It's a beautiful, quite new facility with real privacy in the exam rooms because there are sliding…read moreglass doors as well as curtains. I had been was told on a previous visit that Mondays and Tuesdays during the day are very crowded but the two times I was there in the middle of the night there was no wait time at all. And of course the lack of traffic makes a difference when you're in pain. I was seen 10/28 by Dr. Salin and he was extremely competent, clear, calm, and friendly, a real mensch. The nurse, Jared, was also great. We are lucky to have this facility right here in Okemos!

Dr. Lutz is an incredibly knowledgeable and compassionate doctor. She takes the time to listen to…read moreyour concerns, and knows many other highly qualified doctors who she refers to if you need additional specialty treatment. I wish I found her earlier. Due to her abilities, she is not easy to get an appointment with in a short time frame.

Dr Lutz always listens - gives advice and we come to an agreement. great bedside mannerread more

I arrived 40 minutes early for my appointment. Sanitizing lotion was readily accessible. The Staff…read morePerson at the front desk acknowledged me right away and greeted me warmly! We had a moment of confusion concerning my gender, but the Medical Staff was only unfamiliar with my paperwork dilemma. ("Is this an Insurance form or a Medical Form?" is the sort of question a Non-Binary person has to ask when there is only a binary checkbox and it is almost never labeled with the correct terminology. Obvs, nobodies fault stuff like that happens all the time. :) The Medical Assistants were all quick, efficient and genuinely pleased to be of service! They got me in early for my appointment too. I won't say my Doctor's name, but they were openly and respectfully curious as to how they might be of service to a Transgender Person, when so often the past told a different story. :( My Doctor addressed my every concern and meeting with them was very pleasant. The fish tank next to the check-out desk has an _Actual_Literal_Sea_Urchin_! They are very black, except for their orange rude part, and about nine inches across. The Staff Person at the check-out desk was friendly and enthusiastic! They walked me through every step of the check-out process with a smile! The Medical Assistant thanked me for coming in today! I am totally 100% assured that they will follow up with me at every opportunity and that our relationship will continue to be successful and pleasant.

Wrong prescription was sent to pharmacy…read more Was on hold for a total of two and a half hours, to be told a nurse would call me back. She never did, went there the next day in person and spoke to a nurse practitioner (Beth)who changed the prescription. Her attitude was horrible, told me I was rude for asking to speak with someone in person. She said that my situation was not an urgency, and that it was rude to show up in person to ask for the correction to be made. Then she went on to claim that the reason behind their ineptness was lack of employees. Let me be frank, she is an awful person with a passive aggressive attitude who should not be allowed to speak with patients. Please avoid this place

I've been to physical therapy before, but ORS in Okemos has been my best experience yet. I needed…read moreto strengthen my my knee and ankle with a low pressure approach and ORS was the perfect place to do this. Every visit I was always greeted warmly and personably by any staff member I came in contact with; I always felt like I was in good hands and that there was a plan to getting me stronger. All around great place!

It was no "accident" that I chose the dedicated pros at ORS to help me rehab from a debilitating…read moreelbow injury. I had already witnessed the expert and loving care provided to my elderly mother at their Holt location, and knew that I would be given the same kind of care at their new Okemos location. I've visited many physical therapists over my 60 accident prone years, and all were competent. But none have left such a deep and lasting impression as the folks at ORS. The compassionate care and concern extended by each and every employee, to each and every patient no matter the size or scope of injury is truly genuine. It's been said that laughter is the best medicine. The ORS staff's ability to take that to heart and make me laugh instead of cry while restoring critical flexion and function to my dominant arm was truly remarkable. I can still hear karaoke Kevin hitting the high notes in my sleep. Kevin, Aaron, Erin, Joann, Tori, and Chrissy....you're absolutely amazing. If only you gave golf lessons....sigh.

Dr. Huiting Chen is a fantastically talented vascular surgeon and a friendly, honest person.read more

It is rare when a doctor pays such close attention, asks many questions and actually listens to…read moreyour answers. Although she does not take insurance, the type and quality of care my family receives more than makes up for it. Most traditional doctors could learn a lot from Dr. Raus.