Went in the Turkey Creek store based on their big 60% off sale. Found a Tempur-Pedic I liked and…read moreasked the price. Lady points to the full price tag on bed. Turns out, the only 60% off item per this lady is a mattress in their economy section. Obviously the piece of crap no-one wants. Pure bait and switch at it's finest. Get you in on their big sale, then sell you the full price items. I will be buying a new bed, just not at Mattress Firm.

Highly recommend coming to this location and looking for Ben Apple if you want to have the best…read moreexperience buying a new mattress. He is very knowledgeable, helpful, and professional when it comes to any questions about mattress's and pillows. We ended up buying a Tempur-Pedic and we love it!

I had a wonderful experience when shopping for furniture, Brandon was my salesperson…read more I needed to shop for my whole house so I was there all day, nearly the full Saturday. Brandon was patient; he gave me space to shop alone but would check on me often. Now the delivery experience was completely different. There were two men delivering, one was nice the other was rude, deliberately damaged several of my items and when I brought it to his attention he was flip. This individual was in his 50s at least so he was old enough to know better. I would definitely recommend the store and Brandon, but I'd be cautious on the delivery and installation of the products.

Bought chase lounge, cushion pulled apart. Warranty says they won't cover this. WILL NOT EVER BUY…read moreFROM KNOXVILLE WHOLESALE AGAIN! stay away

I purchased a Natural elements 12" king size mattress a year ago and have to say, disappointed and…read morewaste of savings. I was told to purchase the "Dream Guard" mattress protector to apply a 10 yr warranty to ma mattress for all stains, damage, dipping, etc... now I contact American Freight and dream guard and neither or provide warranty for that. So what did I purchase? A lie? I feel robbed because a mattress is more than $1000 and now that it's beyond uncomfortable to sleep on after one year, no one wants to take accountability for the bad mattress.

Bought a washer dryer and refrigerator. The washer sounded like a machine gun when we got it…read more Definitely was not tested in advance. Also didn't have any feet on it We couldn't return it because we bought it in the height of Covid and they only delivered to driveway and would not pick it back up. At the time I was working in another state and had to make a trip home just to set it up and could not come back to return it. We thought because we got the extended warranty it wouldn't be a problem. Well two years later and several service appointments we are still stuck with a washing machine that sounds like a small arms assault when it spins up. Last tech told us to try and sell it and buy new and not #maytag. So wouldn't suggest buying it unless you can test it and don't bother with the extended warranty. You will just get headaches and wasted time.

This is a cool furniture store then we had to take pictures in front of and really be a part of the…read moreenvironment I thought it was old school cool nice town Square type of place. So we definitely walked in looked at the furniture and had some really good things involved so I'm glad we got the opportunity to see this place

Super expensive and no follow ups for types of Canadel furniture we wanted to order through themread more

The store manager, Mitch Hayes, took a lot of time explaining why the mattress I eventually bought…read morewas the right one for me. I have serious back problems, and Mitch knew exactly what I needed. He's been with the company for 43 years (!!), so he really knows the business. I felt very confident that I'd made the right decision because of him.

I had a box springs made on Fri. I was told a FULL size is 55x75 and that is what I needed so I had…read moreone made picked up on fri. afternoon. I brought home and laid my foam mattress on top of it and marked it to cut my queen foam mattress to match size of box springs all went well until I put bed together and the box springs was too narrow it is 52 1/2 inches instead of 55 causing the rails to stick out 2 1/2 inches past the box springs 1 1/4 on each side causing a slop effect because the box springs was too small and I have already cut the mattress to match the box springs had to resort to cutting the queen size rails to make it close up so the box springs would fit better. If I had not cut and ruined my mattress thinking it was 55 as it was SUPPOSE to be I can assure you they would have remade the SOB to a true 55 inches as I was told so NO I DO NOT recommend them ever and nor will I ever go back! Have caused us a LOT of extra work!

We have purchased three or four beds from these people over the past year or two spent thousands of…read moredollars I wasn't gonna go back to him and I shouldn't have so I had a bed with a 10 year warranty on it. They're not taking care of that the salesman that I had Jimmy Welch made promises they set up delivery 2 nice men came out with the bed didn't install it they were told about a return a warranty. They said it would be warranty, but they couldn't take the bed with I can't put old beds with new beds never came and picked it up. Paid $200 extra for having the bed set up. Nobody set it up. Promises made never kept Keven can't even describe what he is Power hungry idiots I'd have to fire myself if I had them in my business and Mr. Roger I don't know where he is. He's like a ghost. He's not watching over his shop. I go into the Turkey Creek store and Jimmy Welch is sleeping on their beds with his dog in the middle of the afternoon I don't get it absolute worst do not and I mean do not buy a bed from this company at any of their stores go elsewhere go to Ashley go to Knoxville wholesale the best bed they have is a Tempur-pedic bed buy it from them, but don't buy it from the the bed store I'm done. I hope you are.

If a new mattress is in your future, I would like to recommend Wayne Adkins, Sales Manager at the…read moreBed Store in Powell, TN. He helped me with the purchase of a Kinesis latex mattress. First of all, he gave me a call when the mattress went on sale, and continued throughout the sale process, answering my questions with his expertise. He cares about his customers and if you have a problem, he treats it as if it's his own. I would also like to give a shout out to Dillard and Brad, the two young men who delivered the mattress. They were so nice and very careful with the delivery, making sure it was placed just as I wanted before they left. Mr. Cunningham should be pleased to have all three of these gentlemen representing his business. I love my Kinesis mattress! Ann W.

Micheal T- delivered my boxspring today and he is a very nice guy. I would recommend him and go…read morecheck Bed'r Mattress if they need something or at least he is willing to help. Thank you very much Micheal, appreciate your assistance and delivery of the item quickly.

After looking at two other mattress stores I found Mike at Bed'r Mattress and he helped me to…read morechoose exactly what we needed. His customer service is fantastic. After the bed was delivered, my husband found it too high on our existing frame, so Mike got someone to come and adjust the legs to the perfect height. My phone calls were returned promptly and Mike's willingness to help was over and above what I've found at other stores. Many places forget about you once they've made the sale, but not so at Bed'r Mattress. I highly recommend this store.

Great bunch of people. I have done business with them for years and have never been disappointed.read more

Have been very pleased with doing business here. We've purchased multiple items here and spent $$$$…read morewith no complaints. If issues did occur they were quickly taken care of. Always very helpful and friendly.