This is my go to place when things go wrong they get you in and they get you out. They listen to…read morewhat you say. I would recommend it to everyone.

Emergency Department and remained hospitalized for two days. This was his second admission within…read morethe past year, and my 87-year-old mother has also been hospitalized at Beebe during that time. All three experiences raised serious concerns about the care of elderly patients. My father's most recent hospitalization, however, was catastrophic. My concerns involve both the ED and his subsequent hospitalization. My father was seriously ill and medically complex, yet his care lacked the careful assessment, coordination, communication, and planning his condition required. My father has an extreme hearing deficit, and his overall condition further impaired his ability to communicate effectively, provide a reliable history, understand complex medical information, and meaningfully participate in decisions about his care. I am his Medical Power of Attorney and an experienced Nurse Practitioner. More importantly, my father explicitly told his providers to speak with me about his treatment. Despite this, I was rarely consulted about his condition, history, treatment decisions, or overall plan of care. The problems began in the ED. The physician appeared dismissive and made little effort to clarify my father's actual complaint or listen to my concerns. My father described difficulty catching his breath associated with "burping," which the physician characterized as shortness of breath and "indigestion." He had stable vital signs, an oxygen saturation of 98%, and no labored breathing. Given his cirrhosis, severe ascites, and history, I was concerned that his symptoms could reflect esophageal or upper gastrointestinal bleeding. I attempted to communicate these concerns, but they did not receive appropriate consideration. There was a lack of coordination throughout his hospitalization. It was unclear who, if anyone, was directing his care, whether providers were communicating with one another, or what the treatment plan was. For a seriously ill, medically complex 89-year-old patient, there was remarkably little coordinated, team-based planning or management. Equally troubling was the near absence of communication with family. There was no effective process to ensure that my father's designated spokesperson and MPOA was involved in his care--even after he explicitly instructed his providers to communicate with me. Severe hearing impairment is not an incidental issue in a hospitalized elderly patient. It directly affects the patient's ability to provide an accurate history, understand information, and participate meaningfully in treatment decisions. His communication limitations should have resulted in greater attention to family involvement and coordinated decision-making. After three hospitalizations involving my elderly parents, I am deeply concerned about the care Beebe provides to vulnerable elderly patients. In our experience, communication among providers has been poor, communication with family has been minimal, responsibility for the overall plan has often been unclear, and important information from family has not been adequately incorporated into care. My father deserved a careful, coordinated evaluation that accounted for his serious medical conditions, age, communication limitations, and the information available from the person he specifically designated to speak with his providers. That did not happen. These were not minor communication or customer-service problems. They were serious deficiencies in the assessment, coordination, communication, and management of a vulnerable, seriously ill elderly patient. In my father's case, the outcome was catastrophic.

I love this walk in clinic. I've only had to come twice but I wish they were my primary care…read moredoctors! The man at the front desk this morning was so freakin' sweet!! He's so polite and you can tell he really cares about his job. The care providers are wonderful too!! I will always come here in a pinch/for my medical needs when I can't see my primary care. They are so hospitable and nice. The office is very clean, and their check in is quick. Very covid safe and all around a great experience! Thank you for all of your hard work!

Used to go here often. Unfortunately, last few times I have been treated poorly. Receptionist at…read morefront are always rude and snappy. Also, they act like because you don't have insurance you can't afford to be seen. The doctors are just as rude. When I told the doctor what was wrong she was barely paying attention to me. It's like they just want you in and out and don't care about you at all. I told the doctor that antibiotics do give me yeast infections and I can't take anything over the counter because all the creams I am allergic to and was refused a prescription for it because I didn't have one at the time. Please do not go to them. There is a new Beebe walk in about 10 minutes away and will take way better care of you when you are sick. This place needs to be shut down.

The imaging center is very clean. The staff are all friendly and professional. I have never waited…read moremore than 15-20 minutes even when it is crowded. Keep up the good work.

Beebe no longer takes appointments for urgent care or lab work. Go in and sit sometimes for hours…read more Beebe continues to deteriorate healthcare services in slower lower Delaware.

The lady at the reception desk was super impolite and unhelpful when asking for directions!read more

Good morning, I have been a patient at Tunnell for several years. It was nice to see that at the…read morebuilding next door to Tunnell, I could receive an mri and a mammogram. The problems occurred with the people at the registration desks. They were not polite or helpful either time that I went. The first time was this past Monday when I went for an mri. The information I thought I needed was in my purse but when I first entered the building, I was told I didn't need it. The registration clerk said I couldn't go forward with the mri because I didn't have the right information. She was snarky and impolite and finally someone else came over and said that what I had thought I didn't need, I needed to enroll for the mri. I want to be clear, the mri technicians were wonderful and kind. I have had the experience many times of an mri, so I know it is never easy or fun. The following day I was scheduled to have a mammo, and again the woman at the registration desk was not helpful and seemed to have a bad attitude. The problem this time was that the original script was from an oncologist I was no longer seeing. The registration clerk was not helpful in trying to get the new doctor at Tunnell to write a new script and send it to the registration desk so I could get the mammo. She was so rude that I simply got up, took what papers I had, and walked out. The training for registrations clerks should be critical in making them understand that people who are coming for tests, treatments, etc. usually have a medical condition and paramount to everything else, kindness, courteousness, and helpfulness is most important. I apologize for having lost it both days. It's not in my nature to be rude but I simply can't understand what is going on at Beebe. I am high risk for a second breast cancer but I really am unsure how to proceed. Vicki Lant 12/9/21

I really liked Dr. Albanese. I went in with extremely bad chest congestion. Dr. Albanese after…read morethoroughly understanding all of my symptoms and my co-morbidities she ordered a chest X-ray to determine if I had pneumonia. She provided me with prescriptions to help my symptoms. I highly recommend Dr. Albanese.

I had a appt today with Lindsey i went in for dizziness. She told me I did not have ear…read moreinfections. I was told to the emergency room for a cst scan bloodwork and ekg. And bloodwork. Just to find out everything wss fine. I had 2 bulging ear infections

Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

I had a very disappointing and stressful experience with this office, primarily due to the…read morefront-desk administrative staff. I was initially told I would not be able to see my previous provider, even though I had received confirmation by text from the office. When I came in to sign the required release of information forms, the staff member I spoke with was dismissive and rude, even though she already knew I would be out of state for a week. Only after I showed her the message from the office did she go back and confirm with the provider, who agreed to see me after all. Later, when I arrived for my appointment at the new office on Coastal Highway, the same staff member was there. I arrived five minutes late after driving in from out of state, which the office policy allows to be waived once. I completed all paperwork, but she never checked me in. As a result, the provider came out and took another patient instead of me, even though my appointment was scheduled first. This was extremely frustrating and anxiety-provoking -- especially for someone seeking behavioral health care. The dismissive attitude and lack of basic administrative care made the entire experience feel chaotic and unsafe. I left feeling unsettled rather than supported. I strongly believe this office would benefit from trauma-informed customer service training, especially when working with mental health patients. Front-desk staff play a critical role in patient experience, and this one interaction made me decide not to return.

Quality of care and time management is excellent. Glad I was able to get the help I needed.read more

My wife needed help here and he did an amazing job, we were staying at our house in rehoboth, and…read morehis whole team went above and beyond even with my 2 year old running around

The care isn't bad. The billing issues are not good at all. I'm a Veteran and they keep billing me…read more It took a few calls for a rep to finally tell me they needed an authorization #. Why not tell me that months ago. Now I've gone to collections. They know not to bill 100% veterans.

We are in Rehobeth for vacation but had to find an urgent care for possible strep. I read the…read morenegative reviews but it was the closest urgent care so I risked it. We had the most positive experience every step of the way. Front desk was very nice, Gregg who checked vitals and Colleen the NP were both was fantastic. Colleen talked with us about options, took her time and made the whole process easy. My children even commented how great the place was without knowing about the negative reviews. For an urgent care it was a wonderful experience.