I had a very disappointing experience with the Harley-Davidson dealership in Maywood, NJ (Bergen…read moreCounty location). I was told my bike would be completed the same day as my service appointment. I dropped the bike off around 10:10 AM and was informed it would take about 4-5 hours, and that my bike was second in line for service. After receiving no updates all day, I called myself at 4:37pm less than half hour before getting out of work. Over 6 hours later I asked for Chris my service consultant who told me they had just started working on my bike. I said to Chris that I completely understand delays can happen, but the lack of communication was unacceptable, especially after I clearly explained in the morning that I would be at work and instead of apologizing he says I can tell the mechanic to stop working on your bike. When I asked when they planned on notifying me that the bike wouldn't be done that day, I was told they would have called around 6:00-6:30 PM. That is extremely poor customer service. A courtesy call when service is running significantly behind schedule should be common sense. I live far from Rochelle Park and had to spend over $75 on an Uber ride home. What made the experience worse was when I returned the next day to pick up my bike and respectfully explained my frustration. Lisa completely dismissed my concerns and told me, "This dealership isn't for you, you should go to one closer to your house." While I was trying to explain how the situation could have been handled better, she repeatedly interrupted me and had clearly already decided they did nothing wrong. Lisa kept saying we didn't do anything wrong by you. I can see the frustration in her face and she treated me as if I'm a child. I mean not being respectful towards someone else's schedule and not giving a courtesy call so the customer can plan how to get back home is doing wrong by the client. I had to get an uber to work the next day. I spent close to $200 on their communication mistake and yet she couldn't even hear me out. I wasn't asking for any sort of compensation only wanted her to acknowledge what happened was wrong so they can do better. Delays happen, I understand that. But poor communication, lack of accountability, and dismissive treatment toward customers is not acceptable. If you bring your bike here, don't expect proactive updates or much concern for your time.

I took my 2017 V-ROD yesterday for an oil change. today, out of curiosity, I checked the oil stick…read moreand it's bone dry. I started the engine for 5 mins. and checked again... same, the oil stick is bone dry. I had to add a quart and a half to get it to normal. Shame on you HD of Bergen County. I paid $198.06. I will never step a foot in this scam place again!

Had to get my bike towed yesterday after an attempted theft that left it immobilized. Andrew…read moreprovided excellent service: - had a truck dispatched to my address in the Bronx just over an hour after I contacted him. - driver called me to let me know he was 15mins away, arrived at the scheduled time, and was very helpful, friendly and professional when strapping my bike to the flatbed. - driver texted me to confirm delivery to the appropriate person in the dealership's service department, with photos. - price was reasonable given the distance that needed to be covered (across boroughs). Would definitely recommend this and would without hesitation use him again if the need comes up. 10/10

Wow. I came across this gentleman in a search for motorcycle towing. I don't bother with positive…read morereviews; I go to the negative reviews, keeping in mind there are usually two sides to any story. In this case, though, there's some consistent negative threads regarding his behavior that should give anyone pause when considering his service. The people leaving negative reviews can't all be wrong. Too bad.

One of the best bike shops in the tri state area! Mel and his employees take care of you. Really…read moregood prices!

Great service, done quickly and at a reasonable price. I brought in a used bike, in need of a…read moretune-up, and I also needed much higher handlebars. It was a folding bike so it was complicated customizing work. All in all a great job.

Fantastic shop Honest ... top quality workmanship.... Uses…read moreOEM parts Had my 2017 Yamaha FZ 07 25,000 miles worked on Replaced clutch.. brakes...chain ...and basic service.... Bike is riding like the day I bought it from dealer VERY FAIRLY PRICED

Im from florida and I was looking for a reputable place to take my Mercedes Benz Suv. I wanted to…read moreput in spring and shocks. Everywhere i went seemed reluctant to want to work on my vehicle. I quickly found Charlie and he took care of all my worries. His shop specializes in custom auto and custom bikes. The work on the bikes alone made me feel secure. I saw many other foreign vehicles including a Lamborghini, BMW, and a C class that was getting a clear protection for the paint. My truck was done well quickly and properly. A must if you need work done to your vehicle in the nyc boroughs!

I am a newbie to motorcycles. Came to the shop to get a feel for the place, because...I'm a newbie…read more I need a place to get service done, to order stuff, have things installed, and winter storage. I won't be going anyplace else. Friendly, reasonable, good hours, a wealth of knowledge with a willingness to share (without talking down to the, you know...newbie), close to my home...I'm sold!

If I could give 0 stars I would. When dropping off my CBR600RR, I provided a replacement radiator…read moreand the only thing I asked was to get it running smoothly. It took them THREE WEEKS to complete rather simple maintenance on my bike and even still it wasn't completed. Cory had a TERRIBLE attitude and was a complete A hole through the entire process. They refused to give me a quote and charged me 1700$ for basic maintenance. The bike doesn't even run anymore and I have to take it to another shop. I have NEVER written a review for any establishment before until I came to this sorry excuse for a buisness. do NOT come here. You will lose THOUSANDS of dollars and time while dealing with people who have no idea what they are doing. When asked about my bike failing to turn over, he suggested I get new grips. There are not enough words to describe how terrible this shop is and I advise with the utmost urgency to avoid the place at all costs. In the time it takes for your bike to get back you could have fixed it yourself and could easily surpass the very limited knowledge this joke Cory has. DO NOT COME TO THIS PLACE!!!!

The owner is super friendly and kind. He even let me ride it in the parking lot. He is also very…read morehelpful. I got a se bike and he replaced the pegs and the handle bars for completely free.

Excellent service, I live in BC and bought 2 Electric Scooters, I needed a part for my scooter and…read moreSam was able to help me find what i needed and shipped it to me. Sam is very knowledgeable and reliable.

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more