Dropped my beautiful, 3 year old Dobie off for daycare at 730 am - perfect health, no cuts, wounds,…read moreetc. Picked her up at 515pm from daycare - injured from their admitted neglect. My dog had a huge wound across her face and her front paws were incredibly inflamed and damaged from being scraped up.
At 515pm, I was waiting at the reception desk next to the door by the hallway where they bring the dogs up. I could hear two women whispering on the other side of the door about whether they needed to tell me that my dog was injured. I could hear one say that they needed to say something because it was "right there on her nose." Does this mean that if the wound was not readily visible that they would not have said anything? When asked how she obtained this gaping wound across her face, they responded that she must have been distressed when she was in the kennel while they were on a THREE HOUR BREAK.
Now, I was told when I toured the facility that they have cameras that are monitored at all times. Well, this is clearly a lie, inaccurate, misinformation, fake news, whatever you want to call it - their claim that they monitor the cameras at all times is just not true. If it were true then I would not have picked my dog up with a gaping wound on her nose, and her smooth toe beans would not look like they were fur (from being shredded). If it were true then someone would have seen that she was in distress instead of being neglected in the kennel for THREE HOURS.
Now, when I toured, they did inform me that they do take a break in the afternoons; however, when I'm told that cameras are monitored that should mean that while no one is there, the cameras are still being monitored - after all, that is what they claim. They told me about their policy of monitoring the cameras at all times MULTIPLE times - during the tour, during the social, dropping her off, etc. They prided themselves on this! Again, if this were true, someone would have intervened when my dog was trying to self-destruct in the kennel.
The other incredibly disturbing part about this is that they WAITED to tell me about this. They did not call me, they waited until I picked her up (at which point the vet was closed). So my dog had a gaping wound across her face while she was at day care for hours, when they could have called me and I would have rushed over and taken her to the vet immediately.
Another concern, but miniscule by comparison to an injury, my Doberman, who has been well trained and socialized (in daycare since she was 3 months old) gets along with all dogs even small ones because we also have a Pom and a Morkie. While she gets along with everybody, we specifically asked them not to put her in with little dogs, because she's 110 pounds and we want her to get her energy out - which she cant do at home around our small dogs. So when we picked her up the same day that she had been injured, they tried to placate us by telling us how well she played that day with little dogs. What? Why would they put 110 pound dog in to play with little dogs? Especially when I specifically asked them to put her in with dogs her own size and NOT little dogs. If you have a small dog, would you want your dog to play with a 110 pound Doberman? Probably not, and I wouldn't want my dog to inadvertently hurt another dog because she is so much bigger by comparison.
The owner of this facility shows Dobermans. I wonder what she would do if she picked up her show dog from a facility where her dog was injured to a degree that the vet said, "Wow, that's going to leave a pretty scar" - and she would NEVER be able to show her dog again. Anyway, a $250 vet bill and a scar down my dog's face later, they STILL refused to refund the credit on my account, so I had to do a charge back with my bank.
Bottom line, I'm not exactly sure how this place has glowing reviews, how they are still in business, because this place is literally balancing on the head of a pin. They are a lawsuit waiting to happen. DO NOT TAKE YOUR DOG HERE. Just save yourself the headache and the heartache and the money!
