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    Beauty By Lindsey Loxx

    5.0 (1 review)
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    3 months ago

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    Salt City Curl Co - Curly hair short cut

    Salt City Curl Co

    4.1(78 reviews)
    30.1 kmEast Central
    $$

    I was visiting SLC and felt it was time for a big hair change, chopping my shoulder blade length…read morehair into a curly bob. After some searching, I settled on Salt City Curl Co and I could not recommend it more! I want to fly back to SLC every time I need a fresh cut! As a curly haired girlie who's never really found a salon that fits her needs, let me tell you, this is the one! Alicia listened to my request and delivered exactly what I was looking for. Her time, attention, and focus not only while cutting my hair but while washing and styling my curls made me feel like curl royalty! I could tell Alicia was really taking the time and care to give me a great experience and that's why I felt she and Salt City Curl Co earned such a caring review in return! Highly recommend, excellent experience!

    I went here a few months back for the first time and received the worst haircut of my life, hands…read moredown. I communicated well what I was looking for, which included 1. Recognizing that I have different curl patterns 2. NOT creating a triangle/Darth Vader Helmet 3. Taking off an just an inch or two and 4. Cutting WITH the curl rather than blunt cutting it all. Two and a half hours later, I had everything I asked to not have. I had a short, blunt cut, Darth Vader Helmet, with my less curly hair sticking out the bottom. For months now, as I recover, I've had my hair in an awkward ponytail, which is causing significant damage. Further, I wrote an email to management (on 7-17-23) about this experience and received no response 3 months later. Check out after (2) and before pics (1). I'm unable to arrange them in the proper order but I think it's obvious. Idk how long it'll take me to recover my curl pattern after this butchering. Please don't trust Meredith with your curls.

    Photos
    Salt City Curl Co - Curly hair short cut - side view

    Curly hair short cut - side view

    Salt City Curl Co - Curly hair short cut - rear view

    Curly hair short cut - rear view

    Salt City Curl Co

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    HOF Salon - Haus of Flint Salon - Schedule a free consultation to get you some rainbow hair!

    HOF Salon - Haus of Flint Salon

    4.6(101 reviews)
    6.6 km
    $$
    LGBTQ friendly
    Women-owned & operated

    Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

    it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

    Photos
    HOF Salon - Haus of Flint Salon - Brazilian Blowout (formaldehyde free)

    Brazilian Blowout (formaldehyde free)

    HOF Salon - Haus of Flint Salon - Complimentary Snacks and Drinks

    Complimentary Snacks and Drinks

    HOF Salon - Haus of Flint Salon - Flash Colors - A set price for a fun color project

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    Flash Colors - A set price for a fun color project

    Beauty By Lindsey Loxx - eyelashservice - Updated August 2026

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