I spotted a 4 year old Saab 9-3 convertible with high mileage advertised on Auto-trader by Park…read moreRoad Garage in Bedford. I am far from being an expert on cars , but took the car out for a lengthy test drive and all seemed well, so with the garage including a free 3 month parts and labour warranty, together with seeing it had a full service history and an HPI check confirmed there were no issues to be wary of, I decided to buy it and paid using a VISA card in case of any issues occurring after I had bought it. Thankfully, almost three weeks in, there have been no issues. I am happy with the price I paid for the car, which reflected the high mileage. I was also pleasantly surprised that the garage gave me the price I wanted to trade in my old car. These guys are easy to deal with and I would not hesitate to do business with them again. I had (thankfully) already bought my new car from them, before reading their reviews. Some of the reviews I read were so damning that I would most likely have not made the trip up there from Potters Bar, if I had read them beforehand, as I would have done normally when dealing with someone I don't know. When I returned to collect the car and deliver my old car, I asked the salesman about the negative reviews and he informed me that they were bogus reviews made by a disgruntled competitor. Based upon the distinct contrast between the excellent service I received compared with the content of the negative reviews, I am inclined to believe that unfortunately these guys are indeed the victim of malicious reviews. When I was there they had an extensive stock of mid to high end vehicles and you only need to look around their stock to see that they are legitimate. This is a genuine review I have at time of posting this review, no connection or relationship with anyone connected with this dealer, other than in relation to my purchase as detailed above. Whilst I am unable to comment on other customers experiences, my own experience has left me extremely dubious about those reviews which appear to have a common theme of advising would be customers to "steer clear" or "stay away". Go take a look and make up your own mind Colin - Potters Bar, Herts

Untrustworthy dealer. My daughter paid a £250 deposit on a car on the written understanding that…read moreit was subject to parental inspection. We really, really struggled to get a refund on the agreed written contract of 'subject to approval'. These guys were scary and it was only when I threatened the police did they agree to refund. I would never, never use this tin pot dealer again. BEWARE and do all your checks before making a deposit. The car my naïve daughter agreed to purchase had oil leaking out in the engine, 2 almost illegal tyres, holes in the carpets and I would be dubious about the mileage because how many cars end up with holes in the carpets?

I have an A class mercedes. Its a great car, very quite and smooth. It tells you when your next…read moreservice is due. So when the information comes up telling me its due a service, I ring up Mercedes Benz of Bedford. They are always very helpful and friendly. I always have a courtesy car, so sometimes may have to wait a bit longer for a slot for a service. The courtesy car is alway clean (I got the same car as I was having serviced, an A Class). When I returned for my car, they went through any problems. Its a new car, so usually very minor. They are very quick and everything is done very well. I always get back a car that is alot cleaner than when it went in, inside and out. Very happy with them and would use them again.

Where do I even start? I part ex'd my vehicle for a new Alfa…read moreRomeo Stelvio over 3 months ago. They failed to repay the finance on my part ex resulting in me having to pay 2 more instalments for my old car plus the instalments on my new car. Still to this day waiting for my refund. New car registration - kept getting numberplate wrong upon trying to register my new vehicle resulting in a 2 week delay, issue only spotted my me. New car collection - kerbed alloy, car dirty. Incorrect service plan added to vehicle, should have been 3 years, they added 2. Black badges- never arrived, still waiting 3 months in. Communication from this dealership is terrible. Have been emailing for the past 3 months and occasionally get the odd reply. No official apology. Customer service atrocious to say the least. No gesture of goodwill or any compensation offered. Totally unacceptable from a dealership. Where is your customer service??

From the owner: Motorvogue are a main dealer for Fiat, Abarth, Jeep, Alfa Romeo, SEAT and Hyundai in Bedford. We…read morehave over 300 quality used cars in group stock. Our sales department is open 7 days a week, and you'll be greeted by friendly, knowledgeable staff ready to offer the highest quality service and advice. Services Offered: Fiat, Abarth, Jeep and Alfa Romeo, SEAT and Hyundai. Competitive Finance deals available Used vehicle sales Part exchange welcome Motability Full main dealer servicing facilities Class IV & VII MoT's Accessories Parts shop

I had a rather interesting experience with them and I'm not sure that I would go back…read moreunfortunately. I recently purchased a Ford Ranger which was just over a year old, in the lead up to the sale I was messaging the owner on WhatsApp, I had sent them details for my part exchange including photos And I had an agreed price with them given to me by the owner. We had agreed a day and approximate time for me to come up and pick up the car I was travelling over 300 miles to come and get the car So I was expecting everything to be ready and for me not to have to hang around for a long period of time as I had a substantial journey back. The day before I was going up I decided at my own cost to get my part exchange valeted and polished to save the amount of work they would have to do on the part exchanges they're giving me a very fair price. On the day I kept them informed on progress on my journey up because of bad traffic I have told them that I would be arriving around 4:00 PM, On Arrival nobody came out to meet me and everyone looked rather confused. I went to go and present myself to a salesman who went to go and find the keys to the vehicle While he was looking for the keys the owner came out to present himself and unfortunately he had to go out He seemed to know exactly who I was and what I was there for which was nice and said sadly he had to go to the airport to pick up a friend and therefore wasn't able to be there. I acknowledge this and said yes that's fine and he introduced his salesman that had since come back with the keys and instructed him on what he needed to do. I had a quick look around the car and was overall happy with it was well presented although the interior could have done with a valet and considering they knew I was coming to get the car I would have assumed this would have been done. Next up the salesman insists we go for a drive which is what we did, on return he then seemed to know nothing about the part exchange and was shocked that there even was a part exchange. Discussions had already taken place that my car was a previous cat N and that have been professionally repaired, and as far as I was aware the deal had been agreed by the owner and the salesman have been instructed on what to do - Next Followed 45 minute delay which effectively was the salesman wishing to drive the vehicle and then look around the car And then spent a further 30 minutes after that messaging the owner (I showed the salesman Whatsapp messages from the owner stating exactly what the price should be). After the endless faffing it was nearing time for them to close and I really wanted to get back on the road, We then spent the next 30 minutes for him trying to work out what costs to put on the invoice Which really just needed to be the purchase value - The value of the px (after all I do not believe this is rocket science), with support of his colleague he then managed to do so. At this point he started arguing with me at the fact the car only had one key as the other key that had been supplied to me didn't work and looked like it belonged perhaps to a different car. I had already informed the owner that it only had one key as I didn't believe there was another key for it. He then continued to charge me £200 for a key for the vehicle as he said they couldn't possibly sell the car with only 1 key. I reluctantly agreed to this as time was pushing and I had been there for so long now I just wanted to get going. I then paid for the vehicle and rather annoyed drove away. The whole time I was there they could have had validated the car to make up for the fact that I have been left at this point for several hours for something that just shouldn't have taken more than 45 minutes. The staff were literally clueless about what was going on and the whole thing came across like a big joke rather than a sale. After all when you are spending over 40K on a vehicle you expect a certain level of service that I just didn't feel I received. I also noted that where most dealers would service a vehicle before it goes out They did not And only two months after spending that sort of money I had to service the car. Whilst these things like valeting and servicing aren't the biggest problem, if you mix those issues with frankly joke service I received and then on top of that be charged for a key which by the way the car is now on sale and they haven't got another key for makes the whole thing shoddy and not worth spending your money with them. If they had an ounce of decency they would have refunded the key cost and paid for a cheap ballot somewhere to make up for the fact that nobody knew what was going on. It felt like a "Where's Wally" scene with no "Wally" in the picture. Overall disappointment. I have to say that the owner was very nice and I'm sure if you dealt with him you would have a completely different experience, and it's also worth noting that the car was excellent too.