Stay far away from this dealership. I bought a vehicle from them back in 2021 and within a day the…read morecheck engine light had come on. Refused to fix it, said there was nothing wrong with it when I drove it off the lot. I am very late to this but I had it in my mind lately and wanted to make sure people know to stay away.

This dealership is now known as Greenbrier Ford. The front staff are nice and seem to be…read moreknowledgeable. However, there has been 2 instances where I had work done on the vehicle and the mechanic damaged my vehicle. The first time was for an oil change and they slammed the hood down most likely on a wrench and it warped the hood. I contacted them and they would not fix the problem. The second time was on a recall for the back tailgate springs. They made 2 scratches approximately 6 inches long and deep on the plastic covering of the bumper and would not resolve the issue. I've decided I will resolve this issue by never using their services again. I will either travel to Oak Hill or Princeton and go to Stephen's Mitsubishi where they treat a customer with care and respect.

It pays to deal with quality car dealers - even when you're out of state on vacation…read more Recently my wife and I were heading home from a Marathon Day (the day before) of Rafting on the Gauley River when the "low tire pressure" indicator on the dashboard on our 2019 Highlander happened came on. Oh, no! We hadn't even gotten to Beckley - and we had a 10-11 hour drive straight through to Memphis. We had just had to buy a new tire the week before for a unrepairable nail puncture. We were able to go to the Toyota dealership in Beckley. When I went in, I met with Mike Jude, the New Car Sales Manager. After I explained our situation with the tire and our long trip to Memphis, he was quite understanding of our problem. Mike then took me to Erik in the Service Department. Both men were very courteous, professional and understanding about our problem - as well as our need to get back on the road promptly. Well, I am sending out a Big Shout Out to both Mike and Erik for the quality service we received. Even with other people in the Service Waiting room, Erik was able to check all 4 tires - he even remembered the pressure for each tire. He found no problems with any of the tires, and properly inflated all tires to the proper pressure. All of this great service was done with a smile - and at no cost. We were able to finish our trip with no further tire problems. If you live in the area, or are just passing through and have car problems, be sure to check our L&S Toyota. And, be sure to ask for Mike and/or Erik. They will treat you right - even if you didn't buy your car from them. Great service, guys! Much appreciated.

worst place to go to get anything done to your vehicle. they finished my car in the first 15…read moreminutes of me being there, yet they didn't decide to tell me it was ready until 2 hours later!

Brough the car in on a Thurs at noon, they said they needed to order the replacement thermostat but…read morecould have it done the following evening. They never called and never picked up my numerous calls to figure out if/when it would be done. The following Wed I just show up to see if it was done, I figured an extra 3 days would be enough for them; apparently there was a miscommunication and they still hadn't fixed it. They were nice about it but the lack of communication was a huge pain.

What a joke. Save yourself time go ANYWHERE else. Sales manager is the rudest person I ever met…read more Building and facilities really need an update also.

Learned my lesson, brought my car here because I blew a piston, back in August 2022, and was…read morewaiting for carshield to ok the fix, they denied my claim, after I paid to get my engine dismantled. Came and got the car. Was setting in there lot almost 8 months, come and picked the car up, with all the old engine parts in back of the car, came home to find out alot of my parts came up missing while it was there... My resonater pipe was missing, my Samsung ear buds pro come up missing, and a lot of important bolts for my new engine to be installed was missing... This is by far the worst experience I had with this company... I originally purchased car from them... And I am very disappointed that my parts came up stolen while it was setting at Thier dealer.... Charles hodo... I will never advise anyone go here. I had pay several hundred more dollars to just get my new engine installed because parts came up stolen from my 2014 Subaru Impreza.

Moved away from the Subaru dealer where I bought my car, and had to find a new dealer for service…read more Hometown fit the bill. Very friendly and professional.

Cancelled my warranties after refinancing car I bought on march 7, 2026 I'm owed refunds getting…read moreclose to 60 days no refunds or responses from dealership very disappointed in how all this was handled

Very poor follow up service. They have played pass the buck on a warranty issue on a Hyundai Tucson…read moremy wife owns. We talked to corporate and they can't even get their own dealer to do the right thing. They have had our car for over 2 months on a check engine light issue. I would think twice before buying from these guys if their back end service is this bad. This dealership changed hands and service has gone down hill big time. Do yourself a favor Don't get yourself in the situation like we are dealing with. Don't give these guys you hard earned money, they don't appreciate their customers.

This review is specifically for the Parts and Service departments…read more I just moved to Beckley, over 2,600 miles on the road in four days. Needless to say I wanted to do some maintenance. I have an older Nissan, so some parts had to be ordered. The parts arrived exactly on time, and they notified me promptly. This was important given that I work long hours, and didn't have a lot of time to address the matter. Besides the part that needed to be replaced, one of my light sockets was cracked but still usable. One of the service guys helped me make sure that was secure until I can get around to replacing that too. I was in and out with time to spare to get back to my 2nd shift.

Give all zeros on Nissan servays, the will rip you no fair deals with this dealer run,run fast away…read morefrom Lewis Nissan in Beckley WV. And if you did deal hear did they show you the real paperwork before you signed,I say not.

Big shout out to SHEETS ! I was in a panic , 1000 miles from home in my RAM VAN and they set my…read moreissue straight in no time at all ! They were kind, quick and even gave me tourist recommendations to the Coal Mine! Thank you for saving another old lady on the road visiting West Virginia.

Took my wife's Grand Cherokee in for a state inspection, oil change and alignment. Service…read moredepartment refused to pass vehicle for state inspection due to the brakes. Rationale given was that the brakes couldn't necessarily be guaranteed good for the next two years. Significance of this is that the state of West Virginia passed legislation that inspections are now good for two years. Technician could t give any type of estimation as to WHEN the brakes would need replaced, only that he felt like they would need to be at some point over the next 24 months. This was seriously disappointing, as we have purchased my wife's last three vehicles here and after this type of treatment by the dealership's service department will likely not be going back. Oh well, can always make the short trip to Ramey in Princeton or Northside in Summersville if Sheets suddenly forgot how to treat loyal customers! Would rate this zero stars if that were an option.

Do NOT recommend. We purchased a vehicle from the Dutch Miller lot near Sophia WV in Sept 2023…read more These people are the reason auto lots get bad reps, straight lying slime balls. They "say" a 31 point inspection has been conducted before purchase, only for issues to arise the next day. We were told the breaks screeching was where it had sat, give it time & the sound would go away. I mean, why would they sell a car less than a year old with bad brakes... ha. They can & THEY DID. After our 1st "complimentary" oil change, they brought out a bill for almost 515 bucks for new brakes... uh, what? So yeah, there's that. Not to mention how the vehicle was supposed to have been detailed 2 weeks after we had it (why wasn't it cleaned prior to showing it on the lot)? The guy who performed said detail a couple weeks later must've been blind. It's almost like he sprayed the carpets with water & called it a day. After wasting 3 hours of our time, I detailed it myself. These folks should be ashamed, but I'm sure they're all pretty pleased with their skeezy ways. Proceed with extreme caution when choosing to visit this trash establishment.

Do not buy a car or truck from these creeps. And never…read morecomplain to them in person. My "new used " car I purchased from the dealership, 2019 4WD Ford Escape has a cluster panel failure issue ... the dealer service manager refuses to fix the car after a service employee mechanic witnessed the car panel and consequentlymade an appointment for repair.. I showed the problem to Mr Wise (purchased through him) and the car is under both factory and extended warranty . Finally they agree to fix it ... I drive over 47 miles ... sit in the waiting room from 8:30 to 11:30. Employee comes in says my car is ready. Except we didn't fix your instrument panel as still the computer won't recognize the fact the part is defunct. I went specifically to have that repaired so I can see the dashboard at night. I complained. They pull their very aggressive service manager out who immediately tells me I have to leave ... I said I'm not leaving until someone comes up with a plan to fix my car. It's not safe. I was escorted out by force at the hands of a Beckley police officer. Who grabbed my bad arm and yanked me out the door. The State Police were very nice to me. Sadly I witnessed the same service treatment given to an extremely elderly woman (I'm 64) ... she was in tears .... complaining they said they were going to fix her car very upset. Tattoo guy comes out and tells this raisin of a woman that if she doesn't leave he's calling the police. It is thier habit I've learned. Not only was I lied to but I realized when I cut home the carpet under the driver's side was ripped up. So apparently they did something behind the dash. I have no idea what. I'm now taking my business to Princeton dealership who were very nice and will honor the warranty and replace the failing panel.

My Ford F150 had a recall on the rear latch. They gave me a 9:00 a.m. appointment to repair the…read morelatch. I was informed that the repair could take 3 hours. So I left my truck there. I returned at 1:00 p.m. Their service person, Brandon, informed me that the technician was just then pulling my truck in. Then Brandon informed me that it would be an additional hour and a half to repair the latch. An hour later after I left the dealership while waiting for the repairs to be done, I received a text message from Brandon saying they had to order the parts and therefore the dealership couldn't make the repairs.

So I've been dealing with this issue for about two months. I had made an appointment for 9am today…read moreafter having Ford Corporate AND this dealership in conference making the appointment with me a week previously.   I show up and get attitude from the service guy and then they act like I'm "Hulk Hogan tearing up the place," for simply raising my voice a bit and telling their guy he doesn't need to give me attitude.   Here are the main points:   1. Their service intake bay was coned off on one side with two cars filling the other side of the bay - So I couldn't pull into the intake bay. I pulled up and had two or so service folks see me sitting there....Nothing. Not even a signal to come in....Then the garage door was actually closed, "in my face," right in front of me after that!   So I sit there for about five minutes waiting for someone to come out and do my intake since I can't drive in (Like I'm supposed to). Finally, I decided to go in because I didn't know what else to do. ‍   2. Go to service desk and I'm met with a guy that is asking me what I'm there for when THEY had my appointment and had already talked to Ford Corporate. We went back and forth with where I  tried to explain that I was there for a repair that was diagnosed two months ago and that I don't remember the exact problem. I told him that I had been dealing with Ford in Detroit and that they had also been in contact with them.   This jerk gives me attitude with the fun line, "Sir, we can't help you if we don't know what you're here for." Nice. The ol' "Making the customer look stupid" move when I was trying to explain and have him simply look up the case. Seriously, I have only been going back and forth with Ford on this for two months.   So I called him out on his tone and how he was being short with me where I told him I that I didn't need his attitude and I didn't appreciate his tone. He gives me even more attitude and starts yelling toward the service guy about ten feet away saying, "How can I help this guy if he won't tell me what's wrong!"   3. Now some tatted up meathead shows up (I'm guessing he's some kind of manager) and gives me the normal, "What's the problem here?" I explained the attitude from the guy and the meathead tells me that they need to know whether my car is going in for an oil change, basic service, a repair, etc. (Duh! I told the guy it was a repair and that I couldn't remember the exact problem). He gave me no apologies; no politeness; nothing. He just kept making accusations and questioning me like I did something wrong. The meathead proceeds, at one point, to tell me that, "There was no need to be aggressive."   Aggressive? I raised my voice slightly and was irritated. And rightfully so. This service guy was giving me attitude and I was trying to explain that he just needed to look it up because I didn't recall the exact repair. It isn't my fault that everyone is so emasculated that a man can't even raise his voice anymore without being looked at like a frickin' gunman or something.   This place gets one star for:   1. Not knowing what the heck is going on when someone shows up for a repair that they have already had diagnosed and for which made an appointment a week earlier;  2. Having a guy working for them that goes immediately to having an attitude and being short and rude when a customer was trying to explain his situation, but I suppose wasn't giving a good enough answer for them . 3. Instead of attempting to deescalate the situation, they make it worse by bringing in more people and then making the customer feel like they did something wrong while not even covering the bad attitude from their own employee with so much as an apology; 4. When their customer was visibly upset, but threatening no one, he was called "Aggressive" with everyone working there within forty feet staring and making it all feel so much worse and embarrassing when it should not have been. I didn't yell and I threatened no one.   Bottom Line:    Go somewhere else. Anywhere else. These folks are the stereotypical dealership types that act like they're doing you a favor by just being there.  They then get all "Aghast!" when a customer has the "nerve" to get frustrated with their arrogance and absurd rudeness.   This place is simply reflective of how the word "Service" in today's world, from McDonald's to buying a house, now simply means doing the job and getting them the heck gone ASAP - not making the customer comfortable and/or happy while getting the job done. Customers are just numbers, treated like cattle being herded through lines and "intakes," with no attention, whatsoever, given to the fact that customers are people and would like to be appreciated for their business from time to time.

I needed to buy a heater. it's called a Heat Hog & they werent busy, every associate in the store…read morewas so nice & helpful. Andrew even opened it to show me how to use it. Everyone was amazing & didn't make me feel like some dumb girl. They told me the different places I could buy the propane & made sure I didn't need any extra hoses. Definitely will be taking my business from now on! Great team!!

My battery got drained out, 6/25, due to the extreme heat. All the staff were helpful and the main…read moreguy assisted in changing out the old battery for the new and was beyond helpful and nice. Great service and customer care !!! I will return to this store for car supplies in a heartbeat !!!