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    Beauty By Becx

    5.0 (1 review)
    Closed 5:00 pm - 9:00 PM

    By appointment only

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    Services - Beauty By Becx

    Makeovers

    Makeup application

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    8 years ago

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    SEPHORA

    SEPHORA

    4.1(51 reviews)
    1.8 km
    $$$

    Sephora opened up at the Malibu Country Mart, and its a great store to find perfume, cosmetics,…read morebath and body goods in the Malibu area. I visited a dear friend in Malibu and it was always a hassle trying to find these items in Malibu. Sephora opened up and their selection is nice, with this location carrying higher end fragrances, skin care brands a variety of health goods. If you don't want to go to the Malibu Ralphs or CVS, you can always find a better selection here for great stuff. Its also a great place to find gifts if you live in the Malibu area. The staff is friendly, courteous and will even direct to you nearby stores in LA County if they don't have what you want in stock. This is a great place to shop in the Malibu Country mart!

    I've shopped at the Malibu Sephora frequently and had many positive experiences over time, which is…read moreexactly why this interaction was so disappointing: a store I had trusted for years handled a straightforward customer-service issue with strikingly little care. I brought in a brand-new product in its original packaging that appeared defective and asked whether its value could be applied toward more than $500 in merchandise I was prepared to purchase that day- not cash back. Mandy Boblett, manager, declined to inspect or handle the product, repeatedly directed me to call Customer Service, rolled her eyes when I asked for clarification, and was dismissive and condescending throughout the exchange. Had a respectable policy prevented the transaction, I would have respected a clear explanation. Instead, I encountered no apparent effort to problem-solve or provide basic customer care. I ultimately left both the defective product and the $500+ purchase behind. For a store that relies on loyalty and client experience, this was a remarkable failure of customer retention. One poor interaction does not erase the many good ones I've had here, but when the person in leadership is the least interested in helping, it changes how you view the store. Customer service is not simply saying no; it is how you communicate, problem-solve, and make customers feel respected.

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    Beauty By Becx - makeupartists - Updated September 2026

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