Clean and well-run. Recommend. I had a very good experience here. No bugs, no problems, helpful staff.

Only use for a very short time!!! I moved to one of their small units in January while my girlfriend and I organized things after we moved in together. There was an online special for a small room for $25 a month. They also charge a $25 administrative fee when you sign up. After 4 months they are already raising my rent $10 a month due to "market adjustment". When I look online they are still offering the same move in special for $26, yet it's going up $10 for existing renters. Their business model is the hope that you'll never move your stuff and just deal with the price increase. It's a suitable place if you're only going to be there 2-3 months, but after month 4 you'll likely get a rent hike. Also the the operator will badger you for a review while you're there, but make sure to wait until you've been there a while before you do review. Most of the reviews on here were done when they started the process, and it doesn't get bad until later. Look at the "excluded reviews" for the company and they're basically all the same. read more

The representative at the facility was friendly and respectful to my needs . Always willing to help with whatever comes up. I would highly recommend this Place to anyone looking to store their goods ! read more

Wow! What an awesome experience! After loading up 20+ heavy boxes in 95 degree heat and driving them down to storage - I was not looking forward to unloading them on the other end. I was amazed at how easy it was with the drive up dock and heavy duty dollies. Extra cool facilities and the elevator made any minimal difference in price totally irrelevant with the first load! Surprisingly friendly and very pleasant site manager made the process effortless. read more

Customer service is excellent. The gentleman at the front desk when we stopped in was great and gave us a tour of the place. He offers great assistance and asks if we are happy every time we stop in. The company is very environmentally friendly and tries to use as little paper as possible. Storage space is clean and easy to access. There are dollies and flatbed carts available as well as a place for trucks to drop off. The place is secure, but very easy for us to get in and out of any time we want to access our storage unit. A great place all around! read more

Extra Space Storage, Wooster Pike, Cincinnati: After five months they hiked my monthly rate by 15%. Buried in their fine-print contract everybody must sign, it says they can raise your monthly rate at any time and without any reason. And they did. The person running the facility is unable to reasonably explain why it happens. Buyer beware. read more

Customer service is good and the facility is clean and well-maintained, but I agree that a postcard is no way to inform clients of a rate increase. After getting an increase, i called about switching to a smaller unit. They were very helpful in reserving one for me and when I went in a few days later to sign the new contract and move my things, I was pleasantly surprised by a lower rate than what I was initially given. That rarely happens!! I think this price will last several months. They told me that increases usually happen a few months after the signed contract and that to avoid future increases, you could pay for multiple months in advance. If your budget allows for this, obviously. read more

We had a great experience with this facility. Mark (the manager) was very helpful when we were trying to decide what type of space would suit our needs. We rented a small unit inside the warehouse which was more than big enough for all our stuff. The facility is always very clean. It was very easy to unload and load our belongs using the drive up loading dock and carts. Mark is very customer-service oriented and always double and triple checks to be sure I am satisfied. I would recommend this facility to anyone. read more

Great customer service. Mark was very helpful and answered all my questions! I didn't know what I was doing so it was great! Clean space!

Customer service is excellent. Place is clean and the sign up process was fast. The gentleman at the front desk was very helpful.

Disappointed. A 40% increase via a postcard is not an appropriate way to inform a client of a "market rate adjustment ". There are many other storage facilities in the area. read more

I never write reviews but after my horrible experience here, I want to save others the absolute hell I went through. The day we brought our truck to unload into our unit, our UHaul almost didn't fit through their narrow tunnel. No one mentioned a narrow tunnel that large trucks have trouble in. As we unloaded, none of their outdoor lights worked and there are no lights in the unit, so we had to use our car lights as it got dark out. No problem. We got it done, right? Wrong! After just one month of my belongings in there, several items had mold on them. No one mentioned anything about mold or the risk of mold or how to protect our belongings from their shoddy units. Instead, they tried to sell me an insurance policy that was an extra $30+ a month. I already had home owners and renters insurance, so I passed. I cleared a space in my garage to empty my unit ASAP to prevent any further damage to my belongings. When I emptied my unit, I notified them and was told that they don't prorate the fee. I was told the exact opposite when I rented it. As was my mom who made the first call to them for me. My friend had a similar experience that I wish I would have known of before hand. If you want to keep your stuff clean and usable, choose another location. If the risk is worth it, read their long terms very carefully. They have very carefully made sure they aren't liable for anything they should be. This is why so many businesses have bad reputations and why no one trusts anyone anymore. Shame on businesses like this. Plus, clean, indoor facilities are cleaner than here. I learned that too late. Unfortunately, I was the only one of my friends that didn't know better. Don't learn the hard way like me. Save your money, time and belongings. read more

Very clean place. Sign up process was very fast and efficient. Danielle, the manager, was very professional and friendly. Very well managed company. read more

I had a wonderful experience with obtaining my space. Danielle and her crew were so friendly, courteous and very informed. I would recommend that if you're looking for storage call Danielle. read more

Very nice. Clean, dry and very pleasant. People are very helpful. Very good experience.

Fantastic customer service every time you interact with their staff. The facility is clean, secure and well lit. And there is always a cart or dollie to move your items around. read more