Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

My experience with Beebe Healthcare has been very positive! Being a transplant from out of state my…read morePCP is the best! Dr. Henry is thorough, caring, spends time with me, answers all my questions and makes sure I get to see the specialists I need to see ASAP! I was impressed with her from our first tele-health meeting. She really cares about her patients and I highly recommend her. The staff is also amazing and work together to get results for you.

2 days to get Xray results when the XRays are done in the same building. They told me I needed a…read morereferral, but could get it for another 2 days after that because the doctor was on vacation. Explained that I was still in a lot of pain- rude Kisha told me to go to the ER (they are only out for $$$, not care). This is just a business to them. DO NOT RECOMMEND if you want your health to be thought of by you care provider.

For 20 years West OC Injury and Illness has taken great care of me and my family. The staff is…read moreawesome, especially Cynthia Randolph and Dr. Crisanti!

no handwashing whastsoever by the initial me assistant. no gloves no anything and I had three…read moredifferent swabs in my mouth. I later told someone they just said that it is not something they have to do just something that they started doing after Covid. I was hoping for a phone call back again after they promised they would tell me what happened. I didn't exactly want someone to get in trouble. It's just that I wanted some sort of communication that that wouldn't happen again. I've waited about three weeks before I posted this. On a good note. I do always like the doctors and the second medical assistant was great. The first one was very nice, but I was just shocked. There was no handwashing no hand sanitizing no nothing and her hands were all in my mouth for swapping. I was honestly too shocked I think and sick to really even say anything at that time.

I really liked Dr. Albanese. I went in with extremely bad chest congestion. Dr. Albanese after…read morethoroughly understanding all of my symptoms and my co-morbidities she ordered a chest X-ray to determine if I had pneumonia. She provided me with prescriptions to help my symptoms. I highly recommend Dr. Albanese.

I had a appt today with Lindsey i went in for dizziness. She told me I did not have ear…read moreinfections. I was told to the emergency room for a cst scan bloodwork and ekg. And bloodwork. Just to find out everything wss fine. I had 2 bulging ear infections

The imaging center is very clean. The staff are all friendly and professional. I have never waited…read moremore than 15-20 minutes even when it is crowded. Keep up the good work.

Beebe no longer takes appointments for urgent care or lab work. Go in and sit sometimes for hours…read more Beebe continues to deteriorate healthcare services in slower lower Delaware.

I had to bring my daughter in during a vacation trip nearby because she wasn't feeling well. The…read moremedical staff were fantastic: they were sweet, patient, gentle, and very thorough. They also reliably followed-up with the result of tests done. The registration by phone was also simple enough. The one part that was fine but maybe not 100% was the initial reception. For one, not long before we got there, I called ahead and was told the wait time was at least 40 minutes. I get there 20 minutes later and the waiting room is completely empty, which is a good thing but I don't know why they made it seem like they were busy. I parked right in front at a designated spot and text the number on the sign. I completed the registration by phone. But when I went inside I got a cold reception. I said we were there for my daughter's appointment and then got softly reprimanded for having checked into the wrong Atracare location. Except I followed the instructions right on the sign at the designated parking space, so if that went to another location that's Atracare's doing. It's never ideal when you're walking in with a sick kiddo and getting a cold, scoldy reception. Fortunately things picked up from there. I'm not local to any Atracare but I would go back if I needed medical care in the area. I was really happy with the medical staff, the electronic registration procedures, the wait time, and the cleanliness of the clinical area.

Atracare in Ocean View, DE on Rt 26 1st visit with Lenai Austin DNP was very though, diagnostic,…read moreexplained everything and answered all our questions without hesitation. Lenai was extremely knowledgeable and sincerely cared about our wellbeing! The Type of Care given by Lenai and the staff was above and beyond our expectations! A1C test was given with immediate results New prescriptions were electronically sent to our provider We are excited to have found Lenai and Atracare in Ocean View Make an appointment if you are looking for a new PCP, you will be glad you did!