I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

My girlfriend and I are currently renting a property that is managed by Urban Pharm. We have been…read morehere since April 2014. This house had a lot of work done because of previously tenants that were actually evicted. Whenever we have had a problem, we just walked in to the office and explained the situation. One of the very friendly ladies never had a problem with putting in a maintenance work order for us. A few work orders we had done were, fixing the back door so it locks better, hooking up a garage door opener, fixing the walk thru door for the garage, replacing a leaking outdoor faucet line, and making a frame to help support an old window. The house is currently butted against two alley ways, which were often very dark. We requested two motion lights, one for the side of the house and one for the garage, to be installed for a little sense of security. They had no problem with this and my girlfriend feels much better now. I have also done a little work to the property myself, including fixing a privacy fence along one alley, adding a firepit, and this spring I will be fixing another fence along the other alley way and garden. We have pretty much been given the green light on anything we want to change, as long as it improves the property. The owners did stop by one time to offer us a lawnmower to use. They really liked the fire pit I added, as well as fixing the privacy fence along the alley. Basically if you pay your rent on time, treat the property as your own and respect it, these people will work with you!

This company wont care about you and definitely does not care about your neighbors. I was courteous…read moreand let Urban pharms know that one of their properties near me has a rotted fence. The tenants dog keeps getting out into my yard. I dont know this dog and I dont want it to get hurt or hurt anyone. I even offered to split the cost of the fence. They told me no and that the fence was secure and if it bothered me so much to fix it myself. Do yourself a favor and avoid this company

Larry is very professional and a pleasure to work with. I trust him and the advice he gives. He was…read moreable to quickly rent out my property. He definitely over delivered and I cannot say enough great things.

We paid the application fee and were told that we were approved. Immediately afterward,…read morecommunication stopped, and despite our attempts to follow up, our money was not returned. Based on our experience, I would not recommend renting from Larry.

Heather and her team were a dream to work with, making the process easy and efficient…read more Heather had worked with our daughter and her wife to build their home. She's now worked with us to buy a home nearby. She navigated partners in different states, conducted both virtual and in-person showings, and negotiated with patience, skill and a sense of humor. Heather managed it all perfectly even when the property's zoning led to a change in our approach. Her expertise kept us on target and we closed as planned. As buyers, we're making life decisions in a business transaction. Heather and her team understands that -- she knew what this property meant to our family and it's now home. We're 100% satisfied and highly recommend Heather.

My wife and I had a great experience working with Heather. While not first time homebuyers, we were…read morenew to buying in Michigan. Heather met up with us ahead of time and reviewed the process and explained some details that were different in MI. The housing market was tough, but Heather helped us to understand our options for making a strong and competitive offer. She was helpful and patient with our concerns, and always quick to respond and give relevant information. While we never got the opportunity to meet Jamie, we appreciated the team approach and felt great knowing that there would always be someone there to answer questions or show us a property. The closing process went smoothly and we appreciated the responsiveness and communication of Heather's team. We highly recommend Heather if you're looking to purchase or sell a home.

I have sold over ten homes over the years and was immediately impressed with Kellie's technice when…read moreshe sold a friend's property. I recently used her to sell my duplex in grand rapids, and can't recommend her expertise enough. Kellie's ability to see what small improvements will net big returns is an asset I was very grateful for. Just her clever use of escalation clauses alone netted me enough to buy a performance car after closing. It was nice to feel so secure leaving such a life changing decision in the hands of someone so capable, and kind. Kellie used her knowledge to not only get the best price, but also look for workable solutions for all parties during the complex process of closing on a property.

My partner and I moved from out of state with the dream of buying our first home in Grand Rapids…read more As first-time homebuyers, we barely knew where to start. Before we had even walked our first open house, Kellie broke down the complex (sometimes convoluted) process of home-buying into digestible parts on a short call. Kellie's expertise became the lens through which we looked at every financial scenario over the next few weeks, and she carefully guided us through every aspect of the process. Having an advisor with roots in the community and across the city was also invaluable; her wide personal and professional network came in handy many times, and we simply can't imagine going through this process without the tools that Kellie has in her toolbox. On top of her industry knowledge and connections, Kellie's calm demeanor, unshakeable professionalism, responsiveness, foresight, and her goal-oriented attitude created a safe place for us to navigate the huge decision making required when buying a home. Kellie was always prepared for every meeting and every open house, and she always had insight on remaining competitive in a market that was tough for young buyers. Having Kellie on our team made the process feel exciting and manageable, even when curveballs were thrown our way. We would absolutely recommend Kellie to anyone purchasing or selling, whether in the west Michigan area or beyond.

The insurance companies use this company to scam. I had a chimney fire and I hired 3 different…read morecertified professionals to inspect the fireplace. They all said the whole fireplace needed to be replaced. This engineer came after being hired by my insurance and said everything was perfectly good. So they won't cover it. Weird how the 3 people I hire have a different answer than the one guy hired by the insurance company.

Do NOT park in their paid parking if going to Founders. We pre-paid for 2 hours thinking that would…read morebe more than enough time. Founders took forever. We were 5 minutes late and already had a $40 ticket. There is no good way to contest the ticket and their website has intimidating language. Best just to avoid this parking.

Excellent people providing superb service! So happy in our home purchase with them. The team worked…read morehard to make sure we saw enough homes to find the right one for us and then worked tirelessly to make sure our offer was competitive and accepted quickly. No issues through closing! Cheers to LHG!!!

We used the Lucas Howard Group to help us sell our home in 2016. We were in a neighborhood where…read morewe had homes values drop. The listing agents came to our home and gave us a low, middle, and high market average price for homes that had sold in our neighborhood. We were motivated to sell, and we were encouraged to price it at the average price. Our home sold in 1 week with multiple offers. Imagine our surprise when we sold our home for 8% more than it had been listed for! If you are selling, buying, or investing in Real Estate I would highly recommend using this team!

I lived in on of these '616 lofts' apartments. It had granite countertops and new appliances which…read morewas pretty nice. Most aspects of the building that contained my apartment was pretty high quality. They also have a facebook page to foster a community for everyone living in the building which is pretty nice. Unfortunately the apartment is not as large as advertised. The '540 sq ft' apartment I lived in was actually no larger than 450 sq ft (not sure if that is false advertising?). It was also common for the common areas to smell like wet dog. On top of that, when I moved into my apartment the key I was given did not work so I could not access the building. They also forgot to give me a key to the mailbox on the first floor. So, the physical quality of apartments are nice because they are new (albeit a little false advertising on their size). My experience moving in really wasn't that bad but the small things that happened when I moved in seemed quite unprofessional. They indicate a bit of lazy and unprofessional behavior on the management side of things.

The staff at 616 Cherry/Grandville were helpful and accommodating during our recent apartment move…read more It was great to have such a responsive contact and get quick, honest answers.

I've had the privilege of working with Matt on several projects for the last three years. I've so…read moreappreciated his creative eye, great attitude and the way he's added value to each project. It was so fun to watch him take a simple shot list and turn it into moments that would creatively capture the story we wanted to share. I hope to work with Matt in the future!

My husband and I decided to sell our house on Zillow. We contacted Matt Taylor of MT Video to do a…read morevirtual tour of our house and the surrounding area. I addition to taking lots of beautiful pictures, he did an absolutely beautiful video. The exterior was done by a drone flying high above the house to capture the neighborhood and surrounding area of woodland. He also sent us choices of music we might like to use with the video. We are very happy with the quality of his work. He was so easy to work with and priced so reasonably! We recommend Matt 100%. Such a nice young man!! You will have an excellent experience with him. Go for it!