This is going to be a bit long, but well worth the 5 stars and telling of the story.
At the time of our trip, our puppy, Luna (18lb terrier mix), was about 14mo old. Rather than fly, we decided to drive from Texas to Florida for our Disney vacation during the week of New Years. We figured we'd just board her at the PetSmart PetsHotel in The Villages once we got there. She's been boarded by them once before, so we figured she'd do just fine this time. It would mean more time with us and less time at a boarding facility, so we brought her to Florida rather than leaving her in Texas.
Unfortunately three days in the car and multiple hotel rooms and new places was quite stressful for her. We got to the PetSmart and got all the paperwork done for Luna's stay. Then they had to feel on her to make sure she was not coming in with fleas or pre-existing injuries and whatnot. I told the woman that Luna was pretty stressed and to take it easy. She did not listen and immediately tried to start grabbing and feeling on her. Naturally Luna growled and the woman backed off. She advised they could not take her because she was being aggressive. I told her that she was to take it easy and Luna would relax, but there was so much going on that she just needed a few minutes. They brought out this weird fake arm and started poking her with it, to which she simply cowered away. After a minute or so the woman held out a flea comb for Luna to smell. Two sniffs and a couple strokes of the flea comb later the woman reached out to grab her again and try to put a paper collar on her. Luna snapped at her this time and the woman refused and told me that Luna was too much of a risk and they would not take her.
We had to scramble to find somewhere else as we had our entire trip booked and paid for, three days of travel under our belts already, and nowhere to take Luna. Worried we might have to cancel our trip, I called the first location I found on Yelp, Miss Kate's, and through tears, explained what had just happened.
Debra's husband explained what their place was like, how they work with and treat the dogs, and assured me they'd be far more willing to work with Luna than PetSmart was.
We rushed over, and they put all the other dogs in another area of the yard away from where Luna would be so she could get used to the place slowly. They were so accommodating and such SUPER friendly people. The girl they had on duty that day went out into the yard and sat on the ground with a handful of kibble to start getting Luna to warm up to her. I never once doubted that she would be in good hands. Not to mention, they didn't charge extra for things like treats or outside play time, unlike PetSmart. They even let her have her own part of the yard away from the other dogs for the first few days until she was comfortable enough to plays with some of the smaller dogs there.
They took their time and allowed her the space and freedom she needed to warm up to them and their place. Honestly, while the entire ordeal was extremely stressful, I was so relieved that she ended up staying at Miss Kate's instead of the PetsHotel. She spent much of her time playing outside and being as spoiled as she'd let them spoil her. If she'd been at the other place she'd have stayed in a cage the entire time.
We're eternally grateful to Miss Kate's and their willingness to be so accommodating. They really did save our trip. We 1000% DO recommend! read more