New client impression: Very clean environment…read moreRachael was friendly, professional and reassuring Procedure was quick and painless - very happy with the results No longer a new client but will be added to the list of regulars

So glad I found this little spot! Rachael really knows her stuff! Not only is her space super cute…read moreand calming, she got the job done quickly, and with far less pain than I've had in the 3 years of getting brazilians! Highly recommend!!

I found Hello Sugar way back when they were at the Phoenix Suites location off Fairview. Back then…read moreit was awkward hanging out in the hallway trying to figure out which door you should wait at or if you should knock when you showed up to your appointment. Now, they have a sleek, well oiled location off of Eagle road with an advanced check-in system. The place is on the modern side but inviting at the same time. Keep in mind that this is a reception-less location so if you didn't book through the app, text or online, you'll have to wait for an esthetician to walk out a client to make an appointment. My first and every other visit after (for over 2 years now) has been with Meg. I was hesitant to put a review out only because they're so incredible that I wanted to keep them as my little secret. But I seriously can't contain my overwhelming gratitude and appreciation for the level of detail, attention to customer care and overall magnificent level of service I receive at every, and I mean every, visit. Meg is strategic when ensuring the ultimate in care. They check in routinely regarding my pain levels, shape/quantity of hair removal for the sensitive areas, always provides excellent advice regarding skin care/maintenance and I never, ever feel judged. This speaks volumes for someone like me who is incredibly self conscious. If I could give 10 stars I would. Highly recommend the membership as it has saved me a lot on routine care and the free bonuses are nice. Also best to book at the end of your visit to keep consistent. Love Meg and Hello Sugar!

I booked online and took an hour break from work. I came there and they didn't see my application…read moresaying that it's an online issue. Shitty customer service. They lost my business.

Had the pleasure of getting my underarms waxed by Tamara!! She was so kind and supportive…read morethroughout the whole process. I have recently moved here from California and had my first wax in a new studio and am so lucky I got to experience it with her! Her customer service is outstanding and she truly gave me a smoother wax than I ever had back in Cali!! Will always be booking with her for all my future waxes!

I have been coming here for years and received various services. I have had a great experience…read moreevery single time I come. They facility is clean and welcoming. I have had appointments with several of their waxers and they all do an excellent job. I recommend this place to all my friends and family. I especially appreciate their "wax passes" which allow you to buy a certain amount of services and get some for free. For example I get the eyebrow wax pass and I buy 9 in advance and get 3 free. That is a year of eyebrow waxes for me. Their appointment booking system is also very easy, I usually just call in, but they also send text reminders that you can use to reschedule appointments. You can usually get in same day and they are flexible with their reschedule/cancellation policy. This makes it easy for me to rebook if life happens and I'm not able to make my appointment.

I had the most amazing seasonal facial with Emily! From the moment I walked in, she made me feel…read morerelaxed and cared for. The treatment was not only soothing but left my skin absolutely glowing and refreshed. Emily has such a gentle touch and really knows how to make the experience both luxurious and effective. I could instantly see and feel the difference in my skin! Highly recommend booking with her. you won't be disappointed.

I booked myself a season facial here recently with Alyx and was so happy. It included dermaplaning…read morewhich I was really worried about but she eased all my fears. It didn't hurt at all and my face felt amazing. Most times after a facial my face burns or is red. My face was glowing after this facial and didn't hurt at all. It's been weeks and I still think my skin is looking great. I will absolutely be coming back. Highly recommend!

Love Claire! She does an amazing brow tint and shape. The office is efficient and ever so cute…read morewith jewelry and clothing to purchase. It's super easy to get in and love the reminders for my appointments.

Good service. They advertise on Groupon, I bought several…read moreservices all at one time, however they did not honor them all because some of them stated "first time guests only " even though I bought it as a new client. I suggest they state in the Groupon that they will not accept several services purchased on Groupon.

Shannon is the estitician you want. Hands down the best here. She takes pride in the work she…read moredoes and her 10+ years of experience shines through. I used to use another location, but I will now be loyal to this location simply because the quality of the wax job was so noticeably better! 100 out of 10. Also, Shannon is a true professional and is laid back. Nothing better that getting treated like a valued customer. So rare these days! Thank you!

Kelsey had a great attitude while providing a great wax experience for me being my first time at…read morethis establishment. She had a clean setup and talked me through the service which I appreciated.

Restorative and delightful facials, Amber provides a lovely experience. The soothing atmosphere is…read morerejuvenating.

Amber's facial was amazing! She also carries a product line that is made of High quality…read moreingredients and has really helped my skin fight the dry Idaho weather. I will be seeing her regularly!

Recovering from 5 facial puncture wounds from a 2017 Rottweiler bite was a traumatic experience…read more Missy taught me how to care for my skin, and rebuild and replace damaged cells with numerous modalities, all of which she is an EXPERT. From nutrition to hydration to therapies and treatments, Missy is a wealth of knowledge and truly cares about my (your) success. I entirely trust her. I learned to invest in my face, from the inside out, and the outside in. Boise is fortunate to have this level of professional. I've traveled to see her. She's worth it!

First off let me say right off the bat that the ladies are very pleasant and personable. With that…read moresaid, I didn't have a great experience. I had the lash lift and tint. I was told to not wash and definitely not rub them and no mascara or for at least 24 hours. I follow instructions! But 1/2 my lashes are gone. I was told that this sometimes happens and my lashes would grow back a couple of weeks. After seeking advice from an anesthetician with over 20 years experience and nothing to lose or gain told me that this just doesn't happen and that it's human error. Ether part one was left on to long ( eye safe perming solution) or the Second part, a neutralizing agent/setting solution. Was not done properly. This was done on a Saturday and by Monday morning my long full very blond practically invisible lashes are half gone. I promptly informed her and she said she has a lash solution that would help my lashes grow back. Turns out I had to pay another $42. Not happy at all! Oh and lashes don't grow back in " A couple of weeks". It may take months. I hate giving a bad reviews but I truly hope this doesn't happen to anyone else. Best wishes