AVTherapy has been my go-to audio dealer for decades, well worth the drive from Boston. John has…read moreset me up with such high quality gear at amazing prices that I haven't found a need to buy anything for some time, but will be going back soon. He has an unimaginably deep knowledge of optimal matching of equipment for the best sound and value. Always gives great explanations of how stuff works, and no rushing me when I'm auditioning equipment. He often has access to amazing used equipment that might not be in the showroom at the time. The attention and service is way beyond any dealer in Boston area.

Make sure you thoroughly read the contract. They are only in it to make a sale. They do not like…read moretaking back their products. or working with customers.

Great selection, & very knowledgeable and friendly owner. Found lots of hidden gems. Will…read moredefinitely be back!

I was in town and had to stop by once again to the Music Connection in Manchester…read more The gentleman that owns this place has virtually everything for the music lover. (Stereo components, vinyl, CDs, cassettes) You must stop by if you're in town it's definitely worth the trip.

These guys are amazing. There systems are a little high end for my particular station, but believe…read moreme, if I could afford a premium analog system, I would go here. Someday! That said, I brought my wife's vintage but Cheap turntable here when it stopped working. They didn't judge me for my mediocre equipment or even try to sell me on something new. Instead they spent the better part of an hour troubleshooting, allowing me to watch their process, and ultimately landing on two problems. One simply required some calibration to resolve. The other issue was a dead stylus, which they had a replacement for and installed, for a reasonable price. It's worth noting that in addition to their premium audio equipment, they also stock a sizable selection of LP records, encompassing a variety of genres. Thanks Fidelis!

There are a few premier ultra high end audio stores in the Northeast…read more Fidelis is an exceptional store- able to satisfy very high price equipment (5 digits) and able to satisfy any budgets for a beginner audiophile. The store never rushes you to buy- take your time to listen to really good gear. Get good advice on how to put a system together. Most of all- ask to listen to the super expensive stuff that you won't be able to buy- and figure out what good audio reproduction can be- then build your system to emulate that.

A great experience; fast turnaround on diagnosis with options for going forward. Mikael's service…read moresaved me significant money.

NOTE: The store location is permanently closed!!!…read more Contact the owner directly to see if he will repair something from his home in Newton. He is working on a radio for my husband now. The email on his website is still correct.

We had this company install a car starter…read more After the car would lock it's own doors and stay running we asked for the car starter system to be removed. We were told it would be a 100 dollars to remove the faulty starting system they installed, we begrudgingly not putting up and fuss, agreed and scheduled an appointment for the removal. We dropped the truck off in their parking lot at 8:30 AM for the 9AM appointment. We called at about 10:30 to check in the truck. This is where things went bad. The owner Mike raised his voice over the phone and yelled at us for not calling to tell him the truck was in his lot and would not be able to perform the work as scheduled. I added that the truck was where it was supposed and when it was supposed to be there and to see if he could please perform the task. His response was this "you didn't tell me it was in the lot, it's not my problem and I would find someone else" and then hung up. I would not recommend this service.

First I have 2 15" sub (alpine type R) + 1000 amp for it, also 320 amp and a pair of boston…read moreacoustic. I went here the first time because my speaker was clipping and only work half the time. And I know nothing of how it work, just want a well working audio system. I never pump the volume past 80%. They said I need to replaced my speaker, so I bought a set of alpine type R (front and rear) $600+. Works good for about a year and the same thing happened. I came back asking the cause, why it kept happening and what do i need so that it'll stop breaking. They said it's probably the deck, so I bought a brand new $300 deck from them. Didn't fix anything, speaker still shit, I ended up buying another set of type R, another $600+ and that seems to fixed it at the time. And you know what happened now? Same thing happened.... I gave up, i went to another audio store, they told me that the cause is probably because the 320 amp is a two channel, so bridging it 2x brought it down to 1ohm. Of course I don't know if that is the actual cause, or if their fix will actually work, but my experience with this place (m&c) is nothing but bad.

Just bought a pair of great speakers for a great price. Lee was wonderful to deal with…read more Would be better if they had a showroom.

They came into my home and did full automation, blinds, lighting, and a home movie theater that…read moresounds and looks amazing. The sound just blows me away. Great job, thank you. These guys do amazing work. I highly recommend them. I really appreciate good customer service, coming from retail myself.

I purchased a Keith Monk's Prodigy record cleaning machine online from Steve at S.O.S…read more So, I haven't had the pleasure of meeting him in person. I can honestly say that his customer service is fantastic. When I've had any questions, the communication has been great, and my issues have been promptly taken care of. Steve, thanks for taking such good care of me, Stuart

From the owner: We specialize in 2-channel Hi-End Audio. We are committed to representing the finest manufacturers…read moreof audio equipment found throughout the world. Our goal is simple, to provide premium products for those who wish to enjoy the best musical experience possible in a home environment. Come have a listen.

As a decades long devotee of high end audio, having returned back to New England 3.5 years ago,…read moreafter 40 years on the other coast, I was thrilled to discover Natural Sound on Rte 9 in Framingham. Filled with high end gear, both new and used, these guys know their stuff. I was fortunate to be given 1.5 hours with Peter Zagwyn, a highly knowledgeable and personable HiFi expert. I thoroughly enjoyed our discussion. I was also introduced to Roger's High Fidelity tube gear, which was an eye-opener, with amazing sonic qualities and specs. Stop by when you can. You will be welcomed.

I am a repeat customer at Natural Sound. This time however, VERY disappointed. They like to sell…read moreyou high end items, but the install and technical help was non existent. I am disappointed with the TV picture quality and the SONOS Arc was not installed well and I can t get to the back to sync with my music. I received NO call back from the sales person when I asked for advice and help I would not recommend these folks. You can get better prices and as good service from the Geek squad !!! You are paying for custom install but get shoddy workmanship. Terrible in this day and age ART