I've used Crawfords for a while now, and I do think they run an honest business, problem is the…read moretechs just aren't good. I have used this company for my three properties three times now. There is a young blonde man who comes and he never leaves the job completed correctly. He left once saying 'should be good now' an hour later the air was still not cool. It was fine because he came back and fixed his mistake free of charge, of course I wouldn't have paid regardless. He came to my place because my Google nest was showing 2+ hour heat times. He spent his time on the phone with customer service and didn't fix the 2 hour notice but basically just blamed Nest for being a bad product. Now summer is here and my a/c doesn't work. When using the company this time I will see if I can get a tech who may be a little more experienced and will update the post!

We received quotes from two highly rated Companies in the area but after thorough research,…read moresuspected that they were not being fully honest. We received a quote for approximately $14k and $8k to replace our entire system. We asked a few friends who have lived in the area for over a decade and they strongly recommended Crawford's. Kelly came out to assess the issue and was incredibly helpful, explaining everything and offering advice to prevent potential future issues. He fixed the issue for about $125, saving us thousands, and the HVAC has been running smoothly with no issues for the past two months. Kelly was genuine in wanting to assist us and an honest worker. Before potentially rushing to conclusions, I highly recommend waiting and getting an opinion by Crawford's. They truly care and their priority is fixing the issue at hand to help clients, and not just to maximize their profit.

Do not trust this business! Ted Janes is a scammer and a liar. They did work on my vacation home,…read moretook my money and didn't fix anything. I had to get another company to come out to repair the repair. When I asked for a refund, they ghosted me.

We had a very highly regarded and recommended competitor to this company come out and troubleshoot…read moreour hvac system. It took several days to get an appointment for a tech and cost $90. We weee told we would have an estimate next day, a week later I called to check on it, and in the end we never received any further contact! I called Always Kool and Ethan came out that same day (Friday). By Monday afternoon I had an estimate. Ethan and his business partner went out of their way to get the installation done as soon as possible and my wife and I couldn't be more pleased with Ethan or our new system. I will continue to use and recommend Always Kool for any hvac needs.

I called this morning and was able to get service today !!! Top notch service from the scheduler in…read morethe office to the service tech (Sean). While facing single digit weather again tonight I was thrilled to have my system looked at. The service tech was very knowledgeable. The service fee was reasonable. Highly recommend !

We made an appointment with them 3 weeks ahead of time. The day they were supposed to come out at…read more8:00am. 8:30am rolls around and we called to make sure they were still coming out. Nancy, was very rude and said they do not take appointments and she would put us on the list, which they were 2 weeks out. So we wait two weeks. The day before, they actually called to verify they were still coming. Then the day of, they called and said "we are just too busy today, you will have to reschedule in two months" For being an authorized Daikin dealer, I would expect better customer service. I would never ever call Henderson Heating and Cooling ever again. Poor customer service.

A neighbor recommended Sundown Home Solutions. We had a subpar experience with Laclede Plumbing…read more We've had Sundown out twice for different projects. They're incredible. No quick fixes that break in a year, very professional, on time, they clean up & do it right.

Our furnace went out yesterday and they had a technician out pretty quick for being 9:30 at night…read more Blake showed up, located the problem. Turns out the installer from another company didn't do the wiring right. He had our heat back on and was very helpful and honest. He got a new part ordered for our heat pump and answered all our questions. The price for the late night service call was reasonable and so worth it to keep our kids warm on such a cold night. They saved our Christmas! I would recommend this company to anybody needing HVAC help.

I wholeheartedly recommend them. Brandon was nice and courteous and didn't treat us like "women"…read more but talked to us like we could understand things. I tried to put a thermostat in and I didn't get the screws and wires in tight. It was only $85.00 for the assessment, for me to realize I need to leave it to the pros. I will use them again. My mom previously used them to change her gas to an electric furnace. I called yesterday, and they were here this morning. I called other places they wanted anywhere from 100 - 210.00 just to do an assessment and they said that was per hour. I appreciate Quality Heating and Air. Thanks a million.

I have just moved my mobile home from Lawrence KS to Lebanon MO and needed the furnace converted…read morefrom gas to liquid propane and then my AC hooked up to my home, put up on a pedestal to keep the weedeater from damaging the unit and filling it up with coolant. I had called numerous HVAC companies in the area and most wouldn't work on mobile homes. Of those that would I got the best bid from Josh and then each of the jobs came in at $50 less than what Josh said they would. Brandon and Daniel showed up for both jobs and performed the work in a timely and professional fashion. They did great work. Thanks to everyone at Quality Heating and Air.

They had a full schedule and made time to look into air conditioner issue. Fixed it, then tested…read moreeverything else, found and fixed an issue before it became a problem! Reasonable price. Highly recommend!

First, the front office staff and dispatchers are very professional and a true asset to this…read morecompany. We spent a LOT of money with FTS for a HVAC system to replace our old one that performed very well and trouble free for many years. From day one the new 'high efficiency' system failed repeatedly. Our electric bill TRIPLED. To be fair, FTS did send us a check for a small part of that increase. One FTS Tech blamed it on, "Dirty power", and had me wading through snow during a cold snap just about every hour to physically reset the system. It was not, "Dirty power". I contacted the manufacturer of the system. They opened a, 'trouble ticket' and then did absolutely nothing to help us. Another FTS Tech said it was because of, "Low return air", and that we would need to cut in a new vent to increase it. This was not true. Later on another FTS Tech said he knew what was causing it... "Rain", he said. It was not because of, "Rain". That same Tech came back a week or so later and - quietly - replaced a computer board of some type that looked like something very important. After that the system actually worked - for a while. It failed again. The next Tech said a sensor had failed. This part was still under warranty. He could replace it for $749.00 if we wanted it to be guaranteed, or $499.00 if not. Nope. That was about all I was willing to take. I emailed the owner. Asked him to coordinate with us to come and remove their system. Of course, no response. We called another service company. They obtained the part (under warranty) from the manufacturer and replaced it for $125.00 - guaranteed! I'm old. Been around a long time. FTS has provided the worst experience I have ever had with any kind of service organization. That should tell you a lot. I do not recommend FTS.

I recently had FTS Heating & Cooling come service an AC unit at one of my rental properties. Upon…read morereceiving my invoice -- they charged me $329 for replacing a capacitor on the AC unit. This was just the charge for the part (service call/diagnostics was $99 -- which I'm fine with). Anyway... I called 2 other AC companies and showed them the invoice and they ALL said the capacitor part (at best) should have cost $30--$40). Hence ... charging $329 for a $40 dollar part is a bit of a markup. I will NOT be using them anymore, and I would recommend you not either -- they are NOT trust worthy.

Earlier this summer our AC system failed after a power surge from one of our larger storms. Total…read moreCommercial Refrigeration came out quickly and even helped us get cooled down temporarily till our new system arrived! Once the new system arrived they had us back up and running in no time with the utmost professionalism. The best thing is they are a Mom and Pop company that truly treats you like family. Wonder people, wonderful service, and wonderful Total Commercial Refrigeration experience! Thank you!

I had an issue with my home AC and called Total Refrigeration. They provided fast and friendly…read moreservice. They care about the customer and make sure you are happy with their service. Very reasonable rates and quality parts and labor. My unit has never run more efficiently since these guys service it. If you have any heating or cooling needs I would highly recommend giving them a call.