I lithe store but some of the furniture that has padding like the couch sofas the padding doesn't…read morelast a year they just replace my sofa with a new one 3 weeks ago and it's already feel like crap they send people out but it's worse after they leave I will sell it for $1500. The salesman are great. The product is not worth it

The sales people were great, but the delivery men were awful! They barely tried to get my couch up…read morethe stairs before saying it wouldn't fit. I was rushed through the process of needing to return and was told someone would call for more information, but never heard back. I had to go into the store for all confirmations. Not the best experience. I will say, I also bought a table which I do love! Still waiting on the chairs... but I'm fortunate that worked out.

New Braunfels warehouse. I have been in line to pick up for over 1.5 HOURS…read more There was no one directing traffic, so we are piled up hoping to get our turn. This is such bad customer service.

Well i wish i had come here to read reviews before buying from them, as they obviously are awful. I…read morepurchased an item form online and received it. One part was damaged but it looked like it might not be visible once assembled. So i decided to assemble. It was absolutely visible. When i called i was given two options a 5% discount that will void the warranty or disassemble the item and get a replacement. There really was not a choice in this mater. Spend 4 hours to disassemble one and return to get another and spend another 4 hours to assemble or take the 5%. I feel like they maybe do this on purpose so they can sell the item at a fraction cheaper and not have to honor their warranty. Will never order from them again.

Basset furniture in Orange has an eclectic selection of home accessories and stylish furniture…read more Most of the items were very similar to other furniture chain stores in the area. The store was clean and the staff was eager to show you the selection they currently have in stock. The prices seemed moderately high and not matched to the quality being provided. With all the available technology, you would think one of these furniture stores would think about providing a shopping experience where you could design exactly what you are looking for in the exact size and color needed. I will continue to persevere in finding the just right end tables.

Maureen is a great designer with a great eye…read more We went with a custom designed sofa and loveseat. Looks great With COVID had to wait a few months for delivery Only bad thing was our love seat was missing the arm covers so they had to place an order to get them. Other than that a great experience. Prices are higher but quality is better as well

I was trying to buy a dresser and nightstand online and wasn't able to add the nightstand to my…read morecart bc it was out of stock. I reached out to chat bc i just didnt want to have to pay a seperate delivery fee when it was availble. I ended up speaking to Tamisha D. She added it to my cart- and right before I was about to pay my daughter tells me she doesnt want either- instead she only wants the chest from the set. So I let Tamisha know and appologize up and down bc she just wasted a ton of time trying to help me out with the nightstand. She assured me the change wasn't a big deal and was able to update my order- also giving me a discount that was not available online. She was truly the BEST ever- and went out of her way and above and beyond to help me and make sure i was happy. HIGHLY recommend Tamisha- HIGHLY! Next time i make a purchase it will ONLY be through her!

Over priced particle board. Your best priced selection is the real scratch and dent in Milford, CT…read more This place really is bad. You can't find better prices online or through marketplace.

Nice place, EZ access and parking, pleasant sales associate. Seems to be decent quality, but the…read morebiggest speed bump is that there are no prices. Giant signs saying 10-20% off....OFF WHAT? When asked, the associate said what would we like prices on? Is this a special club? Oh, yea, I could scan their special QR code to get the price. WHO ARE YOU KIDDING? What an unfriendly business model. Even on Fifth Avenue stores they have prices.

We went into the store knowing, more or less, what we wanted to get - a new sofa, chair and…read moreottoman. Dawn Connors was our designer/salesperson and she was wonderful. She went over all the fabric selections with us and made an appointment to come to our house to review the placement and order before we actually ordered. While at our house she said we should get one chair for that area not 2 as we planned. She also suggested getting extra fabric since we have a cat and, well we know how cats scratch furniture. She also explained the protection programs which I never would have gotten had I not known how reasonable they were and what they covered. When the furniture arrived Dawn made an appointment to come to the house again. She brought the fabric we had ordered and went over furniture placement with us. She moved a few pieces and wow what a difference her eye made. She suggested what else we needed to finish the room including rug sizes (and she brought samples for us to see) and lamp heights. I don't have enough good words for her and for our experience at the store.

I walked into Classic Home Furnishings looking for 2 area rugs. Little did I know what an…read moreexperience I was in for! I went from purchasing 2 rugs to redecorating 7 rooms purchasing numerous rugs, runners, window treatments, wall art, accessories & furniture along the way. Classic Home Furnishings offers quality furniture and other great home furnishings at competitive prices & varying price points. I love browsing through the showroom and I always find (or I'm shown) great furniture and unique accessories that compliment my existing decor and furnishings. Julia and her team are amazing! They are always welcoming & ready to assist. This team of designers are top notch and extremely knowledgeable. Julia even customized my service with an in home design knowing what I needed/wanted before I did! She was extremely patient as I went back and forth before ultimately deciding to do what she had recommended in the first place. Their customer service is second to none - from the designers, office staff, delivery men & installers - the service was all outstanding. Julia's attention to detail and communication in keeping me apprised during the pandemic with production updates and shipping statuses was reassuring during a stressful time. The delivery men & installers are all professional, neat and followed COVID 19 social distancing protocols. I also had one return and it was easy & seamless. I am very happy with my Classic Home Furnishings experience and products and I can't wait to redecorate a few more rooms.

This is the most disorganized and dishonest business I've ever dealt with. We've had an appointment…read morescheduled a week in advance for Saturday afternoon. The owner of the store had completely forgot about the appointment and then lied about being busy, etc... The family of four waited for her to come on Saturday and she did not have professional courtesy to handle the appointment correctly or call in the event of not being able to make it.

It is very convenient how many furniture stores are located on the Post Road. From time to time, we…read moreenjoy seeing the newest merchandise. The sales people were very helpful, and the store was well-stocked. Some of the new sofas looked interesting, while other pieces looked very ordinary. It is really nice to have so many options in such close proximity to each other.

DO NOT buy anything from this chain. Easy to sell an EXTRA FIRM mattress and then after less than 5…read moreyears, I I am sleeping in an extra-large divot that is very difficult to get out of. I purchased the mattress because of a spine issue and now that's worse and customer service manager Alison was worthless!! Sent out a tech who hardly spoke English, he put a yardstick across the crevasse and named it too small to be defective. To call him in 2 years when it was worse! I said that by that time I would be in a wheelchair! NO HELP whatsoever! Got rid of this piece of #$%$# and bought a terrific mattress from Macy's !!

I found this place on Yelp after I picked up a "free" chaise lounge. It is perfect for bedroom and…read morephotography prop. I knew I couldn't just take home because the item was heavy as heck and if I took home I would put off and procrastinate. Wilson is centrally located on Washington ave north haven. Owner graciously met me downstairs, removed item from my car and took the time to inspect the item and point out the "gem" I procured as he compared my lounge to the "prefab won't-last-five-years chaise lounges of today. He asked questions on where the item will be stored (high traffic va low traffic areas of home) and when i answered he provided a plethora of fabrics to consider. Most importantly, he did NOT expect full payment that day! Whew!! What a relief. Starting a new business is expensive so not having to make full payment before work commenced made my day. Chair is absolutely a transformation. Comfortable and I can't wait to use as a prop. Love the oatmeal color I chose.

My father had a chair that has been in the family for generations, in fact his grandad read him…read morebed-time stories in this one over 65 years ago. The years had not been kind to the chair, fabric needed to be replaced, padding worn and arm of the chair completely broken. Rich was great from start to finish. He was able to help us find the right fabrics and bring life back to the chair - looks good as new and still holds that antique quality they just don't make anymore! And a family heirloom should now see more generations to come. Thanks again Rich! Service and Skill are top notch. Rob