Awesome agent to have taking care of my business! Brian's office insures both my business and…read morepersonal policies. Him and his team are all pretty outstanding when it comes to any changes or additions I need to have done the same day. No matter which team member answers the phone, they are all great to work with and I never have to call back several times like with other offices. I would highly recommend to other local business owners!

Brian and his team were one of the friendliest insurance professionals I've ever spoken with! After…read morehearing that once you turn 25, your auto insurance rate should lower I decided that I would shop around. Asking my friends who they would recommend, I was given Brian's contact information. Brian was very understanding and very helpful by answering all my questions since State Farm was going to my 2nd insurance company I've worked with after I left my parents' insurance plan. My auto quote was significantly lower than what I was paying and Brian was not pushy at all. He even encouraged me to continue my research and that he would gladly answer anymore questions if I had any. That excellent service alone is well worth a look if you're in the market for a new insurance policy. Thanks Brian!

Ross Olive's office was incredibly supportive, responsive and a pleasure to do business with. I…read morefound myself in unfamiliar territory while trying to secure a Surety Bond. I reached out via email to three different insurance agencies to inquire about their Surety Bond offerings. The other agencies responded by sending me forms with perplexing terminology. In stark contrast, Ross Olive's office promptly arranged a phone conference with me. An agent named Loren Ridge called me at the scheduled time. He explained the process to me while completing the forms on my behalf while I relaxed. A confusing task made easy with friendly and kind people.

In brief: One star is a generous score for this office, and Ross personally and professionally, who…read moreshould be removed as an agent. In detail: 23+ year plus state farm client, and a client of Ross for easily 10 years or more. I pay my bill, never file claims and is essentially the perfect insurance client. The only claim I have had in decades was with a recent deer strike in my car this year. At every stage of the claim, Ross and his office was polite incompetence: Towing, I had it handled within hours of the event and yet was told if I didn't use their recommended company it would be "much harder". The emphasis was that if I didn't use their recommended service, even though I could (bad tone) use someone else, it would be better for me. They were wrong, and clearly trying to guide me poorly almost with a sense of cronyism to a certain company. Rental car: I was able to setup a car quickly but found out my rental allowance hadn't been adjusted in over 10 years, even though this office claims to review the policies. Their response? Ooops.. and adjusted the value upwards but did me no good whatsoever as the claim happened before the adjustment. Even though it was their mistake, me having a rental for a couple of days when the car would be down for several months, was MY problem to solve. Repair: Again, heavy blatant overtones that if I don't use their recommended shop there will be problems. The selected shop is the only manufacturer certified shop in the entire region, and the only choice. Every step along the way, of the claim, the information, the repair quotes was a fight but a fight on my part to handle. If I hadn't escalated to SF leadership, it would have taken longer, been done with subpar used parts, and completed at a subpar shop. Ross and his office was not only no help, but took the tack with me that I should just accept whatever I get and that my policy authorized used parts in repair. Keep in mind, a senior state farm leader was unable to find the quoted price OR availability of the used part that was quoted, and approved the repair with all new parts after that was pointed out. I went through the quoted appraisal line by line with a senior SF leader and we found multiple mistakes and misquotes. Keep in mind that happened because I did the work, the research and phone calls. I spent easily 40+ hours over a month ensuring that my repair was done correctly, not Ross or his office in any way. I cannot stress more clearly, if I hadn't put in the work to ensure my car was repaired properly, it wouldn't have happened and Ross and his office not only didn't make that easier, but they also actively made it harder every step along the way. Change of coverage: After that claim was closed successfully entirely due to my hard work and time, I sold the car. I had a detailed conversation with Ross directly about coverage of a new car, to ensure that in the event of a similar experience, no issues would arise. The conversation devolved very quickly as according to him, the previous experience was completely fine, acceptable, and only went well due to "his hard work and that of his office". He also then made it clear that a customer with my expectations was not a good fit for State farm, and implied his office, and should look elsewhere. If your expectations are that your insurance works with you, and your alleged agent is working with you, then Ross is absolutely right, I should look elsewhere and already have. I was able to EASILY setup the right kind of insurance coverage for my car, which he told me is not possible. It was quick, easy, and absolutely possible. I have filed a formal complaint with State Farm and the WA insurance commissioner, as he and his office deserve to be thoroughly investigated. State farm has lost a quarter century customer due to Ross Olive personally, and I cannot recommend his office in any way shape or form.

This is a great team! Each time I have reached out they have helped me right away. Highly recommend…read morethis agency!

I was referred to this company from our NY Agent, being in property management and having clients…read moreacross the US it is great to get referrals for other agents, it takes the guess work out of everything and makes receding policy information and quotes extremely easy. Kate has been an absolute pleasure to work with and extremely promptly with email responses along with follow ups! Definitely recommend this company not only for service, but great communication.

I love A & M Insurance. They are really amazing and helpful. I have Pemco Insurance, but having A…read more& M as my insurance broker has saved me time and money. They are always available via email or phone get back to me immediately when I have a concern. They answer the phone and I am not put on hold as I was when I called Pemco directly. I've been with them for years and highly recommend them to everyone who wants to improve their insurance premiums and experience. I have a homeowner's policy they keep an eye on too. When I make a change just for a short time because I don't drive my 2nd vehicle all the time they are happy to change my policy without making it a big deal. They don't charge me to make changes. Tell them I recommended you to them. I want to make them smile because they have made me smile. That's saying something when it comes to car insurance.

I ended up not using this company for my insurance needs but I really appreciated the time she…read morespent even after she realized they wouldn't be the most competitive for my industry and even gave me another recommendation.

I just changed my insurance Agent and had my first face to face contact with him. He had been very…read moreresponsive over the emails and he was now willing to find answers to my questions & understand my concerns. He dedicated the necessary time to get everything back on track and to get me up to speed. Looking forward to a very good professional relationship from now forward.

Scott Kizer has replied, he makes mention of this "hot price" for a quote not being what we (the…read morecustomer) expected to be 'almost every single time.' Aside from insurance companies generally trying not to payout if they can avoid it, what other than a price and coverage ratings am I going to expect from an insurance provider? While I may not be in the insurance industry I can read and do basic math comfortably. Statefarm costs me more for less coverage numbers, other company costs me less with bigger coverage numbers. Me. Customer. Me. Happy. Number. Small. If you actually intend to inform customers and help your customer base make a more informed decision, try providing an explanation that has actually information instead of fearmonger the unknown. Your reply does not contribute to my available information when considering a new provider in 6 months.

Scott and his associates are polite and helpful. They are quick with return phone calls and answers…read moreto all my questions. The whole office is willing to help and make you feel comfortable with any problems...big or small. They are great! I would recommend them without question.

Jerad is a very knowledgeable insurance professional. He is always a delight to talk to and really…read moreseems to care about his clients. 5 stars, would recommend!

"Wow I wish my house could flood so I could spend the next three months living out of a hotel!" -…read moreSaid Nobody Ever. My condo has flooded not once - but twice. The first time was relatively minor (all things considered). The second time meant that my kiddos and I needed to pack up and head to a hotel while the remodel from hell happened. The HOA policy covered the remodel - but Jerad and the Allstate Claims Crew took care of my additional living expenses while everything sorted out. I have not a dang clue what I would have done without that coverage. It was a really hard experience overall .. but seriously... you want these guys in your corner. Also - if you don't have renters insurance with additional living expenses or something comparable - go fix that crap today. You never know when your house is going to be stricken down by the water gods - or you know - a pipe breaks under your foundation and comes up through your concrete and ruins the entire downstairs of your condo... hypothetically of course. call Jerad. seriously... don't wait.

In the more than 30 years I have had my auto (and R.V. and home) insurance with this agency, I have…read morenever spoken with April, personally until a few days ago. When I've called with an inquiry, it has always been someone else in the office who answered the phone and had to get the answer and get back to me. I called the other day and April answered. She was borderline rude, condescending and patronizing in her attitude towards me and I felt I was being talked down to. Her response to my inquiry was also incorrect. After checking with the State of Washington and Farmers Home office, I found she was 100% incorrect. I am changing agents, for the 1st time in decades.

Farmers is an excellent insurance company they offer quality, high-standard policies. I received…read moregreat service from Charise. She was very professional and knowledgeable about products. I appreciated her honesty throughout our appointment. At times when she couldn't not answer my questions she would always triple check make sure she was giving me accurate information. I highly recommend checking out this office, all the staff seem pleasant. I will be referring friends & fam. Thanks again Charise!

You've never met a more knowledgeable insurance agent. Francesca is a real gem, probably one of the…read moremost caring and friendly people i've experienced shopping for insurance. She treated my situation with respect and with real interest in making sure my family is protected. Francesca shared with me all the various ways I can tweak my policies to both save money and give me the coverage I need. This woman knows her stuff. While my prior insurance carrier was "there" and faded in the background of my life. After meeting and talking to Francesca I knew I had to switch.

Protecting my family is my number one priority - but Insurance can be overwhelming and confusing…read more I'm grateful to have this crew on my side as I wade through the options. Francesca is a fantastic listener. She takes the time to learn about my unique situation and offer solutions tailored to my needs rather than what will make her the most money. She is empathetic and compassionate. Using her services was one of the best decisions I've made.