Had problems with my Edge on my way to Norfolk. Rob took care of me right away. Rob had a…read moretechnician look at it that day and called me to explain what they found and when they would have it completed. They called me when it was completed. Had a great experience from everyone I came in contact with. Thank you for the great service.

From the owner: We Do It Right and at the Right Price!…read more We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Auto Transmission, Auto Repair & Service. Feel free to call or come by our location anytime. Norfolk Transmission & Muffler welcomes you to our automatic transmission repair shop website. Each transmission technician at our shop is highly qualified and ready to deliver their expert automotive transmission repair technician knowledge & skills for your every automatic transmission repair need. Norfolk Transmission & Muffler pledges to all of our customers that we will not remove a transmission from a vehicle in order to complete a repair unless absolutely necessary. Additionally our shop promises to diagnose transmission problems for all of our local and surrounding area customers in an honest and expert manner. Our shop strives to provide prompt and courteous service to all who visit our automotive transmission repair facility in the hope that you will come back to us for all of your automotive automatic transmission repair needs.

Took my car in for some work and when I went to pick it up it was a little cheaper then what they…read moreQuoted me. I give them a 5 stars. They even took me to work and brought my car to me when it was done. I feel they are very good and will not take advantage of you like some shops around town.

From the owner: We are an authorized independent service center featuring ACDelco parts. We offer a full line of…read moreover 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

I brought my vehicle in for diagnosis and repair of an EVAP system issue and paid for the…read morerecommended work. After the repair, the same code returned. Even the warranty company indicated the repair should have been properly verified before the vehicle was released. I contacted the shop professionally and explained that I had already paid for diagnosis and repair of this issue previously, and that this appeared to be a continuation of the original unresolved problem rather than a new concern. I asked them to review the prior repair order, the codes involved, and the verification steps performed before charging me additional fees. Instead, I was told I would need to pay another diagnostic fee ($140) and likely additional repair costs to retrieve my vehicle. I do not believe customers should be charged repeatedly for the same unresolved issue when the original repair was not properly confirmed as fixed before release, and at least discounted on the first time, because it takes much time and inconvenience to return to the shop a second time, and I paid to have it fixed the first time, and so did the warranty company, who logically would not pay again. I attempted to resolve this respectfully and reasonably, but the response was more than disappointing. They conveniently tried to frame it as a separate issue, debated me in the office, and refused to negotiate even though it was their mistake. I would not recommend this company to anyone lest something go wrong and they just try to get your money.

Very friendly, good prices, and very efficient. I went in for an oil change and they were very…read morehelpful because it was my first appointment by myself.

55 dollars to unlock your car. Heres a better idea, get a door wedge and a coat hanger and do it…read morefor free. Rude service, unprofessional prices, and overall a big scam. Treats employees like trash when I walked in and I would never use their services again. 1 star

I broke down driving across the country. Great place with amazing customer service. From pre…read moreordering the part needed as I was being towed to the loaner car. Love the Midwest people and the way they help a person in need.

I wouldn't even give one star if I could. Had my car for 9 months, refused to call me back after…read moreleaving my number numerous times. When I called to say I was having someone take the car, he claimed to have lost my number and then changed his story multiple times about what happened. Don't go to this shop if you care about your car.

Will NEVER go back!! Brad was so rude and lied to us all the time. Every time I tried to call him…read moresent me straight to voice-mail. DO NOT RECOMMEND!!!!

Brought my truck in to get 4 new tires put on it. Already had the tires and just needed them put…read moreon. I arrived as soon as it opened (10:00am) and was told it would take an hour to 1.5 hours. I waited for over 3 hours!!!! 3!!! What a joke! I could hear people screaming and laughing in the back. Music blasting. Are they actually working?? What a joke.

Years ago I bought a set of tires from them they said they had lifetime road hazard. The first time…read moreI needed it they said their policy changed and no longer had lifetime road hazard. I did not get what I paid for. The second set of tires I bought from them was for a half ton pickup with a flatbed style box. They were able to accommodate it and install them on the truck at the time of sale. They stated and the receipt stated that I had lifetime free rotation. The first time I took it back for a rotation they said their equipment would not accommodate the truck. I requested that they pay to have the rotation done somewhere else then. They refused. I have a feeling if I was buying another set of tires their equipment would have worked fine.

My car broke down in nowhere Nebraska. My road assistance was no help. Al, Chris and Luke (and…read moreprobably more) then went above and beyond for me. In less than an hour, I had a rental car and they found a tow company to get my car. Unreal and absolutely amazing. They didn't know me from a hole in the wall and absolutely took care of me. So grateful. Go see these guys. They truly care!!

I sold a vehicle there and it has been 2 months and I still haven't seen any payment. And when I…read morecall I just get the run around.

And back again with another honest review. This place is literally a joke. I called a week in…read moreadvance to schedule a safety inspection and oil change tire rotation. They kept hounding me about some coupon so I said why not let's give them another shot. I asked them to specifically check the Yukon Xl out for any safety and mechanical issues and grease the joints in the front suspension as well as oil and tire rotation. Well the very next day after they supposedly said everything was great and no issues, me and my wife with our three kids headed down the road in the freezing weather and snow and the low oil pressure light came on. Immediately shut off in the middle of nowhere. Oil cooler like blew off and there went all the oil. Come to find out it was HOSE CLMAPED on. Had to have it towed to a shop in vermillion and the sheriffs gave my wife and kids a ride home. And here's what they reported. Oil filter was torqued on beyond belief note the excessive oil change cost on the picture below, oil cooler line blew off because of cheap hose clamps instead of being repaired properly, luckily the engine is ok because it was shut off as soon as the oil pressure dropped except everything is coated in oil now, none of the grease zerks had fresh grease, and once again they removed a device plugged into the obd2 port and hid it in the car. (Finally found it buried in my center console) why do they need to remove items without permission and then not tell you where they put them. Literally only brought it in for safety inspection, lube, and tire rotation. No need to mess with anything in the interior. Called the dealership he said he'll escalate this issue and it's been a week and no call from anyone. Poor customer service won't be taking my vehicle back to these untrained "technicians" for anything.

I was looking for a car that was reliable and affordable (very tight budget). I'm a college student…read morewho attends a school in Omaha, so I made a long (2 hour) drive to Norfolk. My parents bought a car here a few years ago so they recommended the same salesman, Jamie. I spotted a car that piqued my interest on their website so I called ahead to make an appointment with him. Jamie worked with me to get the best price for the car. I am pleased with not only the car that I purchased, but also the quality of customer service that I received. I highly recommend Norfolk Auto Center!