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    People searched for Kitchen & Bath 627 times last month within 15 miles of this business.

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    Bernie & Phyl's Furniture - Poor quality Faux leather chair. Buyer be warned!

    Bernie & Phyl's Furniture

    2.5(58 reviews)
    0.6 mi
    $$

    We needed a new mattress/box spring set, for my Mom. Since she was moving from one city, to…read moreanother, (approx. 40 miles) the furniture needed to be bought and delivered within a very tight time frame and we needed to be sure that the furniture was in place before she actually moved. The staff at the Raynham location, that works with the online customer inquiries, the sales staff at that same store, the customer service/finance agent at your Braintree store, the traffic router and the delivery person, always worked with me professionally, cheerfully, positively and helpfully.

    We ordered a sectional in October and were told at the time of purchase that it was in stock, which…read moreis why we moved forward and also bought multiple other pieces from this store for our new home after relocating to Massachusetts. After the purchase, we were later told the sectional would not be available until the second week of November. We received no communication from the store -- I had to call them myself to get any updates. After several days, we were then told the delivery date would be December 14. Once again, no follow-up, no call, no update. When I called on December 18, I was told the sectional is now delayed until January. This constant change in availability, combined with the lack of proactive communication, has been extremely frustrating. The customer service has been horrible and very disappointing, especially after spending a significant amount of money with this store. We were given a loaner couch, but it is uncomfortable and not a real solution after months without our furniture. If the sectional was not actually available, we should have been told the truth upfront. Moving into a new home is stressful enough -- this experience has only added unnecessary frustration. I would not recommend this store based on communication and reliability alone.

    Photos
    Bernie & Phyl's Furniture - If you can see the back is falling apart and I have it covered with the throw blankets.. I'm just very disappointed!!

    If you can see the back is falling apart and I have it covered with the throw blankets.. I'm just very disappointed!!

    Bernie & Phyl's Furniture
    Bernie & Phyl's Furniture

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    Bed Bath & Beyond - kitchenandbath - Updated May 2026

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