Sephora opened up at the Malibu Country Mart, and its a great store to find perfume, cosmetics, bath and body goods in the Malibu area. I visited a dear friend in Malibu and it was always a hassle trying to find these items in Malibu. Sephora opened up and their selection is nice, with this location carrying higher end fragrances, skin care brands a variety of health goods. If you don't want to go to the Malibu Ralphs or CVS, you can always find a better selection here for great stuff. Its also a great place to find gifts if you live in the Malibu area. The staff is friendly, courteous and will even direct to you nearby stores in LA County if they don't have what you want in stock. This is a great place to shop in the Malibu Country mart! read more

I've shopped at the Malibu Sephora frequently and had many positive experiences over time, which is exactly why this interaction was so disappointing: a store I had trusted for years handled a straightforward customer-service issue with strikingly little care. I brought in a brand-new product in its original packaging that appeared defective and asked whether its value could be applied toward more than $500 in merchandise I was prepared to purchase that day- not cash back. Mandy Boblett, manager, declined to inspect or handle the product, repeatedly directed me to call Customer Service, rolled her eyes when I asked for clarification, and was dismissive and condescending throughout the exchange. Had a respectable policy prevented the transaction, I would have respected a clear explanation. Instead, I encountered no apparent effort to problem-solve or provide basic customer care. I ultimately left both the defective product and the $500+ purchase behind. For a store that relies on loyalty and client experience, this was a remarkable failure of customer retention. One poor interaction does not erase the many good ones I've had here, but when the person in leadership is the least interested in helping, it changes how you view the store. Customer service is not simply saying no; it is how you communicate, problem-solve, and make customers feel respected. read more

Filth everywhere. Hasn't been cleaned in a loooong time. Don't touch the perfume bottles for sure as they appear bio hazardous. The young manager named Erica acknowledged the shelves are filthy when I pressed her. However, no apology of any sort. Monosyllable answers to everything I asked. Way to go, Gen Z (or whatever you are) and Sephora for hiring such gems of managers and customer service. read more

Giselle was amazing! High attention to detail, friendly, respectful! Definitely recommend her for your makeup needs!

Y'all gotta be better .... all the workers were huddled up in the front chatting away, didn't acknowledge us walking in, didn't greet us. We were looking for a particular item but no one cared to help. You guys don't need business or what? HORRIBLE. Hire better workers or is the management just as bad? Didn't bat an eye when we left too, smh. read more

Sephora has always been one of my favorite places for all things beauty! When I was younger, I didn't get into it as much as I wish I had but as I have aged, I have appreciated the creativity it sparks and the art it allows you to create however you want! I love Sephora because as a whole, the women there know their stuff and can give pretty good recommendations! They are always helpful and many have a passion for beauty themselves! This particular location was very polite and enthusiastic about helping me with whatever I needed at the time and I have come here a few times! I do recommend them for whatever beauty obsessions you may be craving! They're gonna make you leave looking And feeling like a million bucks and give that True LA and Hollywood Vibe! Who wouldn't like that?! read more

SEPHORA - As you can see, the Glow is real and it just makes ya wanna smile all day - Cosmetics & Beauty Supply Near Me - Malibu, California

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I usually love Sephora and love their collections, however today's experience was not pleasurable: the lady that was helping me was not what I expect from skincare company, she had horrible breath smell and was talking to someone on her ear piece on not related subject while showing me products, very unkept physical appearance, and not welcoming! I wish I got her name, and when you leave with $200 - $300 purchase - I don't appreciate that experience!! Store owner please contact me for description of this employee, read more

This Sephora is located in the Country Mart. It is a fairly small store considering how big all the other Sephora stores are, but the customer service I received here was impeccable. I was looking for a concealer and moisturizer for my face. Cyrus helped me find the perfect concealer that I am just in love with and Brittany came along and tried to help me find the perfect moisturizer. I was a little skeptical of all the products she introduced to me so she sent me home with a lot of samples that I could try out for a few days before purchasing. Cyrus and Brittany were both great and I left completely satisfied with my purchase. *This store has a machine that recommends the perfect products for your skin based on some information that you enter information about your skin and the type of products you are looking for. I didn't have a lot of time so I didn't get to use the machine but I've definitely put it on my "to do" list! read more

i have been to 4 Sephora's in the last week trying to find the Dior lip oil in cherry. each store has said they are out it is a very popular item. at this location Maria was so helpful she helped me look at other products that were similar to find something i would still love. she was the only employee at any of the Sephora's to show me that i can look online to see if a specific store has it in stock. thank you Maria for being so helpful and lovely!!! read more

Look, I'm a big fan of Sephora in general. The points, the wide selection, the freebies...so this review is just on this location and more specifically, the lack of staff/staff attention. My friend and I walked in there because I was interested in buying a serum and wanted to show it to her to get her thoughts. We walked in, no one greeted us, no one was on the floor walking around, so off we wandered trying to figure out where this brand was located on the floor. I saw maybe one or two salespeople behind the cash register, that's it. Luckily, we found what we were looking for and started reading the bottles to see if it was in fact what I wanted to buy. Instead, we thought we would try sampling it. So we stood there...looking around...waiting for someone to come help us. No one showed. We walked up a little, still no one, so we went back (the brand we were interested in was along their back wall). But since I frequent Sephoras so often (just never been to this particular one), I knew they usually have the sample containers nearby so I opened a nearby drawer and voila! there's the sample containers, so I took two out, and filled them for us. Then my friend pointed out that we should probably put these in little bags so it doesn't spill in our purses, so again, we looked around, no one was nearby so I went back to the drawer, and voila! there are the bags. So after bagging them, I gave my friend and I the full Sephora experience and grabbed a pen and wrote the brand name and product on it. Again, no one was around so we walked out of the store. So to the management of this particular Sephora, please check the security footage because you will see two people trying to get help and instead helped themselves to samples in the most non-shoplifting way. I would rather order online or go to a different location than try so hard to get attention here again. read more

Still one of my favorite stores in the BU! I love popping by here... it's so easy to pick up anything I need for makeup, skin care or for my hair. We are so lucky to have such a fabulous Sephora right in the BU hood! Love the loyalty programs too! Cheers to another great year in Malibu yall! :) read more

Gabriel and Sam were super helpful and helped me find every product that I needed. This store has a lot of inventory which was why I choose this store. Just be careful placing items for pick up because they do charge you 10 cent per bag. Parking do sucks since I came on a Saturday and it was the Sephora sales event. read more

I am by no means good at makeup at my older age but my experience shopping with Lindsey was amazing. She was so attentive and helpful and really answered all my questions! I didn't feel pressured at all and she offered me high end and lower end budget prices for what I was interested in. I even left with samples. She made the daunting experience great and I will definitely be back! read more

I just love Sephora, Malibu! The team there are superb with recommendations and service. I am often very short on time and have called in for what I need and find it waiting for me at the cash desk when I arrive. Now that is service! The brands they offer are the top of the topper- most. Thank you Sephora , Malibu! read more

Super nice staff The ladies were so helpful and the nice young man at the front suggested a cute little Japanese garden to go check out cool peeps read more

Beautiful store and wide selection of luxurious makeup items. Samoa was super helpful and gracious.

I need to update my review because of their awesome review policy, and because of their events. I bought a blow-dryer here and tried it at home, and I realized I didn't like it. I brought it back, and mentally prepared myself that I might not get my money back, or that I would only get store credit. Well, I was very surprised that they have a really great return policy! I had kept the receipt, and they allowed me to return the blow-dryer, and returned my money to me. I had paid in cash, and they gave me cash back. Just like Nordstrom, I'm more likely to shop here because I know that on the rare occasion that I need to return something, I can do it. I feel much more confident making a purchase at a place that will let me bring something back if I need to. Also, I came to one of their events here, which was really cool! Urban Decay gave free makeovers!!! I came and got my makeup done for free, so nice!!! I really had just stumbled on the event, so I asked them if there was any newsletter, or way to keep in touch with them, to find out about events. They said that they were going to be creating a Facebook page for this particular store so that anyone can keep in touch with their events, which I will definitely be doing. The lady doing my Urban Decay makeup said that their products with the paw print are vegan. Sweet! Thanks Sephora :) read more

What a great place: in every way possible actually! Wonderful products and service! read more

This used to be my favorite spot, but i came here to shop i had my mask down for a second to smell the perfume. There was a male sales associate...He yelled in a very rude way "put your mask on!!!!" I told him i am just trying to smell the perfume, hes like " smell it through your mask" yea!!! You can smell it through your mask!! Was I being punked? Seriously??? When did it become ok to treat customers like that?? I did not buy anything, and i will make sure all my friends know about it!! Horrible read more

Kinda surprised this location doesn't have more reviews. Perhaps it's because it's a locals' spot. I make it a point to check out the Sephora in every country/city I'm in at least once (Spain was the most recent). This is a local store for me and I wasn't sure what to expect, but they are absolutely WONDERFUL! They leave you alone to browse, which I like, but do check in to determine if you need help or product information. Everyone is SO friendly and happy - probably a product of working in Malibu. They even brought out a huge container of treats for my dog. Two paws way up from Ginger for that! The store is on the smaller side, but has the products people would be most interested in purchasing. The clientele are Malibu types. This location also has exclusive to their location products so don't be shy and drop by! I drop in without hesitation to buy or just browse. Love all the people at this store! read more

Great selection and super friendly and knowledgable sales staff. Love this neighborhood store.

Just had a wonderful experience shopping a Sephora in Malibu. I'm typically overwhelmed when I walk into beauty supply stores because there are just so many choices. However, I worked with this amazing sales associate, Wendy, who was extremely knowledgable about the many lines and products the store carries. I have never had so much fun shopping and trying new things! I will definitely be back! read more

Some of the sales ppl are super aggressive some are sincere just beware. The Malibu location.

Miriam assisted me and she was awesome! She matched me and took her time to make sure any questions I had from product info to application were answered. She was not rushed and was super friendly and great! I'm glad she helped me because I'm a minimalist when it comes to makeup and she has a gorgeously natural and not overdone style herself! Life isn't a circus or a club so I don't want my face to look like it's ready for one. I've shopped at sephora for many many years and she's been the most helpful person I've come across. Great customer service, suggestions and tips! Thank you!! (I purchased a foundation, kabuki and blush) read more

I enjoyed meeting a friendly cosmetic adviser with pleasant professionalism. Without her, I would purchase a wrong product for a wrong skin type. Thank you for the advice, I will be back. read more

I was looking for a new lipstick to replace my "go to" which had been discontinued. I don't know why they would remove perfection from my world but the brand did it to many of us. Not Sephora's fault but a super helpful staff member walked me through multiple options for long lasting lipsticks. Grateful for the amazing customer service and would recommend this store to others. read more

This place is like a sanctuary for makeup lovers. The salespeople are really emotionally intelligent and offer insightful tips but also let you be to play on your own. Between the awesome playlists, great lighting, and slow but steady clientele, it's an ideal environment for trying on new products without feeling pressured to buy. The girl checking me out today REALLY hooked up the samples and now I have face serum out the wazoo - thank you Malibu Sephora! read more

I we t in to purchase TACHA skincare and the clerk snuck in a Caudalie cleansing oil product. The price $28. Yes- I found out when I got home but when I called the store they said they had to check cameras and call me back. Also, I had to beg a clerk to check me out. No one was at the check out counter! Ugh. I am a VIB Rouge member with thousands of points. I will NEVER shop at this Sephora again. I am disgusted. They are sending me a gift card... only AFTER I called to complain. Please work on your customer service!! read more

Really nice service and a great selection of makeup! I got a pack of four face masks, I've used one so far and it worked really nicely so I am excited to use the others. read more

Well I am no expert, but I have been around to a couple of Sephora stores. The attitude here was unbelievable. The Queen of the store couldn't be bothered with me. Yes, they left you alone, but God forbid I have a question about their products. Excuse me, am I bothering you? I was wondering about this lipstick... Four members of the staff were gossiping in the corner about someone else. It was really pathetic. I ventured into a couple nearby stores as well, so may be it is a "Malibu attitude?" I'll pass. Sephora corporate, are you listening- this store sucks. I have chosen to buy my products on line. Sale lost. I would rather put up with that type of attitude at Downton, but from retail staff, come on. read more

Wonderful store, very helpful staff despite it being so busy!! Tas helped me match my skin color and helped me pick a wonderful foundation for my skin type! She even put it on me to show me how well it works. She was friendly and knowledgeable and made my shopping experience wonderful! read more

Just got done at this store.. as a VIB Rouge who has about 20,000 points.. I probably won't be coming back. Went there for the VIB Rouge Sale to shop with my step mom. First off I ask for a product and the sales associate said they didn't have it... didn't even bother looking. So I asked another associate and she said they had them in the back. Whatever no biggie. But when I got to checkout I handed them my red Rouge card for my step moms portion of the purchase and they charged her card FULL price. Then they were about to charge me full price and I asked about my 20% discount for the sale and they said I had to show them the email. I have shopped at A TON of different Sephora's for the VIB ROUGE sale all the years the program has existed... this it the ONLY store I've had literally charge full price and then when I caught the mistake then requested to see an email after them having seen my Rouge card. And even before they charged full price during the Rouge sale the employee even recognized and made apparent how many points I had by shouting it with excitement. Sooooo bizzare. And so they had to return all the products purchased for my step mom and then repurchase... then the manager realizes the sales associate didn't ring 2 of the items up.. and the manager makes a point of this mistake... as if we shouldn't have said anything about the discount. But in the end after the whole situation, we got back more money with the discount versus the forgotten items that weren't rung up. Then when I got home I was looking at my past purchases on my Sephora account and realized after all of that... where are my purchases from the Cross Creek store?! They didn't even bother to put my email in to get the points for the purchases!!! Unreal. I called to let them know and they said I had to call the Sephora hotline to adjust my points. Thanks to the Sephora hotline they fixed it. But damn... no customer that spends nearly 20k should deal with this kind of bs. I'll continue to shop at my trusty Santa Monica Sephora. UPDATE: AND THEY CHARGED THE CREDIT CARD TWICE! They didn't void the first transaction! So much for being excited about a sale.. only to be charged double.. unbelievable read more

Wow I was a little scared to drag my sleepless bedraggled self into Sephora last night with no make up on, six weeks after having my baby. The women that work here are absolutely incredible. From the second I walked in they made me feel like a goddess, cooed over my baby and helped me find everything I was searching for with no pushy up-selling. I am so grateful for their help, grace and knowledge :) read more

Thank you to Nicole for being so helpful today! She helped me to locate a product that I had purchased in the past, but couldn't find. After explaining that I had purchased the wrong color of eye liner last week (because the packaging was confusing), she offered to sell me what I needed and told me to bring back the other item for a refund. As I've never returned anything to Sephora, I didn't even know that this was possible. She then helped me pick out a cologne for my other half and offered recommendations for hair products. Even gave me a couple of samples on my way out. Really appreciate her help and friendliness! read more

This is actually my least favorite Sephora, which is a shame as the location is the best and most convenient for me. However having skilled and qualified employees who don't hate life is key in the beauty industry. The guys that work there were more interested in making fun of other customers and gossiping behind their employees and boss back. It is a smaller store so they do not have as much product and hours are shorter as well which is just due to the market. I gave it 2 stars because of location. If you are close by and just restocking good, but if you need any sort of expertise or knowledge or customer service in the least its worth driving to Topanga or THe Oaks read more

This is the best Sephora store. They are very friendly and helpful. If you are looking for something they will help you with options and answer any questions. You are able to try on samples before purchase, which is great when you have allergic reactions to different skin products. read more

I am in love with this Sephora location. Everyone here is super helpful and extremely nice. They always know exactly what I'm looking for. I spend way too much time here but it's totally worth it. read more

Sahara and Monique did an amazing job!!! I came in to get my makeup done for a wedding and Sahara made me look perfect. I always hate fake eyelashes and she suggested the perfect kind for me and it looked wonderful. I got my makeup done at noon and it looked exactly the same at 2 am. She knew exactly how to make my face and skin look really good but not too dramatic and overdone. My hair was in a messy bun and looked horrible and I didn't know what updo I would be able to do for the wedding. Monique offered to help. I looked down for 5 minutes and all of a sudden my hair was transformed and looked perfect. I was completely ready for the wedding and it wouldn't have been for her my hair would have been a disaster. The staff is extremely helpful and friendly and I got so many compliments at the wedding. I strongly suggest custom makeovers from these amazing ladies! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Malibu, California

One of the best experiences I've had in my life (and I'm 40). I felt like I was treated like royalty by the entire staff especially my make up artist, Sahar. I was having my make up done before going on a date with someone I hadn't seen in years. The staff was so amazing making sure I looked and felt my very best. Although the date wasn't that great, I sure looked and felt my best! Thank you Sahar and everyone there that day! You guys rock!!! read more

Sahara did my eyes she's fantastic very great! She's someone I definitely will go back too! I loved the way she put on my lashes for an event! Thank you read more