Where do I even start?
I part ex'd my vehicle for a new Alfa Romeo Stelvio over 3 months ago.
They failed to repay the finance on my part ex resulting in me having to pay 2 more instalments for my old car plus the instalments on my new car. Still to this day waiting for my refund.
New car registration - kept getting numberplate wrong upon trying to register my new vehicle resulting in a 2 week delay, issue only spotted my me.
New car collection - kerbed alloy, car dirty.
Incorrect service plan added to vehicle, should have been 3 years, they added 2.
Black badges- never arrived, still waiting 3 months in.
Communication from this dealership is terrible. Have been emailing for the past 3 months and occasionally get the odd reply. No official apology. Customer service atrocious to say the least.
No gesture of goodwill or any compensation offered. Totally unacceptable from a dealership. Where is your customer service?? read more