I absolutely love working here. Can't imagine being anywhere else. Helping these kids has been…read moreamazing.

My daughter has been coming to Learning Arts for almost a year and it has truly been a blessing…read more The staff is understanding and always there to help their clients. They communicate well and schedule parent trainings and things you would like to work on at home. Truly recommend and thankful for them.

My experience with this organization has been extremely disappointing and, in my opinion, reflects…read morea system that prioritizes billing over meaningful support for families. I was ordered by the court to participate in co-parenting counseling through COPE, which effectively left me with no practical alternative provider. Prior to beginning services, I was informed by Megan that the cost would be approximately $45 per session. I was later surprised to discover that I was being charged approximately $160 per session instead. When I raised this concern, Megan Van Carpels advised me that she would investigate the discrepancy and recommended that I request reimbursement. Despite multiple communications, I never received a follow-up or resolution. I was ultimately directed to contact Headway on my own, leaving me to navigate the issue without any meaningful assistance from the organization. I was equally disappointed with the quality of the counseling services provided. My sessions with Isabel often lacked structure, guidance, and actionable feedback. Rather than facilitating productive communication, identifying areas for improvement, or helping develop effective co-parenting strategies, many sessions consisted primarily of passive observation. As a result, I found myself questioning the value being provided relative to the substantial fees being charged. For a service that is frequently court-ordered and intended to support families during challenging circumstances, I expected greater transparency, accountability, professionalism, and therapeutic value. Instead, I was left frustrated by the billing practices, lack of follow-through, and overall quality of the services received. Based on my experience, I cannot recommend this organization.

I don't have enough bad words to say about this company. After finishing and completing the…read moremandatory six week group course on zoom, where the teacher was constantly being interrupted by her kids that she was babysitting, we got put on a waiting list for over eight months to see an individual counselor. When we finally did get our individual therapist, it's someone who doesn't even have their license, but just a trainee. She was so miserable to talk to, she had the worst attitude, and I wonder why she's even working in therapy? This company sucks, I pray to God I never have to go through them again, and I would give them zero stars if I could. They do not actually care about making situations better, they care about court ordered therapy so that they can get their check. That's all I have to say about this joke of a company.

I cannot say enough about FirstSteps for kids inc in Walnut Creek. They literally changed our…read morelives with our angel. Our son needed help learning, and from day one my wife & I were greeted(By Katie & Sam) with a smile and supported by them(entire Team) in such a way that I tear up sometimes just thinking about it. I feel so fortunate and lucky that we have had the honor of benefiting from their services, it really is a blessing. Everything about this team is extraordinary; they are courteous, they are well organized, informative, knowledgeable, courteous, genuine, professional and caring. Our son has learned so much working with the Team (Amanda, Ashleigh, Estefani, Sam, Samantha, Katie, Jaime, Courtney, Ariana, Solemon, Lisa, Diane, jennifer and Alyssa, from my wife and I, THANK YOU!!!

(Part 2 continuation)…read more Once again I had expressed my concerns with our new BCBA, Amber and she suggested we all meet for a meeting in person (Clinical Regional Director, Wai-Ling would be virtual since she is in Alhambra) BCBA, Amber and Program Manager, Ariana and myself to address my concerns and she would get back to me with a date and time. It turns out it would have to be virtual. We had the meeting and right away the Regional Clinical Director stated "we will not be going to be reviewing details of prior concerns" but she wants to review an agreement they drafted. They should have had in included along with all the other forms when we first became clients. Basically it was an agreement that was probably made up right before the meeting and whatever was not on the original agreement that I had signed in the beginning, they just added it to this made up one. Basically they went behind my back and thought I was going to sign a made up agreement. Their service agreement says one thing and they do another thing. Then the Program Manager, Ariana calls one of our RBT's to tell her that we will no longer be a client just so she doesn't come to our home blind sided. I'm surprised they were able to communicate that. First of all she shouldn't be discussing anything about us since they take everything so secretly. Then our BCBA, Amber sends a message to all our RBT's not to be discussing and scheduling or instructor questions with me (once again behind my back). I can say whatever I want at my house. If they have that rule for their RBT's in the center, that's fine but do not tell me what I can or can't say or do at my own house. I reached out for help and support but all I received was stress. Every night I would go to sleep (especially Sunday) and have so much anxiety just thinking what's going to go wrong the next morning. I regret our former ABA therapy recommending clients there. It's difficult enough having to see your child go through ABA and they just made things worse. It's sad how the RBT's get attached to their kiddos and they don't even notify the RBT's when their last day is with their kiddos. They have no heart and don't care for the kiddos and should not be running a business. The RBT's are just a number who have no say and are treated like slaves wasting their time driving from place to place since there are so many mistakes made by the scheduler and the company only cares about making money. Seems like the parents they have as clients are just treating it like a babysitting service. Last but not least, our BCBA, Amber emailed me (the night before) talking about our RBT, Caitlin's last day will be Friday (the next day) knowing that this was approved a month ago. Talk about last minute and no communication. Caitlin (RBT) had thought all her families were notified with enough notice, but not with her kiddos she was assigned with (Amber) BCBA. Caitlin (the original director) needs to come back ASAP or else they are going to bring that company DOWN! FIRSTSTEPS needs to take the first step and GET IT TOGETHER.

My daughter has been coming to Chang and associates for a year now and I am extremely happy with…read morethe services they provide for her. When my daughter first started she was barely maybe speaking 30 words now she is able to speak to us in sentence and tell us her wants and needs. Everyone there is very friendly and easy to talk to. I would highly recommend them for any ABA or social skill therapy.

I joined AFS as a foster parent and was initially given 3 children who were a part of a family of 9…read morekids. Shortly after we were asked to take a fourth child. A few months later the parents of the 9 gave birth to a tenth child and we were asked to take him at 8 days old. My wife and I had the kids for 22 months. When the initial 3 arrived, the 2 elder ones were 11 and 9 years old while the third was 7. That 7 year old could sing the alphabet song but could no recognize A from B. When he left my home 22 months later he was reading at a Fourth Grade level. During our time one of the kids therapists (Katera) told us that she'd been in this field for 25 years and my wife and I were easily the best foster parents she'd ever worked with. Not only were we involved in every aspect of their lives which included participating in school activities. We were fierce advocates for their education and wellbeing. Bearing in mind that this was a family of 10 and we lived close to Discovery Kingdom I bought at my expense season tickets for all eligible children to that they could attend the park as a family. That meant the other foster parents dropping them off at the park and we took responsibility for the entire group. It was urging Tim's like these that we could see the love these children had for each other. My wife and I discussed it at length and decided we wanted to adopt the 7 youngest children as the older 3 were above the age of 12 and chose not to be adopted. At this point within the Child Protection Services the case was transferred from Foster Care to Adoption Care. Our home was visited maybe on 3 occasions by a Ms.Shipe who turned out to the a**hole of all a**holes. After her third visit she contacted AFS and asked them remove the children immediately from my home. I assume that the agency knowing that the children were at my home for 22 months without any problems waited for about 5 days before taking action then removing them on the sixth day. I tried to prevent this by asking AFS the reason for this, as was told they were removed because Shipe said "she knows there is a problem in that house but she just doesn't know what". Made a follow up attempt to meet with the VP of AFS with no results. Given the emotional investment we had in the kids being our family both my wife and I went into a state of depression and crazy thing is after 1 1/2 years AFS had the verbosity to call and ask us to take 3 more kids. They found no problems with our care for these children but did not defend us from Shipe leading me to believe they are in business not to help children but to make money. It remains to be seen if this is just the way THE SYSTEM WORKS or whether this was just a case that slipped through the cracks. I have sat on this for almost 5 years but it has always bothered me and I feel I need to get it off my chest.

Would not recommend working with this agency if you are a working parent. My partner and I filled…read moreout a form inquiring about the fost-adopt program and registered for orientation. Almost immediately we got a call from a woman named Lisa. Her first question was "so who is quitting their job to take care of the child?" I explained that we had good parental leave at our jobs (almost a year), and then we'd look into licensed childcare providers. She responded "foster kids can't go to daycare, because their brains are damaged! Anyway, NO child should be put in day care, even bio kids." Yikes! Definitely trauma affects brain development, but calling all foster kids "brain damaged" is misleading and creates stigma. I was also surprised about the daycare-for-bio-kids comments. That kind of shaming is bad for all families (bio, foster, and adoptive) - makes you wonder how they treat the parents trying to reunify! This woman also asked "why haven't you already arranged parental leave from your jobs?" It seems bizarre to expect that prospective foster parents have parental leave arranged before attending an info session. Most foster parents we know start talking to their workplace about leave as they complete training and can accept placements. The experience put us off applying to be foster parents for a while. We eventually did identify another agency that seemed a little more professional.

I had four appointments with Karyn Anderson. She no showed to two of them, and nearly no showed to…read moreanother one, which I had to call her and remind her that she had scheduled with me. She complained about having to see me at the time I called her, even though she had scheduled the appointment with me. If you're keeping score, that means she was able to keep 25% of the appointments she booked with me over the course of a single month. I should mention that I took a half-day off work for each of these appointments (the issues I deal with are such that I will get extremely emotional if I talk about them, it's really embarrassing to be around other people when it happens), so in addition to wasting my time and energy, Karyn also wasted my PTO, and thus money. After the last appointment I informed Karyn that I was going to be unable to make the next two weeks of appointments because I was going on a vacation to Alaska, so no internet service. She decides to take this moment to lecture me about how these appointments are in high demand and that I shouldn't expect her to hold a time slot for me. Now if you're thinking, "wait a minute, where does this person get off lecturing someone else about their attendance when they can't be professional enough to keep an appointment they make", we're on the same page. I can't be sure of this and at the time I thought I was being paranoid, but given her subsequent behavior I just don't know; I swear that she was washing dishes while on the phone with me during my intake appointment. I can't be sure because when she did actually show up to the appointments, she couldn't get her video chat to work. To cap it off, when I was in Alaska, she calls me and asks me if I'm planning on making my appointment. After all that she STILL couldn't keep her schedule straight. I told her then that I would be looking for a new provider. Absurdly unprofessional behavior. I don't remember her name, but there was an admin person I interacted with when Karyn no showed and she was very polite and helpful for whatever that's worth.

I had a great experience in virtual sessions with Joelle Stallsmith over the last 14 months or so…read more She listened to the things I wanted to work on, helped me focus my efforts and make quick progress. My work life has improved, my marriage has improved, I finally know how to set healthy boundaries and I have more confidence that I have ever had in my life! She was careful to explain how she works through trauma with a client so I'd know what to expect. She gave me assignments or ideas of things to work on that were practical, not overwhelming and pointed out the progress, which encouraged me to continue the journey. I went from weekly sessions to every other week, and now I'm able to call her if I need "booster" sessions. While I'm so happy with my where I am, I'll miss having her weekly encouragement. Thank you so much!

I would like to share my highest praise for Rich, our account executive rep with Care In Touch Home…read moreHealth. Rich is someone I can always rely on, especially when managing difficult or high acuity patient situations. I have complete confidence that when I refer patients to him, they will be seen promptly and receive excellent care after being discharged home. Many of my patient cases involve challenging requests, including same-day or even 24-hour start of care needs. Rich consistently rises to the occasion and has never disappointed or failed to get the job done. He is my go-to representative because of his reliability, responsiveness, and commitment to ensuring smooth transitions of care. Beyond logistics, Rich makes a meaningful impact through his in-person bedside visits. My patients and their families are always pleased after meeting with him, as he takes the time to explain services, answer questions, and help them feel comfortable and confident about discharging home. His approach greatly eases anxiety and helps make the transition as seamless as possible. Care In Touch Home Health truly stands behind its mission of patient care and quality, and Rich is the perfect representative of those values. We sincerely appreciate you, Rich, and the exceptional work you do.

Care In Touch Home Health has been an excellent partner in caring for our shared patients. As a…read moreNurse Practitioner, I place a high value on timely communication, reliability, and patient-centered follow-through--and this team consistently delivers. A special thank you to Rich Alcibar, Account Executive, who has been incredibly dependable and responsive. Communication is always clear and timely, and coordination feels seamless, which makes a real difference in ensuring continuity of care. As a provider who deeply cares about my patients, it means a lot to work with an agency I can genuinely trust. I'm very thankful for the outstanding service Care In Touch provides and highly recommend them to other providers and families looking for high-quality home health support.

Soooo I was a student for them a in school program were it's a bunch of young people who are…read moreinterns and we called them counselor an it was like 4 in our classrooms and when I tell you they made my life for 4 years straight a living hell I'm not even being dramatic about it they always say they support when in fact they just nosy and wont do anything and I had a therapist who I told was homeless and she didn't do nothing about it she didnt even help me get into a shelter and they gave her information that the office gave her didn't even mind telling me the counselors just judge you and hate everything you do when you just sit down and do your work and they also get there pay check by writing about you and send it to medical also my therapist would gossip about my issues to the teachers and counselors and try to gang up on me with the 21 on year old counselor who wreak of weed and only pick favorites

These services are a scam. Since Seneca has been in my home things are worse than before. The…read moreamount of time these people take vacations blows my mind. I believe part of the reason these services are the way they are is because the connects are in between lapse and "time off".. having parent support services didn't happen for me. Never a stable person. My husband and I got no help. If you want an effective team to help meet the family and child I would look elsewhere.