Banking can be frustrating, especially when you have to wait in line and expect a quick stop. Mario…read moreis always such a great help at this branch and is very compassionate, professional, and courteous! It is nice to see a familiar face when banking.

Stupid ATM would not take a deposit despite two attempts. So guess who ended up in a line to see an…read moreactual teller? Of course, there's just one available but dealing with a customer over the phone. Finally, customer one was dealt with a complex huge deposit. Customer two had to go on and on about an ancient insurance check and then about her puppy in grand detail. I'm sure by now the bank cameras can see my patience is being tested. Customer three, that's me. Straightforward deposit, I'm sure customer four was thankful for that. I'm an ancient BofA customer and have gone to this branch since 2002. This 5 star post is NOT for this BofA site, but for Mr. Concepcion. This bank manager's notable presence, demeanor, professionalism and patience dealing with the phone, then the customer line. There's a reason I don't deal with the public. Folks like him are blessed with a gift to be in customer service leadership. Yes, I did take a moment to post while in tbe parking lot because that was stellar customer service observed and experienced.

Great parking options, easy access, large and spacious with friendly bankers and helpers…read more We had a seamless visit for this, our first time, and will certainly be back.

It took 3 hours to open up a business account. While I understand that will take a while, this was…read moreextreme. In addition, we had a promo for the new account, and the assistant could not get it to apply. She confirmed that she would get to it but needed to help another appointment. We never got confirmation from the banker that this promo was applied, even after multiple emails and calls. They never answer their phone, and when I call the 1800 number, they state I must contact the branch. I have been banking with Chase for 20 years and this is not what I expected from them. Very disappointed.

Anju R. was very helpful! We had been to several locations…read moresimply to request a debit card replacement, however were turned away and informed to call or do it on the app (which wasn't working for us). We thought we'd ask again for help after stopping by to make a deposit and Anju didn't hesitate to help! It took MAYBE 5 mins total. Such a relief after needing a new card for SO long! Thank you Anju for taking the time to help us!

I really want to give this BofA a high rating but I can't. The staff are always nice but the…read moreeverything moves at a snails pace. More than once I've had an appointment only to wait more than 30 minutes or even being asked to come back on another day. It's unfortunate, because as I said the staff are very pleasant.

I can't say enough about Becu at 183 Aurora Shoreline. I went in today, having to ask for another…read moredebit card replacement. This has gotten to be a habit. of misplacing, losing or (one time) stolen debit cards. I'm always actually uplifted every single time I leave this place (BECU). In customer service relations my entire life, I'm big on customer service. I always ask if they have been trained in customer relations, and I always get "No" Clearly, people like or even love their job there, and are respected by management. One time while I was waiting for a free professional, the concierge was young lady who laid out a bunch of investment plans for me while I waited to be seen. I'm laughing because I have no money most of the time. I felt like I was loaded, trying to place all my money somewhere so I can make more. She knew this and said yeah, we can just start with 5 dollars here or there and get you rolling. She was very consistent, but not in a way of arrogance, where I was getting pushed and pulled in all directions in a full court press to get something from me, as if someone was looking for a commission. Not even close Like everyone there, she was perfect. Done with care, true care where she didn't let go, but I felt free to say anything (professional). and I actually got interested as I was getting educated. I know what excellent customer service is, and in today's businesses, customer relations appear to be a lost art. AN after thought, maybe 3rd most important The air on the back of my neck stands up, when I'm not treated in a well, or even if some else is not being treated respectfully. Countless times I was reminded They are the onesith that sign your paychecks. I don't complain anymore, I just make sure that I compliment the person that has been professional with High standards. Many times, I'll track down a supervisor and rain on about how excellent a waiter is, or a cashier, that always has the best attitude with us whining about prices or whatever Hence, why I'm writing this tonight, as the young man with longer blond hair, was so kind with me. Smiles. putting me at ease, making sure that I was comfortable. Later that evening, had to go back and get my cane that I forgot. The Kid cleaning the glass and the ATM's, said, "Oh yeah, wait right here" He walked in the back, and was eager to get this back to me before they closed. Another smile, "Here you go sir" All of this stuff can seem really small? I feel it a little writing this. But it is not, it is HUGE! The greatest businesses treat their customers in the same way. I just like it, because I'm uplifted from this because I, and most people in this small spinning rock of a world we live in, could use a lot more of these types of exchanges. It's my honor sharing this. Keep up the good work

Note: this site has ATMs as well as financial services staffed with personnel…read more Posted at BECU ATM, somehow site morphed as BECU credit union. Regardless, located approximately at 183rd & Aurora in Shoreline. Anyways, I received a letter in the mail yesterday and wanted to get it checked out for authenticity with an actual BECU staff member. With all fraudulent schemes going on, one has to be extra cautious. However, I was wary about what kind of service I would receive after reading most of the posted Yelp reviews which were all across the board. I ran two errands prior and arrived at the BECU Financial Center - Shoreline at 0917. Checked in (had no prior appointment), barely sat down in the reception area, and was greeted by Esmeralda V to assist me. I explained my specific concerns and after proving my identity with my driver's license and answering her questions, she got down to business. The information provided was timely, clear, and thorough. I signed/dated appropriate documents to get this situation taken care of which was greatly appreciated. I'm glad I didn't just dismiss and shredded this letter or get frustrated stuck on hold phoning in. By showing up onsite gave me the information and peace of mind needed. Esmeralda V, Member Consultant II was very professional and provided excellent customer service. I also thanked the gentleman who was handling reception at the front of the office. I was done by 0935 - under 20 minutes! I'm not a BECU member, but greatly appreciated their customer service and getting my concerns addressed. Thank you!

I went to US Bank Northgate Branch in October with my 89 year old mother to try to get a cash…read moreadvance on her credit card.(my mother needed tyhe cash tp pay her King County real estate tax bill. While we were there I was lied to by one of your tellers. This person told me that my mother's credit card had a hold on it when I had Specifically called the 1 800 US Bank phone number and talked to a representative of your ban who informed me that the crediS Bank representative prior to our trip to your branch and afterwards after your teller lied to my face after making me and my 89 year old mother stand in line waiting to hear about our credit cared cash advance. That is totally unaceptable making us wait for 50 minutes and then be lied to. On top of that, some extremely rude old woman (a customer of yours I suppose) made insulting and hurtful comments to my mother. At some point somebody at your bank made outrageous false accusations about me. Apparently this rude person saw me speaking animatedly to my mother and then reported me to the state, falsly claiming that I had somehow been abusive to my my mother. This is after my mother and I were forced to stand in line for 60 minutes unnecessarily and then lied to by one of your employees. I had to face a humiliating visit by a DSHS caseworker who showed up at my mother's house after one of your customers made false acuusations against me. These false acusations and the activity they caused damage to my relationship, it could have damaged my professionally. This was the worst exoeriebce I have ever had at any bank. I am furious at the way My mother and I were treated. I will never ever go to a US Bank branch, my mother is cutting up her US Bank credit card due to the shoddy treat she experienced while visiting your branch.What do you have to say for yourselves? What a terrible bank and a really terrible customer you have. Never again. I would give zero stars if I could that refers to a five star rating which I would never give this branch after the terrible experience my mother and I had

I left Bank of America and switched here. The staff was very friendly with setting me up with…read morepersonal accounts and school accounts. Cegenia and Steven are very reliable and trustworthy with my money. Thanks guys for all your hard work

A fine experience making our way through the drive-up window…read more While we didn't enter this branch, it is easily accessed off of highway 99. It's a cube-shaped building without frills. The young woman away the drive-up window was friendly, but of very few words, offering only a "hello, how can I help?" And ended our transaction with a "Thank you."

I have been waiting for a credit card for nearly a full month in the mail now. Has not shown up. I…read morewent in to talk to a rep about it, and they said they were closing in 30 minutes and there was no one I could talk to. 30 minutes from close? So what? Are you closed now, or in thirty minutes? Why don't you have any available bankers while you are open? I understand it is CLOSE to closing, but people work during the day, and it's hard to get in. Fix your staffing issues. Terrible customer service, terrible bank. Getting ready to transfer my accounts over to a new bank.

Poor customer service, uninformed on bank policy and untrained bank employee. I had a horrible…read moreexperience doing a with drawl especially when they try place a hold on ur money. Then they harass u and have no reason or positive reasoning of their decision making. Do not waste ur time especially when u get the team lead which will remain unknow.

Great employees led by a great manager. All very efficient and friendly. Always greeted by name and…read morerarely, if ever have to wait. If I ever have a question or concern, the branch manager, Tori, will personally help me.

Amazing costumer service. Bankers, tellers and manager are very helpful and friendly.read more

Wells Fargo Bank very nice people there especially at Lakecity one…read more They are very nice when you need help with your Bank Account. The manager Matt Burrell is very nice, If you ever want to switch to a different bank go to Wellsfargo very considerate people. They are way better than chase and Bank Of America. I have to say Bank of America and Chase are rude people. Wellsfargo dosn't force you to put money the bank when you cant afford it. Heidi

Had the absolute worst experience here. I Made an appointment to start an account and was treated…read morevery poorly. First impression was they asked me if I was a us citizen before anything else after asking for my ID. Was then told to go to a location that was near me like I had no business in the area. Told me that I would need to go to a location closer to home in order for them to update my address in the future and receive a debit card even though they'd mail it? I had things to do in the area and made this appointment because I wanted to try this bank. Also learned you can't update any information via online banking, you also have to visit certain locations or they won't treat you with respect. It's a no for me i would not recommend this bank, especially this location. Staff is horrible

The Branch Manager, Sam Arallo, and his team helped us with our real estate loan recently and…read moreprovided excellent customer service and attention to detail. We needed a bridge loan to move quickly on a property that suited us perfectly and their loan product allowed us to secure a competitive interest rate using our current home as collateral. All other Banks or Credit Unions use HELOC products for loans of this nature and they simply aren't made for a transaction of this size. We are extremely happy with the work WaFd did for us and I highly recommend them.

Misleading marketing, zero customer goodwill…read more I opened a Seen Mastercard based on promotional materials that weren't clear about a $59 annual fee. When I saw the charge on my first statement and contacted support, they pointed me to the fine print in the cardmember agreement and refused any refund. I escalated to the CFPB, the Federal Reserve, and California's DFPI over the next year. Every agency either closed the case or passed it to another. Seen's position throughout was essentially: the fee is in the agreement, end of story. No goodwill. No acknowledgment that their marketing caused genuine confusion. No courtesy refund after a year of complaints from a customer who barely used the card. If you're considering this card, read every document very carefully before applying. Their customer service will not help you if something goes wrong.

I had a refund issued by a merchant for $330.59 but Onepay sponsored by Coastal bank refuses to…read morepost it to my account, they are commiting fraud outright! their support is absolutely the worst, they lack skill and banking knowledge to resolve issues, this is stealing. have filed a complaint with BBB, State attorney General, CFPB. STAY AWAY FROM COASTAL'S SUNCIDISRIES .