I was really stressed about renewing my drivers license after I had to replace a lot of the…read moredocuments needed to get a Real ID. I made the appointment two months ago and today was the first available appointment. I was so afraid I would forget something. (ADHD man - it's a hard world for us!) Anyway, I got there and got clear instructions on what to do, and then was quickly called back by Zachovia (apologies if my spelling is off!) she was efficient and businesslike and she got it all taken care of so quickly - what a relief! Anyway I just wanted to say this went very smoothly thanks to her! I did hear someone's appointment get canceled because they hadn't already filled out the needed forms when they got here for their appointment, so I do recommend you get everything you need printed up and filled out before you get here because they don't play! Best of luck to anybody trying to navigate this process who has lost important documents needed for the Real ID. Luckily I have a current passport and that really made all the difference along with my ss card and drivers license. If you have time and money to do it, I recommend getting a passport first because it makes the rest of it so much less of an ordeal and I think the process may even be less stressful. Plus you might want to be able to leave the country in the next decade. :)

Would say one of the worst customers service ever And not…read moretalk about the call robot that not help anything seems like its in purpose not to get hold of them And the office even worst

Got there at 4.16, the closed at 4.30. Doors locked and an employee told me wrong building for tag…read moreregistration. Got inside correct building when given correct information just to be told " we are closed. "

Well I got to the office about 11:30 this morning, finished up and out the door by 12:45. Not a bad…read morewaiting considering the place was full and also people have their places held as they text you when you number is up. You can book an appointment on line so your wait may not be that long. When you get there you log into and make a selection of either sitting there or requesting a text when it is your turn. I opted for the text message but still sat in the waiting room. There are about 15 chairs and they are always full. You can wait out side on the picnic table. Mine probable took longer being I was a New Resident and changing over a lot of items. They have one window dedicated to dealers so they can come in and be out sooner. Most people I saw were doing renewals and some other issues. Debra helped me out in getting both of my vehicles registered and my Disabled Veteran's plates. She was very professional and courteous, great conversation as we moved along in the process. She is a true and real asset to this office. All of the other ladies in all of their transaction were very professional in their dealing with the public. I did not see anyone leaving the office angry or frustrated. Keep up the great work you and a true asset to the city and county.

Worst Than Michigan !! I've lived in California, Michigan , Illinois and NJ…read moreThis is the only govt agency/office that tells you rudely you are not going to be accommodated transfer your drivers license bec it is already 430 and they close at 5 pm or the reason they are already in full capacity !!!! And I swear there is only one person they are assisting when I got in !!! Who checks this office for civil service !!!! This is even a military town/area!!!

Don't use this location. They have like 2 employees helping 50 people at a time. They don't call…read morenumbers in order. Been to many different locations in many different states and this is the worst. Got here before they opened and still here 2 1/2 hours later.

Came to this location after deciding not to wait at the Georgetown location…read more The check in process was the same as the other, but the staff is much friendlier. The security officer was very friendly and made sure that everyone followed the rules (ie: phones on silent or vibrate, no phone calls, etc).. he wasn't rude or anything like that.. The staff member that helped me was very nice and was able to get me out in less than an hour!

The staff were nice and professional, my only issue was with the associated phone number. I called…read moreahead to schedule an appointment to update information on my SSC and was told that they didn't do appointments, only walk-ins. so I went later that day and waited for about 30 minutes before they called me, then was informed by the lady at the counter (who was very nice btw) that for what I needed, they don't do walk-ins, only appointments. it was just very frustrating because I had tried to do it the correct way first and was told I couldn't.

Just make sure you get their early and have all your necessary documents - I was in and out in 30…read moremins

The lady in the first box on the left lied, explicitly to my wife and I on the documentation, and…read morethe process for just trying to get registration finalized. This has caused much confusion with the dept. of public safety who are thankfully looking into the lady who caused this.

This place is a death trap!!! Stay clear from this place!!! If you want to get your DL etc go to…read moreTemple or Pflugerville. This place is a joke!! What a nightmare, I have been waiting 2 1/2 hours so far to get my son his learners permit it shouldn't take this long to help someone. They take about 30-45'min each person, they dont know what the heck their doing and are lazy. I seen them chatting up and eating with co workers like they were at home!!! Omg!!!!! And I'm still here:(((((((

Best visit ever to a DMV. Friendly staff. Organized. Efficient. I was in and out. Great job.read more

Absolute nightmare of a system, went for a btw test, was told I was missing a paper that takes 6…read morehours to complete and Id have to come back another day. Fine whatever, so I tell them ok can I know where my renewal ID is then it's been months and it cashed the check for it, they look and it's not in the damn system so I had to pay another $33 for it and the lady I eventually got to at counter #10 was so rude about it when I was trying to explain that no I'm no longer taking the btw test I need to do a renewal. She kept interrupting when I was trying to explain the situation and kept an attitude even though I was just trying to explain that I didn't have a paper and so I needed to to do the renewal instead. Hope she gets fired eventually cause I heard her being rude to other people there

I love going here they always have good service and quick getting you in and out of the placeread more

Extremely rude and unhelpful staff. Phone line always goes unanswered. I get other people's mail in…read moreMY PO Box, as well as my packages always get turned away, even though I'm actively PAYING, for shelf space and a PO Box. Soldiers, spouses, and generally people, avoid this place if you can. Pay a little extra for a private company to handle your mail and such, because the office will hire anyone off the street, and it shows.

Had a mail carrier stop delivering my mail because as wrote to me "you're filling up the return…read moreslot" when they continued to put someone else's mail in my mailbox. They also didn't like the response I gave when they told me they werent the "trash lady". Never have I ever had a problem with a mail carrier. luckily my brother is one and told me what to do to get my mail active!

This place is absolutely ridiculous!!!!!!!!!!! Here for 30 minutes and they gave helped one…read moreperson.... The other TWO employees have been with the same Spanish speaking woman for over 30 minutes (1 english speaking employee and 1 English speaking employee) and the rest of the waiting room just watching the SLOWER THAN THE DMV EMPLOYEES taking their sweet, annoying time!!!!!!! Killeen so far is a total drag!!!!!!!!!!!!!!!!!!!' REAL MANAGERS AND EMPLOYEES NEEDED!!!!!!!'n

Incredibly inefficient. Each worker would assist 2-3 customers and close thier window. It took…read more1hour 20minutes to get through 10 customers. I would say it's an embarrassment of an establishment, but I guess it's on par with most other government services.