I could not have been more pleased with Family-Funeral & Cremation. I worked with Yami Reina and…read moreshe was extremely helpful, kind and professional. She kept me informed throughout the process and was very quick to respond to any text or phone call. I highly recommend them. In addition to a quality service, they are very reasonably priced. I was extremely happy and have already recommended them to friends.

The used car salesman service for the dead. I have better communication when I order a pizza from…read moreDomino's, and I can see the tracking on it. My dad passed away on November 13th, and we just now received his ashes 1 month later on December 10th. We also haven't received 1 phone call from Family Funeral giving us updates. NOT ONE PHONE CALL. WE had to reach out and call for an update. Look at your call logs, and find out how you dropped the ball. Please keep in mind you and your staff are dealing with GRIEVING FAMILIES. You need to go over and beyond in this industry. The lady who works the front desk is not helpful. She told me to call the medical examiners office to receive an update. I called the medical examiners office, received an update, and call her back to give her the update. Might as well send me my own 1099. My mom and I have talked to multiple families who recently lost a loved one, and they all picked Heritage Gardens in Niceville. THEY RECEIVED THEIR LOVED ONE'S ASHES BACK IN 1 WEEK. Since you proudly have a flyer posted in your office and online how you have the cheapest rates........ you failed to mention you're the slowest company in the business. Everyone has been absolutely shocked that it has taken 1 month. When we signed the original paperwork, you had said "The state has 3 days to sign paperwork." 3 DAYS. 3 DAYS. 3 DAYS. Do not sell people on this. Please explain the ENTIRE timeline to the next family. You did not keep up with your communication. You never called us. We essentially did your job calling you for an update. You kept blaming it on the medical examiner, but you should have informed your clients. You should have kept them updated. Pass the blame all day long, but please update your clients. Please also note that you do not work on weekends. Your answering service team that you pay for, either do not relay the messages or you just don't call back. We can finally start the grieving process now that we have the ashes. Your establishment, the entire lack of communication has been absolutely awful. You say you have 30 years in this industry.... you might want to readdress your business plan model and make a few changes. The biggest take away from this review: COMMUNICATE WITH YOUR CLIENTS, AND CALL GRIEVING FAMLIES TO GIVE THEM UPDATES. GRIEVING FAMILIES SHOULD NOT HAVE TO CALL YOU. YOU NEVER CALLED US ONCE. Note: Reading the Certificate of Cremation, my dad was cremated on December 3rd. Today is the 10th, as we received them. What was going on between the 3rd and 10th? We could have picked them up at any point. UPDATE: I asked you for my dads finger prints and you sent me ONE of his right index finger. You forwarded me an email with just a JPG. No timestamp, no official documentation. I asked you to send me official copies, and you said "We do digital prints, no ink prints." I emailed you back and said, "Since we never received one phone call from your establishment, except to pick up the ashes we never knew you did digital and not ink prints. You have made a mockery of our loved one. No communication from your establishment. Look at your call logs or my multiple reviews. You ruined our grieving process. That finger print honestly looks like bodily solids from a toilet. This looks like a fake fingerprint, and you have no proof that this is his real fingerprint. We need a timestamp and name for this fingerprint." STILL NO EMAIL BACK OR RESPONSE FROM YOUR ESTABLISHMENT.

I met with Mr. Joel Davis and finally met Emily with whom I'd spoken to on the phone many times. We…read moremet at the Crestview location. I love this place! It is immaculate, peaceful, and pure down home Southern country. Mr. Davis explained the details for arranging my own services in a pleasant, funny, casual, and very professional manner. Ms. Emily is an intelligent, professional, and extremely knowledgeable person. The prices and services offered are so affordable! Every single detail of legalities, medical, necessities, accommodations, and services necessary for such an elegant, beautiful, caring way to leave this earth are explained in detail. Do your loved ones a very caring favor and arrange details beforehand. Thank you, Davis-Watkins family and everyone!

I want to give a huge shout out and thanks to the team at Davis-Watkins Funeral Home in Ft Walton…read moreBeach, Florida. My mothers health crisis, and death was extremely unexpected and when I arrived at the funeral home, I was treated with the utmost respect by the staff. Justin, Malachi, etc we're all consummate professionals from the very beginning. Like many people that are confronted by the untimely decisions that come with an unexpected death..I was a bit emotional at the time everything transpired when I arrived at their business. They took the time to explain every decision to me, make sure I understood everything that I was signing, and helped me along with one of my friends pick out the stationary, the vault, casket, organize the services, etc. They and their staff were constantly available to answer any and ALL questions I had which took a huge amount of stress off of my shoulders. It was also extremely convenient how I was able to upload the selections of the songs that were played in rotation at the memorial, as well as the pictures on the website for the chapel services. After the graveside service by my moms chosen pastor they remained in contact to answer other questions that I had regarding followups about the death certificates as well. In addition, they worked to get the funeral done in a professional expedient manner despite the fact that it was a holiday weekend. They actually called Beal Memorial cemetery ahead of time - to make sure that the manager was on staff so I could set up everything there. I made it there with an hour to spare! If I could give both them and their staff 10 STARS I would.

During this very difficult time in my life McLaughlin showed me and my family respect,…read moreconsideration and compassion. Max was very helpful in every way possible as well as Pam. We appreciate the professional and caring way that they showed from start to finish, they made a very difficult process a little easier and we thank you all for that. From....M.Payne and family

These incredible caring professionals have been serving my families' needs for years…read more Their facilities are wonderful. I am especially appreciative of their moral code. My Dad, Jerry Head, died at FWB Hospital and they would not release his remains easily. Mclaughlin knew exactly how to handle the situation and advised use accordingly and wisely. They have taken such a dignified approach to helping my family, over 30+ years, memorialize our beloved family members. They can perform all arrangements for all faiths and any type of process. We have always been well served and comforted.

Refuses to let immediate family visit with their passed family members. This is absolutely…read moreunacceptable.

Dear Mr. James Bass, I seriously don't know how to begin…read morewith thanking the very best Funeral Home for going above and beyond yet again. Emerald Coast Funeral Home, Mr. James Bass, Jeffrey, Matt and so many of you, went above and beyond for my husband of almost 47 year's married and almost 50 year's together. You again, far exceeded my expectations with all your outstanding detail. My Dear Husband could not have asked for a better Funeral. It was everything he asked for and far more. I thank you with all my heart. You all provided an excellent service, as you did with my late daughter, Sweet Kathleen Dorothy Quill 10 year's ago, this coming December - 22nd. As far as pre-planning, I can not recommend it enough for anyone reading this and contemplating as to whether or not to go ahead with a pre-planned Funeral. My precious daughter whom passed almost 10 year's ago was a shock. A bigger shock was planning a funeral with nothing saved for such a tragedy. After my daughters funeral we looked straight in to pre-planning and I feel extremely blessed that we did. When my Dear Husband passed earlier this month, only one call was made to Emerald Coast Funeral Home, they took over and took care of everything. My husband received the best care from Emerald Coast Funeral Home and again, they went above and beyond. They left no stone unturned. I even panicked because I couldn't find my husband's name tag for his military uniform. Needless to say, Emerald Coast Funeral Home, followed through with a new one. Should I begin pre-paying for my own funeral? Most definitely, I wouldn't want to put any loss or responsibility on my family or anyone around me. It gives me great peace of mind and takes all the worry away. Definitely something you should consider. A + care too and from our very own Emerald Coast Funeral Home. I thank each and everyone of you again, with all my heart. Thank you, Kind Regards, Dorothy (Dolly) Quill Lady-q@hotmail.com

When my Mom entered hospice my family began to make certain arrangements. We thought Mom had…read moremade a prepayment at Evan's Funeral Home almost 20 years ago. I called the phone number and found it had been sold to McDonald Family Funeral. I spoke to Keaton McDonald and he told me he would see if he had any record of a prepayment and call me back. I didn't have much hope since it was arranged with a previous owner so long ago. He called me back and confirmed the prepayment. He coordinated with the local funeral home in Central Florida and was so helpful to us at a very sad time. This type of professionalism and customer service is rare these days and we are so grateful for his help.

Keaton and his family have their hearts in everything they do. My mother's passing and arrangements…read moreseemed unbearable and daunting... but with their gentle guidance we were able to keep moving forward. When we needed a moment to dry up our tears, he sat with us. When we needed direction, he offered suggestions. When we felt the ground had dropped out beneath us, he lifted our spirits. When we had to change a few things, he was immediately available and helpful. He was the calm in our storm. It made all the difference in the world to have someone so calm and knowledgable with us. He thought of everything so that we did not have to in our acute grief. He offered exactly what we needed. I will forever be grateful.

I bought a grave stone in November for a family member. I received it early and it turned out more…read morebeautiful than I could have imagined. The service I received from Linda was exceptional and the price was lower than other quotes I received from other places. She treated me with compassion and went above and beyond with my special design. From helping me load it in my car to giving me tips on future care, she went above and beyond typical expectation! Thank you Linda! I will be recommending you to others.

Now I'm ready to talk! Our little Kathleen passed two…read moreyears ago and we went to this place for her headstone. Customer service wasn't what it should be for people who are morning the loss of a loved one. We were very rushed and felt like we were pushed out the door. They have the ability to produce almost anything you ask for but the finale product doesn't hold up. I go to my daughters garden a lot and wanted it to be as special as I could possibly make it. After eight months of going, after the headstone and bench were placed, there is a long thick line down the headstone and the writing on the front of the headstone is coming off. I went back and complained. I told them that it wasn't sealed. I told them that I wasn't happy and the headstone should hold up longer than a couple of years. They were very rude and short with me. They told me that it was sealed. I don't believe them and am so not happy. After 10 months, the vase which was attached to the headstone was laying on the ground. Janice, the groundskeeper at the cemetery, who is most kind, told them and the vase was reattached. I sit in Kathleen's garden a lot, look around at the headstones which were placed around the same time and after, they all have similar problems. This company has a monopoly on this type of business, because there isn't anywhere else to go and obtain a headstone. Therefore, they can get away with selling you anything at your most vulnerable time in life. It's a shame that they are taking advantage and able to get away with it! There's nothing wrong with having a monopoly either. When people are paying for a quality product, give them the quality which they are asking for.