Michael Badeau was such a pleasure to work with. I discussed what type of mattress I was wanted for our guest bedroom. After testing out a few, I picked the one I wanted. He made this process super easy, and delivery was made on the day I needed it to arrive. Will continue to work with Michael and Mattress Warehouse for future purchases. read more

This is ridiculous. Being a disabled individual I was told my order would be delivered on 11/12 and then I received an email that states that it would be delayed and is set for 11/13. Now it's 11/13 and I am told that all the work I did to move my bed was a waste. So now it's scheduled for tomorrow and I have to sit here without a bed due to someone's incompetence. No type of assistance, no type of consequences for the mistake. Nothing took place except for an apology, however I am still stuck without a bed at this point. What does an apology actually help in this moment? How does that help me get a bed or put my house back together as I wait for a delivery that has been pushed back for two days now? Disabled and now without a bed that is needed. This is how this company will leave you. Guess my previous review jumped the gun. I was told that they know for a FACT they will not bring me my mattress today and pretty much I am out of luck. So I can see how they do not care about their customers. And I was told what the RED FLAGS are however how is that a red flag for me as a customer and not the company. Definitely seems like this is my fault as the customer and not the company who promises delivery dates. I was told the delivery was scheduled as an ASAP and not scheduled as it was supposed to be. Meaning that it was never set to be delivered and stated he said the customer would call to setup. How does that make sense? So the delivery not being guaranteed is not an excuse that can be used here. Because whoever answered the phone around 12:15 pm on 11/13 at this location let me know that this establishment does not care about their customers and does not make sure their job is completed. Also, they don't attempt to make things right when it is their fault. They just make excuses. I also have an email stating that it would be delivered today and it was delayed from the 11/12 date. The screenshots can be provided. read more

AVOID THIS PLACE!! - the positive reviews have to be fake. Went in 6/29, greeted right away .. tried out a few mattresses and the guy started getting pushy about making a deposit on a mattress we liked but weren't over the moon about.. we wanted to try other models not available in the store, so we told him no we're not making a deposit. He tells us the price isn't guaranteed and could go up.. we tell him thats a risk but acceptable and that we'll think about it. Dude immediately walks to the back area of the store and starts talking to his coworker(manager?) about how we are going to go to Casper and just buy online Shock alert: we didnt.. went to a Mattress Firm and had an incredible experience Avoid Bed Pro: the unprofessionalism was nothing short of shocking read more

We shopped around for a new mattress at several stores. We finally decided to buy from Bed Pros. The person that sold us the mattress was helpful and very personable. We enjoyed our conversation other than mattresses. He did not hard sell and gave us options. It was a painless experience. We received prompt delivery. The delivery men called to let me know they were 20 minutes out. I gave them some instructions about where they could park and they followed the instructions perfectly. The delivery was on time and the two men were very friendly and polite. I can't complain about anything. Overall it was a great experience. read more

Excellent customer service from Tony!! He was very knowledgeable, lots of patience, and able to help us navigate thru all the different types of mattresses! He allowed us to lay on all the mattresses in the store to help find us the right one! Highly recommend! Very good experience!!! Plus he threw in a pillow for free! read more

Very knowledgeable staff and offered great pricing options - we looked at so many places and the knowledge at other mattress firms was not as good as what we found at this location. When we are back in the market for a mattress we will stop here first and save time. read more

Awesome selection on all the major mattress brands and the lowest prices in the Tampa Bay area Guaranteed!!

Tony was very good about hearing our concerns and translating that to a product that met our needs. He narrowed our search down to 8 beds in about two minutes and from there we made our selection in about 5 minutes. Wonderful experience. read more

The customer service here is amazing. I purchased the wrong box spring set and Tony went above and beyond to remedy the situation. I will be using this store for all of my future purchases. read more

Removed Content: Very Very arrogant. I shopped at bed pros because I needed a bed so urgently. The representative treated me so rudely, atrociously and he told me one price and I followed that. He offended me for no reason. "Are you real". Never ever mistreat a customer like that in insulting them as I will take my business somewhere else. Educate your employees and treat customers with dignity. This was the store in park and tyrone. 4021 park street north saint Petersburg fl 33709. I am calling the corporate office on behalf of this associate. I further went extra step in reporting to better business bureau by giving this company double minus 5 stars for what they did atrociously wrong. "Once again bed pros never ever do this again". read more

Wouldn't let us try out mattress with out the bald guy hovering over us. We walked out and bought a $5000. Set someplace else . Suck being you. read more

I had many issues with my purchase but Tony, the store manager, stuck with me to resolve issues and personally came to my home to lower height of my Beautyrest Silver. Thanks, awesome dedication to customer service. But make sure you deal with Tony!! read more

Joe was so helpful and kind when we walked in 10 minutes before the store closed needing a single box spring immediately. He helped get us the best deal possible, beating out Walmart, sams and amazon pricing. He also made sure we got it home quickly when it started raining. Go see Joe for all your mattress needs! read more

They went out their way to help me find the perfect iron bed set. Special ordered it, and was less expensive than I expected.

The workers came on time. They delivered the right bed and took the old materials that I did not need thank you

A true test of a company's dedication to customer service is not when everything goes well, but when it doesn't. We purchased a great mattress at a very competitive price, but had problems with its height when we put on our existing box spring. We tried a slightly lower frame with adjustable base. That didn't work and we finally bought non-adjustable very low base. Throughout this process, Tony was very helpful and never made us feel that we were being difficult customers. He just wanted to make sure we were satisfied. I would definitely recommend Bed Pros. read more

Matt, the Manager, is very professional, courteous and goes above and beyond what is expected to be sure his customers are completely satisfied. I had a slight issue with some things that weren't made clear and Matt contacted me first thing the next day and had resolved and addressed my concerns before the end of the day. This was by far one of the most pleasant purchase experience I have had. It could have been the worst, but Matt made sure to turn things around. When I need a new mattress this will definitely be the place I will go. Thank you Matt! :-) read more

We want to give Bed Pros and Tony a five star rating. Tony helped us pick a new mattress, but it had some issues (it happens). We let him know about it and he quickly took care of our warranty and we got a different mattress. We will definitely recommend Bed Pros and Tony to our friends! read more

Incredibly rude store manager, Tony Alfonso. My husband and I went to the store on Tyrone yesterday to look for a queen mattress for our 2nd guest bedroom for around $300. Keep in mind the sign on the window of the store advertised queen mattress sets for under $300. The store was devoid of customers on a Saturday afternoon which should be red flag #1.Tony approached us and was friendly at first and showed us a few mattresses for around our price point. He asked us about how much we wanted to spend and when we said under $400 he stated "shame on you, your mattress shouldn't be half the price of your phone" and proceeded to gesture at my husband's brand new smart phone. He went on to list all the mattress stores around the area and spun a vivid tale about outselling all of them. The icing on the cake was when he suggested we go to a used mattress store and find one that is refurbished and febreezed. It was a low brow comment from a sleazy low brow sales associate. You don't want to support a business in which they promote someone with the personality of a used car salesman to store manager.Dont shop here my fellow customers! Mattress Firm across the street has wonderful customer service, a wider selection, and better prices. We ended up purchasing our queen mattress from there within 10 minutes of walking into the store due to far superior customer service. Keep passing out those business cards up and down Tyrone Blvd. Tony, you need some customers in that empty store. read more

Literally made it the minute the store closed. Jozsef was awesome. Let me in and helped me get exactly what I needed - had an emergency, hospital bed wasn't delivered. Wonderful service!!! read more

Bought a bed here several years ago when Wade was there. We were and are still happy. Recently called and spoke with Joe, who offered to looked up our record and advised us based on that purchase, since we are in another state now. Joe didn't have to do all that; his advice was incredibly helpful. How many sales people will help you like this when it doesn't bring them any direct business? Maybe this review will. Thanks So much, Joe!! read more

I went to Bed Pros on the recommendation of my wife's back surgeon. Matt, the manager, spent a substantial amount of time discussing various bedding materials and the related manufacturing processes with me. He answered all of my questions, was extremely patient, and did not pressure me in any way. Matt is an example for people in all levels of sales and client service. read more

Matt was very knowledgable and helpful! We spent a lot of time trying out different mattresses and he was very patient! This is my third time at this store, twice for myself and once with a friend! Excellent service and reasonable prices! read more

Matt was awesome. Very professional and informative. He told me everything I needed to know about any of the mattress I was looking at. He also didn't push me into any decisions. I would recommend this store to anyone looking to buy a great mattress. read more

I am confused about the really bad review I just read on this site, concerning Matt and Bed Pros. Friends told us about their new mattress, the Talalay, and the excellent experience they had at this store. Always the skeptic, because I have a low tolerance for pushy salesmen, I checked it out. We had purchased a Sleep Number bed about 45 days prior and hated it! We were definitely looking for a good mattress and so on the recommendation of our friends I stopped in the store. The only salesman on my first visit was "Adam?" Not sure of his name, but he was very helpful and not at all pushy. I was impressed with the bed and told him my husband and I would return. It turned out I was the only one who go back on that following weekend and I then met Matt. He could not have been more helpful or less pushy. He was knowledgeable and I ended up buying the bed. From start to finish, even beyond delivery, the entire process was smooth, comfortable and professional. I am always leery of salespeople, as I mentioned before, but I cannot recommend Matt or his store - or the talalay bed more! read more