I don't normally write reviews, but I feel the need to explain my negative experience at this spa…read more I reached out to Kati, the owner, twice via email to voice my concerns and no one replied back to me. So, I have decided to write this review. I had an appointment on Monday at 2:50pm for a custom facial. This was my first time to the spa. Kayla was my esthetician. She seemed very nice. The problems began when I got on the table. It was really cold in the room. I guess I expected the table and blankets to be warm considering it was snowing outside. When she started the facial, I just felt she had little to no experience in what she was doing. I have had many facials, and this was by far the worst I've ever experienced. I couldn't even relax and enjoy it because it was so bad. She was also wearing gloves that were too big for her hands, and it just felt so bad on my face. I've never had a facial where the esthetician wore gloves. I am an ER nurse, and I haven't had a facial in over a year. I was really looking forward to this. For a $155.00 facial, my expectations were high. I booked the Custom Facial online and the description I copy pasted below from Vagaro. Custom Facial $155.00 Our Custom 60 min Facial with L.E.D. is a tailored experience designed to address your unique skin concerns. Our skilled estheticians will assess your complexion and create a personalized treatment plan just for you, this facial is all about catering to your specific needs. Walk out with a happy glow that is uniquely. Book Now The facial started at 2:50pm and ended at 3:30pm. That was only 40 minutes, not 60 minutes in the description. There was no LED. There was no assessment of my complexion to create a personalized treatment plan. She didn't talk to me at all during the facial. There were a few extractions which she mostly just concentrated on my nose. I felt she was distracted or something. There was no pressure at all used when she was trying to massage my shoulders. It felt awful. I literally couldn't wait for it to be over. I felt ripped off to be honest. I would not recommend this spa to anyone after my experience.

I have so many friends who go to Kati for lashes and waxing, and I've only heard great things!! I…read morecan't wait for a lash tint and for a wax from her! Will be scheduling soon

I loved my experience here. Marishka is so nice and answered so many of my skincare questions. I…read moreloved the Oxygenating Facial. It was so very relaxing. I am already looking forward to my next facial and treatment to help my acne recover. :)

Maria is the sweetest and her space is extremely clean and calming ! I've gotten the microneedling…read moreAnd facial here and I will definitely be back for both . I've tried different facial places around town - and I am so glad I found Maria . She takes care of my skin which is sensitive and acne prone , and I can already see improvements . I highly highly recommend going to Maria for all your skin care needs . She's personable and knowledgeable and super sweet ! There is nothing intimidating about her or the place ! She doesn't push you to purchase any products or try to up-sell services ! I've already scheduled my next couple of facials for the next couple of months - she's worth it !

I have seen two providers. Kelly Czarnecki and Sara Risner. My husband also sees Dr. Miller. All…read morethree provided amazing care. The staff is pleasant and responsive. Quick diagnosis, quick surgery when needed and refills are quickly handled. Great practice!

I called yesterday to get 2 prescriptions I had been given by another Dr. in the office. The…read morereceptionist called back and said she gave my message that I wanted an appointment. No, I didn't want an appointment I wanted the prescriptions. The asst. called back the next afternoon I told her I had this breakout before and told her what I was prescribed. She said she only had called in the gel. I'd have to see the Dr. if I wanted the Amoxicillin. I asked if she'd look in my chart and see I'd had the exact same issue before. She just kept saying "No" I'd have to see the Dr. I reminded her I'd had this before and asked her again to check my chart to verify it. Another "No."

I just completed my last visit under my laser hair removal package. My experience with each visit…read morewas amazing!! I had Renee for this last visit and Logan for all my previous visits. Both girls were GREAT and made me feel so comfortable!! I was greeted and offered a bottle of water each time I came in. The office is so cute and cozy, which adds to the comforting feeling. I see real results from my time with Allure!! I will absolutely be back for more and will recommend to anyone looking for these services!

Mary gives such a nice facial! She massaged with the perfect amount of pressure. My skin is GLOWING…read moreafter the derma-plane got the dead skin and little fuzz off of my face. It was a great way to relax after a busy Memorial Day weekend. I highly recommend Allure and Mary for a facial.

I was not happy with my experience. My massage (or should I say beating) was very harsh and…read morestressful. I don't believe this is an effective way to reach the deep tissue. I am sure with my stress and tension to the massage. I felt incomplete after the massage, missing something and in pain. Felt sick and have been exhausted for 6 days since with no relief in sight. I suppose it was my fault to agree to a deep tissue massage instead of a Swedish style. I just wanted to relax but instead was in pain and had lots of stress which cannot be good for the body! She also pulled on my toes at the end, now two of my toes hurt and one toe is swollen. Hurt's like hell. Still swollen (7/19) Not a very enjoyable person to be around either. Very very bad breath as well like not brushing for weeks and smoked a ton of cigs too. GROSS! Basically just a unpleasant experience. Not sure what the heck these others are talking about, my wife did not like her 2 experiences with her as well. I won't be coming back and may have to go to the Doctor to see what she did to my toe.

Jolanta is amazing. This was only my second massage in my life, but she was so thorough. I also had…read morea facial/microdermabrasion. I had never done it before, but she told me what each step was going to do for my complexion--and it was so relaxing! She also recommended that I try a different type of facial next time because it would probably be better for my skin type. I'd recommend her to anyone.

Amy did an amazing job on my eyebrows. We did permanent makeup, I am a red head, so my color can be…read morevery tricky, she managed to match it perfectly. Highly recommend!

Service: Awesome! Amy is just wonderful. She is very understanding, knowledgeable and just sweet…read more My wife and I both been here a few times and both feel comfortable and at ease when we are there. She always make sure you know what's happening, why things are happening and what to except. You never leave wondering what is going on. They do a lot of non invasive cosmetic work from skin care to hair removal. Atmosphere: cozy and welcoming. They did very well at their new place. My wife wants every furniture they have! This a great place. No question is a bad question when it comes to Amy. Don't be shy, or embarrassed as Amy is the least judgmental person you'll ever meet. Ask away!

I had the best experience with Mandy, and I am absolutely in love with my highlights! She is…read moreincredibly thorough and detail-oriented, and you can truly see her passion in the care she puts into her work. Mandy is kind, friendly, professional, and so attentive to what you want. she really listens and delivers even better than you imagined. My hair turned out gorgeous, and I couldn't be happier. I 100% recommend Mandy to anyone in Flagstaff looking to get their hair done. She's truly amazing! Thank you so much, Mandy!!

My mom and I got manicures and pedicures here. The ladies here were very kind to my elderly mother…read more She was embarrassed about the state of her toenails but they said kind words to her and made her feel good. My mani lasted three weeks and pedi is on its 4th week. Super job and we'll be back again.

I traveled to Sedona from Minneapolis, Minnesota in February 2026. I was looking for healing in my…read moremind, my spirit and my body. I was blessed to find Barbara. She gave me the best massage of my life. Barbara spent 15 minutes with me before the massage to learn about my body and my goals for the massage Barbara's intuitive touch and many technical skills had me feeling like a new woman when the 90 minute massage was over. She is caring and empathic! I felt safe in her presence. I recommend, Barbara witho qualification. If I could afford it, I would fly down to Sedona once a month just to see her.

I had an amazing experience here. Thea was amazing. Very sweet and a very genuine, kind person. I…read morereally connected with her and she helped me to relax and have a moment to take care of myself and treat myself with a Japanese facial. Her techniques were so comforting and skilled.