughter's vitals was efficient and kind, as was the second nurse who spoke to us in more depth about our situation was also very kind. They were both compassionate, respectful of my daughter not wanting strangers to touch or get near her if they didn't have to, and they genuinely seemed to want to help. They even got us a popsicle and juice to try and help soothe my daughter and actively work on hydrating and cooling her down. We didn't have to wait as long to be spoken to as we did in other ERs that we've visited. Now the bad parts - the doctor, I won't mention her name, was one of the rudest people I've ever met. She had the most entitled attitude from the minute she walked in, her tone and body language clearly emanated her opinions. I made it clear that we had been to another ER who sent us away without any solutions and that was why we were in her ER instead. But she made no effort to ease our minds or offer better support. In fact she continuously said their ER was not a full service ER and that any labs done would not be handled like a full service ER and at best it would take 72 hours for results. I advocated for what I wanted, which was fluids to hydrate my daughter, and their response was that my daughter wasn't dehydrated enough (AKA she had to get much sicker before it would be flagged as an issue). She was very defensive in her communication, reacting as if my questions were stupid or redundant. Instead of working with me to be proactive and not make our situation worse, they offered options we didn't agree with and that led us to forego any treatment at all from this ER. This was our choice, but I was incredibly disappointed in their ability to treat a pediatric patient, I felt they were very ill-equipped literally and figuratively. We essentially paid a large sum to sit in a room for 2 hours being rudely "spoken down" to. Obviously you go to the ER when you have no other option, not every ER visit will have the circumstances we had nor the doctor we had (if you're lucky) so take this review as you will. But I do warn anyone with a pediatric patient - prepare yourselves for a rough experience.

Another 6am visit to the ER. Kidney stones this time. Check in was easy with a kiosk. Was roomed…read morefairly quickly and meds administered in a timely fashion. All the nurses were extremely helpful. The doctor on duty even called a specialist to verify my kidneys were not going to sustain permanent injuries due the high readings we was getting. A follow up appointment will be needed to confirm. All in all, excellent staff on duty!!!

Very nice and prompt front staff. Very noticeable lack of…read moreurgency though with this entire place. when I arrived around 2:00 there were maybe 5 cars in the lot. I wasn't even brought into the back until 6:00! It's 6:30 now and still no Dr. has came to speak with me. Makes me feel very undervalued

Can't say enough about my visit today. Went in sick as a dog, dreading that it was an urgent care…read more To my surprise, the minute that I walked in, there was peace that set me at ease. Chris at the front desk couldn't have been more helpful, as were both of the assistants that triaged and helped with procedures. Dr. Cindy was amazing: professional, competent, wise, terrific bedside manner. Everything was fast and expedient, a definite 5 stars!!!! Thanks girls, you were a blessing in a time of need.

I should've gone to Beaufort Memorial -- this place is ridiculous. I waited in the waiting area for…read morehours, and then once placed in a room, I waited a lengthy period of time without seeing a nurse or doctor. It took forever for anyone to even come into the room to ask my name, my concern, or any basic questions. What is the standard of care at Novant Health? This experience was extremely disappointing and not what I expect from a healthcare provider. The older lady at the registration desk were short tempered, unhelpful, and rude. I literally walked out after almost 4 hours of not being seen by a nurse or physician with the exception of going through the initial triage. She was also rude.

I have been there many many times but THIS time absolutely sucked!!!! I am fully insured but had a…read more$50 copay. Funds are running low this week! I have my social security check pending but it has not gone through yet. I could have called in a payment tomorrow. But NO! They wanted payment TODAY or I will be forced to leave! Isn't that illegal? How is that right? I am a long time patient of theirs but this will definitely be my LAST visit!!! Highly disappointed with how this was handled!!

I am out of town, on vacation, with health issues. Was looking for an urgent care to receive…read moremedical assistance, overall this one had the best reviews. After visiting this urgent care 100% understand why. The staff was amazing and very welcoming. I had no anxiety in the office whatsoever, the receptionist was very open to answering any questions I had and very patient with me. Along with the nurses assistant walking me through everything, and the nurse practitioner was very adamant about finding a solution to my problem. Which made me feel a lot of relief about the experience. This is one of the best urgent cares I've been to in my lifetime. I would recommend this experience to anyone if needed, of course.

Honestly, the doctor that met with me (works part time), was THE MOST THOROUGH doctor I've ever…read morehad. Not only did he address my issue, but he also taught me some things about maintaining my health! I genuinely wish I'd met this man 10+ years ago, but better late than never, I'd suppose!! I forgot your name, but thank you, Doc!

I would probably give a higher rating if I would have been able to sleep. The bed was HORRIBLE! It…read morewas hard. Hilly or saggy. The mattress also moved around and made noise. I literally didn't sleep but 3 broken hours and I am a 7-8 hour sleeper This is so bad when you are already compromised. The CEO needs to give up some of that money for decent beds. The staff was amazing. Couldn't have asked for better.

This place sucks! I had a swollen tongue and went to South stand which they are awesome. I needed…read moreto be observed and they brought me here to Grand stand. I've been here about 45 min. At first I was in the hallway cuz the room want clean. I'm on the room now and it's still not clean. If I get an infection in this place.. OMG I better not! Oh and still haven't seen a doctor or an actual nurse. It's like I'm not here. The sink where they was hands had mold in the spout. I can sign my self out but then my insurance won't pay for it so here I am. Please don't ever come here if you can avoid it.

This is a giant building looks professional from the outside like a new ER ! the treatment you…read morereceive is terrible . starting with front desk people laughing after people check in. I also heard nurses complaining and talk terrible about a patient because they forgot I was behind curtain across from nursing station . it's not a hospital it's a giant doctors care fronting as a hospital or at least you think that by way it looks they even have the inside once you get in the back to look like a real ER but don't be fooled this is a Dr care like on every corner . If you need care I don't where tell you to go anymore it's all bad but I wouldn't start here. yikes !

The nursing staff is feral. I put the blame squarely on an incompetent nurse manager who is way…read moreout of her depth. I have her pegged as a "Company Man," and not very bright or interested in patient welfare. As long as the providers stay off her ass and staff sees her as a friend' you know just one of the gang. It takes a lot of courage to do that job. I filed a complaint and got a boiler plate response, weeks later , by mail no less. It is no fun calling a patient after a complaint but it makes ALL the difference in the world. So, some advice to visitors. Go there if you have a rash or a fishing hook in the thumb. Maybe you stepped on a pop top? Blew out your flip flop? But that's it. Also why did the little baby doc order a troponin but no 12 lead ?

I came at 3:20 pm with a son with a possible ear infection. They said the doctor already left for…read morethe day and they weren't taking any patients. This is an urgent care in a vacation town. This is unprofessional. Don't bother with this urgent care.

Excellent care!! I was in Pawleys Island on vacation and was hit in the head with a kayak which…read moreleft a pretty deep wound. The entire staff, from the woman at the front desk, the nurse and Dr. Howard, all excellent! Friendly, comforting and professional!

Went online, made a quick appointment waited maybe 3 minutes before I was see. Quick, super nice,…read moreand kind. The only issue is they don't take insurance, but when on vacation, that (to me) is part of the cost. Kudos to these ladies. They were awesome.

Our son had a horrendous inner ear infection and Dr. Michael came to our condo and took care of…read moreeverything. We couldn't be more pleased with the service provided. We feel blessed beyond measure for all he did for us. It's always unfortunate getting sick at the beach but he made it much better by helping our little one feel better. Thank you so much!!