BEWARE OF JAC BUILDERS ROOFING After Hurricane Milton, I…read morehired JAC Builders Roofing to replace my roof. They quoted me $28,700, and completed the job in February 2025. From the ground, everything looked fine... until I had to climb up in July to clean out the gutters near my pool cage. That's when I discovered something shocking: They only did part of my roof. The section over the pool lanai -- which is fully attached to the house -- was completely untouched. Even worse, my old roof is tan and the new roof is black, making it painfully obvious once you're up there. How do you "replace a roof" and leave part of it off -- without telling the homeowner? ________________________________________ More Issues I Found: * While installing the new drip edge, they cut slits down the backside of the gutters, almost to the bottom of my gutters in 4 different places. * In one section, they nailed the gutter through the drip edge 3 times -- leaving two exposed holes. * Their "solution"? Someone came out and smeared caulk in the slits. That's it. The Response (Or Lack of One): I contacted Chris, the person who gave me the estimate. He tried blaming the insurance company. But let's be clear: JAC gave me the estimate (Nowhere mentioning flat section was excluded). My insurance paid the estimate -- in full. In fact, they paid $37,240, including $8,540 for two tarps that I never got to keep and my deductible. When I sent a detailed letter directly to the owner, Joshua Colon, I received no response at all. My Take: As a homeowner with no background in roofing, when I'm quoted for a full roof replacement, I expect the whole roof -- not just the parts they feel like doing. To say I'm disappointed is an understatement. To say I feel misled is more accurate. Final Word: In my opinion, JAC Builders Roofing is dishonest, unprofessional, and lacks accountability. I urge fellow homeowners to think twice -- or better yet, run -- before trusting this company with your home. Don't let what happened to me happen to you.

Top notch company, thank you Phil and crew. Large crew very professional new 6,444 square ft roof…read moredone in under 3 days. Cleanest crew i have ever seen. Thank you all Jay

Lets start with the very minimal good: The sales rep. Tyler was great he's got the most smarts, and…read morecustomer service out of everyone in the office combined. He was very apologetic for the manner in which the office staff heckled me without the roof inspection for their check. I did not go through a roofers claim and had already paid them a deposit via check without incident this is my first home, and everything what disorganized, not explained clearly, and when things were it was usually by people who clearly arent thrilled by their jobs (as if they are the ones paying for the roof). The roofers completed the job in a day. Despite tornado watch and rain conditions, chimney was successfully completely in a day. The director of operations Samantha K. And her subordinate Jenna, and their attitudes, were absolutely horrendous to deal with-- arrogant, bad tone, and aggressive. Now I see what the previous clients meant by their unprofessionalism, entitlement, and callous demeanor as a result, I wouldn't recommend this company to a dog flea, and would encourage others to not only get quotes from other companies, but to read all of the numerous negative reviews they have received across multiple platforms. Their site manager Jacob, was nice but lost in the sauce. After letting Samantha know Jacob had never sent the photos or reached out she insinuated I might have had his number blocked which was totally false since I have an open line of communication not only for the roofing team but also for other contractos (unrelated) doing upgrades on my home, she covered for the poor behaviors of both parties, and Jenna's terrible disposition, until she finally ran out of excuses, relented, and gave a real pathetic apology. moment she answered the phone. Her tone was dismissive, impatient, and honestly made it seem like customers were an inconvenience. All in all If this is how they treat PAYING customers I can only imagine how problems are handled after payment is made. Customer service reflects the company as a whole, and this interaction with these two women was enough for me to take my business elsewhere and ensure than any of my friends, family members, colleagues, strangers and literally anyone knows I would not recommend dealing with a company that allows this level of disrespect toward customers.

Greentek from the initial appointment to the day of the build was nothing but a joy to work with…read more Evan Jones was my consultant and answered every single question I could have thought of as well. We went through insurance and Evan helped me through the entire process and I believe was able to get my roof completely funded when State Farm tried to give me the run around. I recommend them to all my friends now and will definitely be reaching out to them for my beach house reroof when the time comes. Thank you Evan and thank you Greentek!

There guarantees and warranty are a joke. Honestly. Our roof leaked within 3 months after install…read more They came back and patched. Later after another leak, they came back with a spray and put loose gravel on top. Really ? I do not recommend this company !

Your roofing crew literally just completed the 3rd roof Buddy's roofing has done for us it's the…read more2nd on this home after a lot of years. Our home presented some issues off the rip, we have a Koi pond covered by a pergola and to them it was just another day in paradise. We had no idea how they were going to roof around the pergola but they got er done. The crew cleaned up everything left no mess. The crew was AMAZING. Another amazing job and if we are here long enough to need another Buddy's will be our go to!

Bill Sheild's roofing company was repairing my next-door neighbors roof. They happened to see that…read moresome of our shingles were off from a storm that came through a couple of months ago. The gentleman came over and told my brother that he would put them back on for us at no charge! I don't know about anyone else, but that blew me away as I think it's very rare that a company would do something like that! I can tell you that when we do need our roof replaced I will be calling them to do it! What a great way to do and get business!

The first thing this company does is relieve you from the stress and anxiety of being scammed. They…read moreare THE most professional company from top to bottom. They do whatever you need, within your budget if possible, and they do it WELL. THANK YOU!!!

Beware! This is NOT the Jerry's Roofing of the past. The business was sold. Now, things are not as…read morethey were. I was given a price and then the price changed once my roofs were ripped off. And the best part, they could not (would not) give me any idea what the end total would be. I was told, "this is the roofing business". Wrong. Not how Jerry did it for the 23 years I knew him. Ended up being over $14000 over the given amount. Was told the new owner would "make it right". That was before he cancelled three meetings with me the morning of each scheduled meeting. Shady to say the least. Sad because I used Jerry's for 6 different roofs for my business. No longer.

Terrible Service. This company was unable to provide the…read moreservice promised. It started it off well with an estimate in November. Job was scheduled about 6 weeks out. It went downhill from there. Scheduled day of project start on roof repairs, no show. 2 days later they reached out with an excuse. I allowed a reschedule. Again a no show. Calls to speak with Project manager were unreturned. Waste of time and unprofessional.

It's true we know the owners of the company, but still the work we had done last fall after the…read morehurricanes and more recently was done in very short order and the pricing was just below our own estimate. We've given them kudos on all of the social groups we belong to, and now on here.

Great service. On time & all questions answered promtly & competitive pricing. No surprises after…read morethe contract was signed. Highly recommend these guys.

My roof has leaked non stop ever since we hired backbone to replace it. Just had to pay another…read morecompany to fix backbones mistakes. Nathan is a terrible businessman. His warranty is useless.

Backbone Roofing was hired to install new roofing on 4 roofs at Sydney First Church of God. The…read moreproject went exactly as planned and the workmanship is of the highest quality. When the crews began work they were organized and focused on getting the work completed as fast as possible, in accord with all Standards of Code and Warranty. Even the necessary repairs to the sub roofing and adjacent surfaces were handled professionally and within value. We are most appreciative to the Backbone. Roofing Team and feel confident that our new roof will last for many years to come. We would highly recommend Backbone Roofing to anyone, residential or commercial.

I filed small claims suit today. Court date is set for Nov 1st. Shoddy workmanship ruined my wall…read morearea and ceiling. They refuse to take resposibility. I will not give up on this because I am in the right. They are so foolish not to back up their work. It would have been a minor repair for them.

Very happy with this company. The work was great and it was done in a timely manner. They were…read moreeasy to schedule with and easy to communicate with.