Sorry to say, but this place completely ripped my friend and myself off.
We went there for a San tropez tan each and a manicure each.
Initially when I booked the appointment I was told it was £12 each for the manicure and the spray tan was £15 each. It turns out once the manicure had been done I was then charged £27 per manicure (bearing in mind as well that we hadn't even had our nails painted as they kept us waiting for so long to do the tans that we had to cut the manicure short).
So when we went to pay, as mentioned before, we were told it would be £27 each manicure instead of the £12 that we had agreed on the day before when I had booked the appointment in-store. So when I replied that it would only be £12 each, I was called a liar in the store in front of all of their staff and my friend who had witnessed me the previous day making the booking for only £12 each.
They became quite confrontational and aggressive with us both and accused us of trying to get a free manicure, it was very unprofessional and to be honest, quite desperate of them.
The manicure itself was awful, they did not push back the cuticles, they took an extremely long time just to file them. There was no hand massage and there was no painting of the nails because they had taken 2 hours to attempt the whole thing which left us without enough time to finish as we had other commitments to get to.
To be fair, I don't think the beauticians know what they're doing in there. They're very slow and they were too busy eating sandwiches downstairs to finish the job in a timely fashion.
The receptionist seemed more concerned with posing and being generally unapproachable and insincere than treating customers well.
The whole experience was a nightmare and ruined our whole day, which was supposed to be a treat and a nice day out for us.
I would not recommend this salon to anyone because they have shown that when things go wrong they do not accept responsibility. read more