My car overheated on I-77 on Sunday, April 13, 2025. AAA dispatched Glen's Towing to pick me up. Shane had a bit of trouble finding me, but soon had me loaded and towed me to Mossy, WV, where I was picked up by another towing company. Shane waited with me the 30 minutes it took for the other driver to arrive. He was pleasant and professional. I would happily recommend Shane and Glen's Towing. They made a trying situation a bit better. read more

**WARNING- VERY LONG APPRECIATION POST** Tuesday night we left for Florida around 7:30 pm. At around 11:30 pm our transmission went out about 2 miles from the Beckley, WV exit. It was raining and it was not a good spot for it to happen since there was only a 3 foot berm and then gravel that dropped off. It was also 500 feet from construction area with left lane closed so everyone was getting in right lane. So we had semis passing at 60 mph 4 feet from us We called AAA and within 20 minutes David from Glen's Towing called and said he would be there in 5 minutes. AAA had told us Because of COVID nobody could ride in the tow truck so we amazingly found Ambassador Taxi after trying Lyft, Uber, and every other taxi company number with no answer. Ambassador said they would have to send the driver back to get a big SUV since we had 7 people and could be a little while since he was on way back from dropping railroad guys off in VA. When David arrived with the tow truck, he said "I'm going to just pull up behind you with my lights on and wait for the taxi to get here. Then you guys can just jump in taxi and I will bring van to your hotel for you to get your stuff out so you're not trying to do it on side of the road." He sat behind us for an hour until Ambassador got there. While we were awaiting, the owner of Ambassador called and let me know that they had a shop and could look at the van first thing in the morning for us if we wanted to have it towed there. I also, used my Choice Hotels app and booked us rooms at the Comfort Inn in Beckley. Since it was after midnight the app booked them for the following night. So I called Comfort Inn and the front desk girl said she would get them changed no problem. Ambassador arrived and we got into the Tahoe and he took us to the hotel. I walked in and the front desk immediately handed me the key cards and pointed me to our side by side rooms so I could get the kids in bed. 5 minutes later, David from Glen's towing arrived and completely dropped the van off the roll back for us to empty all of our luggage onto the hotel carts. Once in our room around 2 am, I got on the Enterprise app and booked a minivan for pick up at 8 am when they opened. I got a call around 7:40 saying they didn't currently have any vehicles (From Austin working there I knew that was common first thing in morning) and they would call when they received some from Charleston hopefully by noon. While waiting Ambassador auto called and said what I feared, transmission completely out. I told them I didn't want to put that kind of money into it and I had already booked a rental and asked if van was in the way or if I could come with trailer in 2 weeks to get van and she said "No problem. We will just park it around back." At 10 am Enterprise called that they had a van. I called Beckley Green Cab and they were there in 10 minutes to take me to Enterprise. I walked in enterprise and was in a 2020 Caravan with only the 82 miles on it in less than 5 minutes and headed back to the hotel to continue our vacation. We left a Beckley at 11 am. I can't say enough about how friendly and helpful everyone we dealt with was. Maybe it really is, Almost Heaven in West Virginia. Thank you so much to everyone we dealt with: Glen's Towing Ambassador Taxi Ambassador Auto Comfort Inn - Beckley Beckley Green Cab Enterprise - Beckley (Canterbury) read more

yesterday on a trip from Pennsylvania to Florida my jeep broke down on I-77. George showed up 20 minutes from my distress call. He towed the Jeep to the garage, called a hotel to see if they had a pet friendly room available, drove us to the hotel and helped me carry our bags in. His efficiency, professionalism and kindness will never be forgotten. My husband and I are both so glad God sent George our way! read more

My husband and I were driving from Yorktown, Virginia to Ohio when we had car trouble near Beckley, WV on I-64 W. We contacted AAA, and they contacted Glen's Towing of Beckley. The driver arrived within 15-20 minutes with a flat bed. Raymond was friendly, professional, and quickly loaded my SUV onto his flat bed. He drove us to L & S Toyota where he unloaded my SUV. I highly recommend this towing company and especially want to thank Raymond for his wonderful service and for calming us down during this stressful time. read more

DANGER AVOID THIS AT ALL COSTS DANGER DANGER DO NOT GO HERE. CALL AROUND OTHER LOCAL SHOPS, THERE ARE A BUNCH MORE. LYING, SCUMMY, DISGUSTING, ZERO INTEGRITY, LOW LIFE PLACE We got towed in our RV after it broke down on I-77. The service guy came out and looked at our RV engine. He said we needed a new fuel manifold and that they could fix that. After waiting TWO DAYS to get an answer from the shop, they called us and said "you have knocking in your engine, you need to replace your entire engine. It's going to cost you about $9,500." I asked them what was wrong and they said, "oh we don't know, but it sounds like you need an engine based on our experience. We do not want to look into it anymore." We instantly called around and asked for a second opinion. One other mechanic who has gone to this shop before to get a second look on things, was kicked off the property by George, the disgusting service manager. We then decided to drive off the lot to another shop, barely making it due to our engine trouble. The other shop guy turned on the engine, instantly knew it didn't need replaced. He fixed it for us for less than $1,000. Glens Towing is the most low life, disgraceful, immoral, rude, cesspool of a place in the United States of America that I have ever experienced. They were going to rip us off by replacing our perfectly good engine, take our old engine, put it in another persons RV, and make more money there. The owner Tom Miller of Glens Towing is a person who must operate with zero integrity. They also did not install a battery correctly and we broke down again because the hot post on our battery was laying against metal in our RV. This was due to them not locking down the battery. Everyone and everything associated with this cesspool Glen's Towing should be put completely out of business. The repair guy that helped us said "whoever installed this battery purposely installed the battery like this. YOUR ENTIRE RV SHOULD HAVE CAUGHT ON FIRE." This disgraceful company could have killed us. Think about that before you affiliate yourself with them. Also while we had to stay in Beckley, WV, we learned this was ranked the #1 worst place to live in West Virginia. Google it, you will find the article. This is quite possibly one of the worst places to live in the country. read more

I had an absolutely fantastic experience with Glen's Towing yesterday, from Danny Massey to one of the manager's who selflessly helped my family out when stranded on the side of the Turnpike with a failed alternator. I could not speak more highly of their friendliness and helpfulness in a time of acute need. read more

Worst service ever, these people think it's okay to keep someones property inside the vehicle when the vehicle is in their possession, had to pretty much beg to get my groceries out of my car after i wrecked, the first way they went about me getting my groceries was to pay a tow bill, which i did not plan to receive my vehicle at the time, they wouldn't release any of my possessions until i paid $250, which is technically illegal and considered "theft," the car is in possession, not the stuff inside the car, terrible business, and service, i don't care if i wreck right beside of them, they will never touch anything of mine again. read more

This is a very honest shop they have done nothing but be upfront with me they do very good work I had my Detroit Diesel overhaul there I would recommend them to anybody read more

Wow. Called Glen's early on a Saturday morning. Had a truck with some issues about 20 miles from town. They had a team onsite within 30 minutes, and had us back on the road within an hour. All for way less then I expected to pay. Office personnel was helpful. I can't say enough about these guys. Don't call anyone else. read more

I would avoid this place at all costs. Instead of fixing the problem they insisted on ordering all new parts and would have costed far too much and have taken nearly a week to have my truck back to me. They are clearly all about the money and don't care about repeat business. read more

This shop is terrible. I was off roading near beckley and my battery fell out of place and drained all its fluid. Me and my wife had AAA witch uses this shop. The tow guy said it would be our best bet so we trusted him. In the morning they said it would need a new battery and it would take them 4 hrs to fix it. I have a f150 didn't seem like it should be that long but just wanted to get home. we got to the shop they still didn't have it ready and took 40 min to get the paper work together. they charged me an hr and half for labor to install a battery and the bracket to hold it. We were tired and I said something but just wanted to get home. As soon as I got in the truck noticed somehow my clutch was slipping and now need to fix that a 1400$ fix. It worked before I got there and then was broken after it sat in their shop. DO NOT USE THIS SHOP AVOID AT ALL COST A DEALERSHIP IS A BETTER OPTION!! read more

I would like to express my sincerest gratitude for all the help I received from the employees at Glen's Towing. Everyone was extremely helpful with my unfortunate breakdown in my 2006 Pontiac Vibe Dec 20th. There's nothing like trying to start your car in a different Country, relatively isolated area, alone; and it doesn't start. Especially 5 days before Christmas! I really felt like I was in good hands, especially with Tony. He is by far one of the most 'people person' individuals I have ever met. From trying to fix my car, to ensuring I had a roof above my head at Day's Inn for the night; the experience was like being with family. I would also like to express gratitude to the shop for having my car being looked at and fixed first thing in the morning so I could continue my journey to Florida for a Family Christmas Holiday. It was a 19-hour drive from Canada, and Glen's Towing helped make a stressful situation very comfortable and worry free. I sincerely mean that. read more

I called these clowns in June, 2015 to come help me as I was stranded in Beckley with my family and our 30ft RV with a blown bearing. We waited 5 hours, but they never came. I called several times to try and get an update but the dispatcher said that she couldn't even give me an ETA. Found another company (2 Guys Towing) who was responsive. Stay away from this company! read more