I really like BECU; they refund your ATM fees. I lost my debit card and as always they provided me with prompt friendly service when I went in for a replacement. I always recommend them to my friends and family. read more

I've been with BECU for over 20 years, no problems. However, today I found out my visa credit limit went from $5000 to $500 after raising my credit score to 815. I called customer care, they said there's a letter in the mail explaining. No recourse but to reapply. What's the point building your limit and score when someone can just take it away arbitrarily! The person on the phone did not have much information or access to the letter. The complaint department was not available either. read more

I've been with BECU for 30 years. They've been great the entire time. This branch is a bit inconveniently located, but the people inside are fantastic. read more

Terrible bank horrible location, had to drive 3 hours round trip to make an auto loan. Upon arrival they explained I had to make an appointment ( which is another 30 min to make an auto loan payment) this is absolutely ridiculous. Find a better bank or you will regret it. read more

This BECU branch is the only one north of Everett and rather busy because of it. I threw a curve ball query on them and they did everything possible to solve my dilemma and get my Canadian bank USD check deposited. Alas I will have more checks like those and driving down from Bellingham is a hassle so I have to say farewell to an amazing credit union. read more

I've been a member of BECU for over 20 years and I receive really good customer service often but on a particular day that I came into the Burlington location, I received amazing customer service from Angela Fackler. She went above and beyond with her patience with me and all of my questions as I was growing to understand details in a particular topic. I hope for the world to grow in more people like Angela and BECU is very lucky to have her. read more

I have always loved dealing with BECU. The credit Union itself is the epitome of the ideal financial institution. Today, I was in the area and visited the Burlington branch because my checking, savings and car loan account balances were convoluted and my savings funds were frozen and unavailable. I had not received a timely response from the BECU website customer service after two attempts and was getting frustrated Ideal customer service was demonstrated at its finest through Jamie's efforts. She was friendly, helpful and professional. Rapidly getting to the root of the problems I had created myself and laughingly she put the blame on the transaction dates being processed on Friday the 13th as the ultimate cause of my account issues. In case her manager is not aware of it, BECU has a special talented employee working here that I believe will go a long ways in this premier financial organization. read more

I, and my deceased wife have been banking with BECU for many years. I moved up to Camano Island 3 years ago, and have been driving to Burlington for my banking needs that a kiosk (Stanwood) is not suited for. Since my wife passed late 2021, I have visited that branch about 6-7 times. About 50% of the time they mess things up, or can't help me with what I need done. Granted, they have been polite, but inept. The last frustration was today. I sold an RV, and the buyers gave me a BECU cashiers check. The kiosk nearest me kicked it back. I drove 35 minutes to Burlington to the branch. The young lady sat punching her keyboard for 15 minutes, then informed me I had to use the kiosk in their branch. Again it got kicked back, so I went back to her just to be told to take the check to a Safeway in the next town as they have an Alaska Credit Union with tellers who could deposit it. I had to wait for help at Safeway just to be asked for a member number, my WHAT! I did not know I ever had one. Now I have to drive 30 miles to the main Everett branch to do the deposit off a BECU check! Four screw ups in so short a time took me over the edge. I'm transferring to another bank with people who know what they are doing. read more

This bank is horrible! You sign in to their automated check-in system, and wait for ever! Not one person addresses you. Even when there are employees with no customers, you wait. Horrible service! I would not use this bank if I had another option. read more

We have been with BECU for over 16 years. I can't imagine trying to deal with another bag after all this time. They have financed our car loans, my business credit card, our personal credit cards, our debit cards/ checking accounts, and our savings accounts. When my credit/debit cards have been compromised, they were on it immediately! And now that they have the app where I can deposit checks from my phone, they are the most convenient financial institution going! Love BECU! read more

If you are going to do anything but use the ATM at this branch, do yourself a favor and make an appt ahead of time. This branch is VERY busy. If you show up, sign in to the kiosk, you will just wait...a while. BECU really needs to open a branch further north and one on Whidbey Island to serve their customers better and make the experience at this branch better. read more

here i'll write a little note becu should post on all their buildings.. everett branch is ony branch with tellers... everett branch is only branch that is an actual bank.... read more

Wow...just had my second and last awful experience with BECU and will now be switching credit unions. I have gotten married and needed to make a name change...so I call ahead to ask for what documents they need and they say "new drivers license and new social security card" i say ok. I go in and take these documents...then they say they also need an old ID...well Im a CDL so I dont have an old drivers license (the state took it) and my passport is already in my new name...I have an old NEXUS card though (higher than a passport) but they cannot accept that and I cant deposit checks or close my account because my name doesnt match and the gal was SUPER RUDE sayings "you can just do what i say or i can take all day trying to explain it to you" - I am a god damn doctor and she was treating my questions like they werent worth answering- and "this is a major fraud alert" as she has my drivers license, social security card and NEXUS card in front of her...yup Im sure I fooled the US government, the Canada government and the Washington state government just to access someone else's account at BECU...that is definately it. What horse shit. Damn....customer service is dead and Im moving as soon as I can close my account. I havent been treated so poorly in years. Lame sauce BECU. read more

Best place to put your money. We moved from Bank of America after being customers since it was Seattle First National Bank. It was their behavior on foreclosures, fees for using debit cards, and our general antipathy to large, national, financial institutions that made us finally make the change. We couldn't be happier. Neither of us has ever worked for Boeing, but you don't have to is you are a resident of Washington State. We have been members of other credit unions, but BECU is the best. I will never change again. read more

For banking I liKe them just fine, low apr on my car loan and credit cards. For customer service, Chase blows them out of the water. They only have two ATMs to deposit money, which isn't enough, no actual tellers(can't deposit or Withdraw funds through them-atm only) if you need to actually talk to one of them no matter how busy or slow, be prepared for a thirty minute wait at minimum, no joke over gotten to speak wIth some one faster than that. They won't even greet you and Say we'll be with you when your name comes up, they will just keep looking at their screen. They simply need more people working there. Had an incident where for some ungodly reason a lady thought I was thinking about bankruptcy, I had never even mentioned it, went to use my credit card the next day and my accounts had been frozen, after crying in the managers office and I getting nowhere I had to go through multiple hour long phone calls before they realized the mistake and fixed it. read more

Having had a loan with them years ago, I went to BECU after having horrible experiences with one national bank and another local bank - poor disclosure and customer service, etc.The customer service representative at the branch was more than happy to open my new accounts and even help me get a 401k rollover started, but neglected to mention any of disclaimers about the account. She even told me that BECUs accounts were very straight forward . I thought I'd finally found the bank that will keep my money but let me use it when I needed to - a plain ole free checking account. Until I found out the hard way that this bank doesn't let you have access to any more than $500 of your check deposit for 2 to TEN!! days after the deposit. They say they want to see what kind of customer you are for the first 90 days. So you put your money in, but you can't use it. My mortgage was going to bounce because they refused to free my funds. MY funds, even though I could see that the check from the old account had cleared. The reps on the phone, after putting me on hold for a long time, pretty much shrugged and said unfortunately, it sucks to be you [paraphrasing]. After another long hold a supervisor got on and by then I was nearly sobbing when she finally said "this one time" they'd release the funds. Why thanks, BECU, glad I can have my hard earned money! Read all the disclaimers online before opening an account, because they just won't tell you this stuff. Buyer beware. read more

The Burlington location is the WORST!! You have to fight for parking. The machines are always down and there is always a line. The Rite Aide machines do not accept deposits. read more

Worst bank ever dealt with since bank of america. After going through and discharged from a chapter 13 bankruptsy due to major medical bills...BECU decided they no longer wanted us as customers. So they closed out our accounts and sent us a check in the mail. No curtesy call no nothing. Just let us sit there and try to figure out where our money went. Now it's going to take about 10 days just to open a new account somewhere else to have any access to our money whatsoever. So thanks BECU for your fine customer crap service. You left us for days without even being able to get milk for my toddler at home. Thank god I have family who cares that helped us out in our emergency situation.It would have been nice to of given us a chance for us to come down to the branch and have money taken out personally ect... And for that I give you NO STARS! I will NEVER do any kind of bussiness with you again. read more