Atracare in Ocean View, DE on Rt 26 1st visit with Lenai Austin DNP was very though, diagnostic,…read moreexplained everything and answered all our questions without hesitation. Lenai was extremely knowledgeable and sincerely cared about our wellbeing! The Type of Care given by Lenai and the staff was above and beyond our expectations! A1C test was given with immediate results New prescriptions were electronically sent to our provider We are excited to have found Lenai and Atracare in Ocean View Make an appointment if you are looking for a new PCP, you will be glad you did!

I had to bring my daughter in during a vacation trip nearby because she wasn't feeling well. The…read moremedical staff were fantastic: they were sweet, patient, gentle, and very thorough. They also reliably followed-up with the result of tests done. The registration by phone was also simple enough. The one part that was fine but maybe not 100% was the initial reception. For one, not long before we got there, I called ahead and was told the wait time was at least 40 minutes. I get there 20 minutes later and the waiting room is completely empty, which is a good thing but I don't know why they made it seem like they were busy. I parked right in front at a designated spot and text the number on the sign. I completed the registration by phone. But when I went inside I got a cold reception. I said we were there for my daughter's appointment and then got softly reprimanded for having checked into the wrong Atracare location. Except I followed the instructions right on the sign at the designated parking space, so if that went to another location that's Atracare's doing. It's never ideal when you're walking in with a sick kiddo and getting a cold, scoldy reception. Fortunately things picked up from there. I'm not local to any Atracare but I would go back if I needed medical care in the area. I was really happy with the medical staff, the electronic registration procedures, the wait time, and the cleanliness of the clinical area.

Thanks to Dr Castner, we are able to enjoy the rest of our vacation. She was highly recommended and…read morewe can see why. She came right over and diagnosed my son. Very down to earth and extremely knowledgeable. Thanks so much!

We were on vacation when our son had pain in his ear. I called after dinner and she answered and…read moresaid she could come to our place in twenty minutes. She asked a few questions and told us what it was most likely to be, then checked it out. She was thorough and good with our son. Sure enough, she was right, and with a prescription, this was a quick and easy housecall. She accepted a credit card through Square, but would have also accepted a check. She said she was only here in Bethany Beach during summer months, so we lucked out there. If we lived closer to her office in NW DC, we would consider her for a family doctor. It was so nice to deal with a down to earth doctor who was not rushed and had great people skills. As promised, she sent an invoice about a week later so that I could file for health insurance reimbursement.