Sad.... I have shopped at the "Beckley Auto Mall" since the mid 90's. ive probably bought 3 or 4 cars there since then. No matter my finances or credit history back then, I NEVER left without getting the deal done. The new " Dutch Miller " Beckley Automall may look like an upgraded old familiar face, but I assure you, the fancy new " Dutch Miller " sign does not hang proudly over an improvement on the original brand. I believe the worst part of what I am about to tell you, is that I even knew the salesman from previous positive transactions and I've known the finance manager for many years, and went through him at other dealerships. So, I called About a vehicle I seen on the lot. I was told the vehicle was $20,300. I was also scheduled for a " VIP Meeting" and told I would be meeting personally with the sales manager. This is the first crock of garbage that I was given. So, I go to my " VIP" meeting and a salesman finally walks down and talks to me. I, at first was pleased it was someone I had bought from before. I told him I wanted to trade in my current vehicle. he let me test drive the vehicle while they looked at mine. I came back and was invited into the salesman's office while they " worked "up my deal. I also told him I didn't want to put any money down, as I had just bought property. Now granted, my car has a few minor issues for a 2014, but it's also something that is no longer made and in high demand. So, although it won't hit the $9,000.00 top kelly blue book value, I have been offered a few times from Carvanna to buy it straight out for around $7500.00 which is far above the under $5000.00 I still owe on it. About 15 minutes go by, and the salesman returns and asks me if I " have " to use the car as a trade In? I told him I don't " have to" if I can get a better deal without it? He said ok and went back out. Now the truth to this is they didn't even want to even give me payoff for my car. now my credit isn'tt stellar, but its not in the tank either. My debt to income ratio Is excellent. here is what happens next. The salesman comes out and tells me they got me approved, but I needed to pay 5 thousand up front? So, let's look at this for a minute... I want to trade in a car, you won't give me anything for my trade. Next, I'm approved for a loan, but you want me to pay 5 k up front? Now here is where it gets sketchy... I was never brought into the finance office to even discuss this deal? I was never set down and shown numbers? I was just told this and basically left at the door. So I thought ok, maybe I take the deal? I called back and was basically blown off by the salesman. I called again and ask for the finance manager. I was given his voicemail and never got a return call. Later, I looked online, and the car was advertised for $1000 less than they were " working" into my deal. $19,300 to be exact I Went by the dealership the next morning, and the vehicle was gone... sold? So, let's recap, you won't give me a trade in, you won't even discuss the deal you offered me, the vehicle was advertised for less than you priced it to me at and hit my credit with inquiries for? And you never called me back and the car was gone the next day???, and I knew the people I was dealing with for many years.... So, you tried to rip me off? You lied to me About the price, and you basically treated me like a second class citizen because I didn't have stellar credit...? or, what was it, you had some personal Vendetta against me? You didn't like how I looked ? Or was one of your buddies or someone working there wanting that vehicle? I would go back to the ripping me off theory, but given I was never given the chance to discuss my options, it was more like you wanted to offer me a bad deal, because you had other plans for the vehicle.. If that's " VIP treatment, I would hate to see the standard deal. AS FOR MYSELF AND MY FRIENDS AND FAMILY, WE WILL NEVER STEP FOOT ON THIS LOT AGAIN...... read more

Dakota Adkins was a great guy to interact with. He was very helpful with any questions I had and was very easy to talk with. I walked away with a vehicle that I Love, and so does my kiddos. Next time you need a vehicle, go see Dakota. read more

I will never buy from this place again I pick out a jeep and it was during the snow week that we had a couple of weeks ago ago I noticed a little bit of paint missing on the fender well I asked could they fix the issue where I'm giving them 19000 and all said and done with the bank it came out to a almost 27000 for this jeep they said no we will not fix that so I was like okay it's very small I can due it myself so I finally got to get this thing cleaned up about a couple days ago or so I noticed there was a lot of paint issues dents and the the outside window pieces on one side was broken in half and keep in mind the window piece wasn't cheap and got all the damage appraised by a loyal paint and body shop its gonna cost roughly almost 2500 dollars to have it fixed so then the messed up thing is I was driving it yesterday the check engine light comes on says o2 sensor so I take it back to them because I got a warranty on the vehicle figured it would be covered specially where I've only had it a couple of weeks and to make it right they would fix it no cost any other places would have where I've had it such a short time oh no they said I'll have to pay up to 500 dollars more likely to get it repaired but if it goes over 500 I won't have pay any more than the 500 plus tax the point is when iv had warranty on my vehicles I don't have to pay out of my pocket specifically if I only had it for a few weeks and not only they got me good on those damages I'll tell you what and I've bought quite a Few cars over the years and when other dealers that sell you car 19000 plus there ain't no problems or damages to all you other customers make sure you pay attention to what vehicle you are buying from them because specially there used selection they wont fix a thing they just what your money and it's sad because you got people like me that works two jobs to survive and can't afford things like this but like I said I will never buy from here again read more

Took car in for service, car was sputtering and stalling. After 4 days got estimate for repairs of timing chain replacement. Cost $1800.00 to finish repairs. Drove card one day lost all of the oil and blew front seal, this is very strange since the car had never had any issues using oil. After they came and picked the car up I was informed that I would have to replace the engine which would cost me another $4,000.00 which was the discount price. They denied any responsibility. Very dissatisfied with the quality of service that I received from a dealership that used to be known for their service department but no longer read more

Wanted to test drive a truck but it had a low tire when I got in. They said they would get air in it no problem then I could test drive it.They then went on to try to talk my fiancé into buying a car for over an hour and didn't even attempt to fill the truck tire with air to do the test drive. I asked about it multiple times and they blew it off every time. Very disappointed I didn't get the drive the truck because it was exactly what I was looking for. read more

While sitting at salesman desk another salesman came up to get keys for a test drive in the vehicle I was in process of purchasing, very unprofessional read more

I requested a quote online for a 2022 GMC Acadia AT4. I received a quick response from Lauren Samples for $46,590. I called her & let her know we wanted to move forward with the deal. I then got a call from a salesman named Michael Eareheart. He said there is a bump up & the vehicle is $50,585 & Lauren isn't supposed to be quoting prices. He was extremely rude & unprofessional. When I told him we had the online quote for $46,590 that was good for 7 days he said you can't find these vehicles & if you could you wouldn't be calling me. I said surely that's not how they do business & he said I can modify that quote to anything I want at any time. I asked him if he was a sales manager & he said no I'm just an Indian who works here. We were really looking forward to driving our 2nd brand new GM that we've purchased in the last year on this holiday weekend. We gave them all day to reach back out, was supposed to get a call back from the general manager but never heard anything. We will be sharing this with GM, on Facebook, Google, with the State Attorney General, State Consumer Protection Agency & Federal Trade Commission. Sending to info@thehomeworkguy.com read more

Beckley Buick-GMC Auto Mall - Car Dealers Near Me - Beckley, West Virginia

Professional and courteous! Offer great deals. I just purchased my 6th vehicle in 4 years from them today. Wouldn't think of going anywhere else! read more

Everything went pleasantly and smoothly. The salesman, Jim Bygre, was extremely pleasant and easy to work with. The only problem I had was a bit of misunderstanding concerning adding Auto-Start and Running boards to my new vehicle. I traded in a 2011 Silverado 1500 LT with Autostart and Running boards and a lot more interior luxury than the 2017 GMC I purchased. The dealership offered to add auto-start to the vehicle and then came back and said they couldn't find it in the catalog but they would put running boards on it. The evening that I got home and registered at mygmc.com, in the accessories section I saw auto-start offered for my vehicle. Just a little disappointed that I ended up trading down in engine size, although I am satisfied with the V6 in the Sierra, and luxury levels. read more

They were able to get my husbands truck in for an oil change at the last minute. It only took them an hour to get it done and look at every thing else. We are very thankful for this because he never gets days off during the week and the other dealership where he dropped it off got flooded. Thank you Beckley Buick GMC Auto Mall for getting us in so quick and being so nice to my husband and our dog too. read more

A Sales Manager falsified the information regarding the miles on the vehicle prior to my purchase. He stated miles were only destination to destination when in fact there were no such destination miles. The vehicle arrived on their lot with just 1 mile. Someone at the dealership ran up the mileage and then made claims that the vehicle was a NEW vehicle when in fact it had been USED. read more

When I dropped off my truck to have worked on for a popping sound in the front end and the seat popping and smoke from exhaust when I when to pick the truck up next day the service guy said they could not find any problems with the truck and they replaced the track on the seat WHICH DID NOT FIX THE PROBLEM, he said the smoke was normal which is NOT and the popping sound they could not find which was the 3rd time I had in there for that reason and when I refused to sign the paper work saying that I did not agree with the findings that the service guy said he was not giving me my truck back that for all he cared I COULD Walk first and foremost that Is MY TRUCK NOT HIS and I MAKE THE PAYMENTS NOT HIM SO WHO IS HE TO TELL ME THAT I CANT HAVE MY TRUCK BACK?? I WANT MY TRUCK FIXED BUT WILL NOT TAKE BACK TO HIM.... read more

So we brought our 2011 Acadia in for it's second oil change since we got it. We drive an hour and 40 minutes to do this, since it is required that we get it changed at this specific dealership in order to keep the warranty. Of course, this is not a desirable thing. For this reason alone, I will not buy another vehicle here. Anyways, last time we came in they said everything was fine. This time, they say it needs 2 front struts, a ball joint, and a battery. Ridiculous! Of course, I didn't get the thousand dollars in repairs done because I work on my vehicles myself and dealers are way overpriced. It is just amazing that all of this bad in such a short period of time. Not to mention, the air conditioner doesn't work most of the time anymore. If this keeps up, I will never buy another GM product again. read more