Great service! Very flexible on move-in and out dates which was helpful during our renovation. Felt…read morevery secure and well attended to

I have stored two trailers here for several years. Good value, easy ingress/egress. Never had any…read moreissued given I had outdoor storage.

I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)

I stayed at hidden valley in my 17 ft camper and liked it very much and the management was very…read morenice. I would stay again.

Well, they have a shitty policy about no RVs older than 10 years in age. It doesn't matter if the…read morething looks brand new and has been impeccably taken care of. THEY WILL DISCRIMINATE on AGE of vehicle! So any of you airstream owners or Avion owners you might as well forget about it unless you can prove that the vehicle is 10 years or younger in age. Of course I wondered what would happen if your vehicle age is out while you're in the park? I bet they automatically eject you if they're following their "policy"! Also, they have a 50 pound and under weight limit for dogs. And apparently also a breed restriction! You can be the nicest person in the world with the nicest dog in the world and nicest camper in the world, but if you don't fit into their little pigeon hole guidelines, you might as well forget it! I mean, after all this is Reading, Ohio for Christ sake! Which let's face it, is a lower middle class community to begin with!! Go somewhere else where they will accept you and your pets and equipment instead of having snotty restrictions!

Citadel was great for my storage needs. One floor access is really convenient. The facility is…read moreclean, well lit, and has security cameras which made me feel that my stuff was safe and secure. Price was comparable to other places.

Whatever you do avoid renting from here!!!! They flood real easily and don't take any…read moreresponsibility for it. Rented from here and then had a bad rainstorm. Unit was on the interior and I thought that would prevent any damage to my items. Manager didn't take any responsibility for the flooding, blamed it on the business above them. Also never apologized for the damage to my items. Said to call insurance about everything and did not make me feel like they even cared.

Clean and well-run. Recommend. I had a very good experience here. No bugs, no problems, helpful…read morestaff.

Only use for a very short time!!!…read more I moved to one of their small units in January while my girlfriend and I organized things after we moved in together. There was an online special for a small room for $25 a month. They also charge a $25 administrative fee when you sign up. After 4 months they are already raising my rent $10 a month due to "market adjustment". When I look online they are still offering the same move in special for $26, yet it's going up $10 for existing renters. Their business model is the hope that you'll never move your stuff and just deal with the price increase. It's a suitable place if you're only going to be there 2-3 months, but after month 4 you'll likely get a rent hike. Also the the operator will badger you for a review while you're there, but make sure to wait until you've been there a while before you do review. Most of the reviews on here were done when they started the process, and it doesn't get bad until later. Look at the "excluded reviews" for the company and they're basically all the same.

Paid my first month and they jacked up the rate immediately. Do not believe any of advertised…read morerates. Once you are in, they will raise your rate.

From the owner: iStorage offers convenient and affordable self storage units in Cincinnati. Whether you're looking…read morefor easily accessible drive-up storage units, indoor climate controlled units, or an outdoor uncovered parking space, youll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with iStorage and see why our units are ideal to suit your storage needs. Visit us at 8900 Rossash Rd today to rent your space. iStorage is an NSA Storage brand and facility.