I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

Mike W. arrived on time. He introduces himself to me and proceeding to do his job. He serviced my…read moreHVAC system and the mini-split. He was very thorough and spent a lot of time servicing my two systems. He broke down the mini-split and cleaned that system from the inside to the outside. He found that the main HVAC system blower capacitor tested out of range and replaced it upon me agreeing with him. Mike was very polite and courteous. He is very knowledgeable and gave me great advice to help me make good decisions to keep both of my systems running over this winter season.

On Aug.30th, before the holiday weekend, at 1:46 pm I called spoke to Spring, always very nice, my…read moreair conditioner stopped working, at first it was going to be for Tuesday, then at 2 she called me to let me know a technician was on his way, the guys were very nice and professional. Problem was solved. Thank you very much Blanca Jordan

June 2017: Nathan's Installed a HVAC heat pump system in my home and didn't put down any carpet…read morecovers or plastic. Workers left tons of dirt debri and carpet stains - hopefully steam clean will get it out or carpet will need to be replaced :( Last year same problems with shoddy workmanship on my rental home - definitely a company you do not want to hire!

my home warranty caller them to make appointment to check my HAVC they called could not come if…read moreraining and could not come till end of week. I called warranty company to reassigned a different company and they will be here tomorrow would not recommend this company'

From the owner: Get a second opinion! Another company claims that your system needs to be replaced? Most HVAC…read morecompanies will recommend this but before you settle on buying a new system why not call us for a second opinion. At Comfort 911 Heating and Air Conditioning we Only do repairs and maintenance at your request without pushy salesmen so you can be sure you’ll receive an honest and fair diagnosis on your system. Call us today! Providing comfort at a comfortable price! Comfort911 Heating and Air Conditioning has been serving the Sandhills area since 1994 and we are here for all your home comfort needs! Whether you need repairs done to get your heat or air conditioning back up and running, cleaning and maintenance, duct repairs, or need cleaner fresher air inside your home then we got you covered. Call us today! We offer military discounts.

Great company! I love that they don't leave you waiting hours, they text you and keep you posted…read morewith arrival times and the work is always great! They are always willing to explain things and offer options' I now use them routine maintenance! Im ready for the winter! Thanks A/C Man

if honesty and straight up loyalty for their businesss. I highly recommend…read more"A/C Man Heating and Air. Called them right up for inspection/ testing and whatever else HVAC guy suppose to do... Sure enough... A/C Man came to my home of residence and took care of what I had issues on. My AC blows warm air. Ac Man came and knock out the problem in no time. I was living and enjoying my home again in a 100 degrees weasther outside. Try these folks...I bet you will not disapoint.

I have had Comfort Heating take care of my unit for years. The servicemen are ALWAYS AWESOME. They…read morecall ahead when they are enroute, they stay on task and they are professional the whole time. It is worth the money.

Please stay away from this company. They are a rip off.Two years ago my unit started to blow hot…read moreair. On the first visit they added some refrigerant. TWO months later I had the same problem; more refrigerant and the costly leak search. Well only a month later the unit was once again blowing hot air; they replaced the control board. Lets just say the next summer I had the same issue. Well I had passed the year mark for the leak reinspection but they did add some more refrigerant and said they could not find a leak. Well after all the money I spent guess what my unit is again blowing hot air. This will be the third year but I will be calling another service. These folks are useless!

i had a problem with my a/c unit that was 16 years old. i could have had it repaired but the cost…read moremade me decide to relace it. ihad my system replaced 14 january 2026. i forgot to rate everyone invovled in the sales, installation and post inspection after the sale. everyone was professional and perform their jobs with great care. i wish to let blanton management know that they were great. please let them know that i forgot to write everyone names down but i sure you know who they were. ihope that they be rewarded for their job performance.

Absolutely predatory sales tactics and nonexistent customer service. They ignored my AC emergency,…read moreand I had to figure out the electrical issue myself because their techs couldn't. The sales rep refused to honor the 7 years left on my warranty for a potentially bad compressor, refused to install the same unit, and instead pressured me into a $25,000 Ruud 16 2-zone system. He claimed my house would keep breaking down without it. I don't know a single neighbor with a $25,000 unit in their home. Even worse, they wanted the $25k upfront with a 4-day wait for installation while my family sat in the heat! When I complained on a 'recorded line,' the supervisor just gave me a 'wow membership' credit instead of resolving my issue, promised to escalate it to her boss, and then vanished. Avoid them at all costs."