I would give zero stars if I could. Horrible service. Hired contractors who did below sub par work…read morethat had to be completely redone. Could never get the invoice right time after time. Rude, incompetent, horrible communication. Never ever use this franchise. Cannot express how unprofessional they are. They lie about everything. The end result is worthless.

What an absolute shit show. Ernie from Serv Pro put a dehumidifier in my house that was not purged…read morefrom the last job and smelled like a sewer. After it was plugged in for a minute I dropped to my knees and had to go to the ER. They said the machine was cleaned before each use but I removed the filter and it was filthy and smelled awful. They are denying my ask for my emergency room deductible be paid. Do not use this company. They made a bad situation. 100x worse.

I highly recommend Serv pro for your unfortunate water damage / problems to your home!…read moreJason and Zim were on the job right away. I was greeted with care and was provided World Class Service hands down. Jason walked my husband and I thoroughly through every single process of the way... both Jason and Zim were very knowledgeable and professional. I would highly recommend this company to anyone in need.

Beware!! Our beautiful home had some water damage due to a…read moresump pump failure, but servpro, hired by Chubb, is who demolished the house. They ripped out 30 year old Saltillo tile and mesquite door frames. All custom closets were unnecessarily ripped out. They made the house uninhabitable for 6 months. They did not consider quality or replacement costs for anything. No wonder insurance costs are outrageous. I would not let them near my house!!!

Where can I start? For sure I would give 0 star but unfortunately the lowest I could choose was 1…read morestar. My house in Surprise, AZ is my secondary home. In February, 2026 when I arrived there I found it was flooded and caused major damages. I called Travelers who is my home insurance carrier to report what happened and was told they hired Servpro which is a Fire and Damage company in Buckeye to asses the damages and do the demolition. I got the report of the plan from Servpro of what they intended to do and was irritated when they demolished more than they needed because I could see that there were some areas which they could have left as is. I believe it is because by doing that, they had more work to do and therefore more income for the company. I used to own a construction business in WA and I also am certified carpenter so I know a lot about home renovations. Since Servpro did the demolition so I opted to let them do the renovation, which on a hindsight I should not have. Their Construction Manager named Kelcy at first did not give me the details or itemize the work on how much the charge was of each phase of the job but instead she just sent me an email of the total charge of renovation until I asked her and went to her office personally to get the copy so I could see the details of what she charged my insurance. I was surprised to see how they jacked up the prices for the materials. It's absurd! I went to Lowes and see those materials they charged my insurance and how much they actually cost at Lowes. I also found out later on that they took some of the unused materials with them back instead of leaving them at my house since my insurance already paid for them; presumably to use for other house renovations. Looking at the carpentry work on the itemized list she finally provided, I told her I would do some of the work myself and so they could pay the portion of the job I did with the insurance money that they already received; but there was a particular job that I did which she refused to acknowledge and stated that her workers did that. She was adamant about that even though I provided the proof on the email to her that I myself was the one who performed that particular job, not her workers. After going back and forth, she finally acknowledged that I was right. That's the reason why I did not send the remaining balance right away when they asked. Servpro took their sweet time to finish the work at my house. They were not there everyday but demanded to get the remaining balance from my insurance ASAP and even threatened to impose late payment fee if I did not comply. One other thing, she charged my insurance company the cost of the price for OBS plywood that I found out was never installed since my floor did not need that plywood. I did give my approval after the job was done just to close the deal even though in my opinion which I also stated to them that they did a subpar job. Looking back, I wish I could hire another company to renovate my house to spare the headaches.

This company was on the list proved by our insurance company. First…read more quote provided for drying, water mitigation.. (We thought the whole process was on this quote) not explained well. So first group came did a good job removing wet walls, ceiling, cupboards. (removing way more than necessary in our opinion). Some damage done removing this.*note later. Insurance company received the quote and sent back to Mitigation. Agreed to do the work as laid out in the insurance quote. When this was finished we asked when next process would be done, was advised Reconstruction person would be out to quote job and start date. More delays waiting. That completed quote sent to Insurance company, more delays getting approvals.. There was terrible communication for this process and waiting for them to get started. We had a deadline for completion which they confirmed It would be done. Needless to say that didn't happen. Feel free to use them for drying and water mitigation. Krister and his crew were good at that. Krisher shows you the damage, walks you through the house, gives solid suggestions. Took care of us there. (Communication was spotty as to the process of drying the house....but it got done.). But for restoration....while inconvenient, I'd highly suggest someone else. The first consultant Kylie passes our job to Kelsi. (Which turned out to be a lot of the problems, as Kelsi started then left for personal reasons) So at height of project it went back to Kylie. This was the week they promised it would be done, it turned into a nightmare instead. They had people coming and going or sitting waiting to know what they were supposed to be doing. with our time frame and the lack of contractor bookings there was no way this project was going to get done. The consultant was not organized nor aware of project needs. The project didn't get done, but was told "I understand this is not the outcome you would like but unfortunately we are at a standstill and the home is livable". This project was now on hold till we came back in September for the finishing of project. Servpro set up a date to complete project, two workers came to fix, garage light that had been broken, and a pipe moulding to be secured and install two lights. It had been suggested a walk through but that didn't happen as there was damage to the floor pictures were sent, emails back and forth and us proving they did it. Finally they offered money instead of repairing And we agreed to be finally done and no walk through. The whole project was extremely stressful. We gave up.......signed the completion document. It just seemed like a never ending loop. So again, if you're ever in need of water mitigation in the Buckeye area, then yeah I'd recommend Servpro. But from a restoration perspective....I can't recommend them at all. Get an actual General Contractor....don't have this happen to you.

Thank you, Roy, for dispatching your team, Hector and Jose, to repair the water damage at my…read moreresidence. They arrived on time and demonstrated a high level of efficiency, thoroughness, laser focus, and professionalism. After completing the work, the damaged area looked as if the incident never happened. The quality of their work was outstanding. I also want to give kudos to Jenifer and Kelsey for making my insurance claim process seamless. HOOAH!! James Wilson

I dealt with Kallan Creager the cor owner​ Wesmor he requested a very large deposit over $3,000. He…read moretook my money, never did the work and then threatened me and told me he was going to keep my money and not do the work. I would stay clear of this company. They are thieves and if you want to get ripped off use them

After a supply line flooded my house I called ServPro and within 5 minutes they were at my door…read morecoming to the rescue! Zimmer and his crew are wonderful and went above and beyond to make sure my house was safe and dry! They came daily to check everything and to check on me. I highly recommend this ServPro,!

We bought a dishwasher a few months ago & one day found water leaking below. The contractor who put…read morethe dishwasher in came out , removed the dishwasher & found water sitting underneath. It was recommended that we have a remediation contractor come out to see if there was any water damage & mold. After researching companies we decided on ServPro. Jason came out & inspected the island , cut a piece of drywall and confirmed water had seeped into the island. Remediation needed to start right away. After a lot of back & forth with the insurance company we decided to move forward with remediation along with upgrading our kitchen. Jason , Zymer , Ray & team did an AMAZING job! These guys always kept us informed of next steps, carefully took our ideas/thoughts/concerns into consideration & were very professional. We are so happy with the end result & would highly recommend these guys to anyone.

I'd like to say thank you to National First Response Roofing!! They were able to help with our busy…read moreschedule and take care of the paperwork for us. They came out and did the job all in one day for us! Very courteous, professional and understanding. Explained the work and gave us options as well. So thankful!!

I had a dishwasher that leaked and ruined my kitchen flooring. I needed a restoration company and…read moredecided on National First Response because my sister used them when her roof leaked and she was extremely happy with them. Well, I, too, was thrilled with the job they did. Everyone was so helpful and knowledgeable from Christina in the office to Seth and David and their crew who came out to inspect, demo, etc. I wish more companies were like this.

Saved us after a bad leak!!! At a church I volunteer at. Very professional, knew how to solve the…read moremold issues - which happened because we didn't catch it for months. ( men's bathroom - guys didn't say anything??!!??)

It's been well over a year ago since we used this service. They, after many calls and arranging…read moretimes for them to finish what they started, have not followed through. The last guy who came did a sloppy job. He said he'd fix it, but hasn't answered my calls! They were paid for the job!!! Don't use or trust them.

I received fantastic service from ServiceMaster by Desert Dry. Kevin and Kevin were my technicians…read moreand they were so great. Great communication and patient with describing the work to be done. They accommodated my all of my requests and I feel confident that my house is completely dry and I'm no longer worried about mold. Recommend them 100%.

Thank you Desert Dry! They were prompt, helpful and responsive through our entire process. Even…read morewhen we thought everything was done, and we needed some assistance months later, they took care of it with the same level as our initial service! This was our first (hopefully last) issue with dealing with a fire incident with our insurance, they communicated well and kept both us and our insurance in the loop. Though I hope to never need them again, I would trust them and recommend them to anyone!