This is the closest to my parents house. I help out parents to get some of their needs to purchase…read morestamps, send a package or get shipping supplies. It's a typical post office that has everything you need. Like many post office locations, it's sometimes moving quickly at the line and at times it takes forever. It's the typical hit and miss. Place is clean and organized.

For just moved here the staff was very nice and understood me and knew what I needed help with so…read moreKeep up the good job,

Had to wait a while to send a package to Nevada and Idaho. This a far away post office from my…read morehome because the one at my home has for some reason was unable to accept cards. Drove to the next post office and this was it. It has a retail section with greeting cards and decorative boxes and other shipping supplies. It's Also a big place too.

I either have bad luck when I come in or this place is always packed. Only one worker working at…read moreall times. Self service kiosk doesn't work properly. If you think you're just going to run in and mail a package and leave you are mistaken.

They close at 5pm right when everyone gets off work, then they are only open on Saturday until 1…read morethat's if they don't close because of the weather, then they close on Sunday making it impossible to get to the post office.

I've waited an hour in line for my mail pretty often. they need more workers, they only have one…read moreI've ever seen. just go to a post office off base it'll save you time

Came in to get my mailbox key and change of address forms. I haven't submitted a change of address…read morein a long time, and the gentleman at the counter was kind enough to answer all my questions and help me with the process. This is not his fault; he was actually very nice but I feel bad that he was so overwhelmed by customers because he was by himself. Good service though.

Feb 2024, Fast and Friendly even when the lines is long…read more Clean facility as well. I wish they have another self serve kiosk

This company just charged $10.28 more than the quoted on line price for a Fed ex package…read moreDefinitely a royal rip off. Since I am not able to go send the package and sent someone else to do it for me...I let them send it anyway. My advice is to avoid this place if at all possible.

RIP OFF! went in the store looking to buy a bubble envolope that they don't sell. i tried to leave…read morebut the lady stopped me to sell me a box so that i can bring back to ship at the post office since i needed my pkg to go out via registered mail. she said i can put my item in a box and she sell the paper tape that will go over the box because USPS requires you to use paper tape only to seal the pkg for registered mail. i ask how much is the box and tape. she said the box is $2 and the tape is $3. i said that's fine. she asked if i want her to help me cut the box eventhough it was just a little taller than my pkg and so i thought it was just a nice little free service their store offered and said ok. even the way she asked made it seem like it's a extra service they will provide for you just for giving them business. after the lady cut the box, it wouldn't fold down like how it did before so she had to force it down by using regular packaging tape on it which is not acceptable since it is not allowed when shipping via registered mail and she knew this. she told me to use the paper tape over the regular tape to hide it. OMG! what if i got caught doing that at usps and they won't send my pkg to brazil? i thought of that before but didn't want to risk it so that's why i'm out looking for self sealing paper bubble mailers. i am shipping out a $700 ipad so i don't want to risk anything. anyways, i was looking at the pkg and was telling her i really can't send out my item using her box but i'll pay for the box anyways since she cut it, eventhough i'm not going to use it. she did not apoligize or offer to just take back the box because i can't use it since the box needed to be forced folded and have regular pkging tape all over. fine, whatever, but when i was going to pay for the box, she said i owe her over $5. i said i don't want the tape anymore cuz i'm not able to use that box and will go to another store to buy the envolope i'm looking for. she said there's a $3 service fee to cut the box. OMG!!!! CAN YOU BELIEVE THAT? WHAT????? she's trying to charge me a service fee she never mentioned to me about let alone i can not use that box because of it needing to be forced folded down and taped with regular tape cuz paper tape alone will not be able to hold the unatural flaps down. i told her she never mentioned the fee and i'm just being nice to pay for the box that i am not going to use just cuz she cut it. she said there's signs, i was like WHAT??? did you point the signst to me? did you see me standing at the counter reading the whole back wall of signs? i said i'll pay for the box only and she said no, she is going to call the police and so i said go ahead and she did, but they somehow hung up on her and never called the store back and so she had time to demand money from me and did i forget to mention that the whole time she will not give me back my $700 ipad? trying to use that as ransom to get me to pay or to get me to stay in the store until the cops came. she had my i pad in her box and was holding on to that box the whole time. she is soooo crazy. i kept demanding for her to give me back my pkg and she won't so i grabbed it from her, took out my box, and her box fell apart in 2 pieces. yeah, i didn't know she also chopped the box in half too. i thought she just took it down. no wonder that box was folded all weird and needed strong tape to be held together. i just walked out the store because she is crazy and didn't even pay for the box i left in her store. now, my husband is a doctor with the army so it is not about money, but it's about the principle. she have no customer service experience at all and it's all about them, not the customer. she knew i wasn't happy with the box, but still let me pay for it and demanded for the extra $3 fee i knew nothing about. i feel she is really LOW. use them regularly? prepared to throw your money away on service fees! i rather save on that and go out to nice dinners in Austin.

If I could give zero stars, I would…read more I just spent over an hour at this post office dealing with staff who either don't understand their own rules or simply refuse to do their jobs. I brought in a completely normal item--hand warmers--and literally had to walk them through their own USPS Publication 52, explaining why the item is mailable instead of just being told "no." This was for a package going to a deployed soldier in Europe, which made the whole situation even more frustrating. What should have been a quick, routine visit turned into a complete waste of time. No effort, no accountability, just excuses. If you value your time and sanity, avoid this location.

I don't know who delivered my mail but it was put in the wrong mail box. Someone was kind enough to…read morebring it to my door. It was partially opened but all the material was there. I'm upset, I rather my package be mailed to my door. they firml didn't han have to bring it but they did. Also, you can hardly see the numbers on the mail boxes.

This is an update to my previous rating. I was contacted by the post office and advised to file a…read moreclaim with UPS for my lost items. WELL guess what, I can't file a claim because, UPS doesn't show that the items were ever in their possession. There was over $700 worth of items in that package that evaporated into thin air. USPS is refusing to take ownership of their mistake yet I have proof of them taking the package. If they would have executed some attention to detail, I would not be in this situation. Please avoid this location if you want or desire professionalism

I am in a very long ongoing dispute with an internet company over a package that was never…read moredelivered to me. NO ONE has been able to help me get the info that I need. Not the vendor, not PayPal. No one! Not even the national USPS customer service number. Today, I decided to call my local Belton Post Office and an angel named Bill answered the phone. He took the time to research my problem and gave me information that will help me resolve this mess and lead to a refund for me. I have been in this battle for 6 weeks! It took one caring USPS employee in Belton to take a few minutes and find the problem that will ultimately lead to my resolution. There really are angels here on earth and Bill is one of them. Whoever his boss is, give this man a raise!!!

I rushed in at end of business to make copies and mail off some important documents. There were 2…read morecustomers ahead of me but the gentleman behind the counter was super courteous-even going so far as the chase down the lady who had gone before me because she has left her laptop on one of the counters! Definitely above and beyond! All 3 of us were treated with care--given all of our options--and with meticulous attention to detail. He mentioned in small talk that he actually lives an hour from this location, so it's even more impressive that none of us felt rushed! The price to copy and mail a STACK of documents was under $20, so I will definitely be returning the next time the need arises...only next time, not so close to closing time!

If I could give less than 1 star I would. Start by saying the manager is very less than…read moreprofessional and that's putting it nicely. Upon dropping a package off one day, Kenneth the manager said that he would adhere the shipping label and package up the very large box I brought in to ship. (Aprox 24x16) I trusted he would do it. Until about 3 days later I get a message from the recipient that instead of a large box containing his item he recieved a very small bag that contained something different. I immediately contacted the store. Gave them the tracking number we recieved and showed them the picture of the delivery UPS sent us as delivery confirmation of the small bag On his porch. I also showed them the picture that was sent to me from the recipient. The manager became very defensive! He said there was NO WAY he put our shipping label on the wrong package! He was very mad we accused him. * but think about it. How else would our correct shipping label go to the correct address but be the wrong package? I kept in contact with him to try and find our missing package. He stated he could get a copy of the camera tapes from inside the UPS store to find out exactly what happened with the label and package. I checked in almost daily to see about viewing the tape. The manager kept claiming that he was just waiting on the owner to send it over to him. But then 15 days after I shipped out the item he stated that he could have shown us the video on his phone but it is erased automatically after two weeks. Conveniently he told me in two weeks and one day. So the video feed had been erased from his phone. But he said the owner still had it and he was still trying to get him to send it. I checked back again and again. But still Kenneth stated that he hadn't heard from the owner. He said he was going to be at the store one day to meet with us (my wife and I). But he never showed. The employees gave us the owners name and email (ANUJ AMIN niruma.inc@gmail.com) We have emailed twice with no response. We finally found Kenneth the managers personal # (254-278-0201) because we found out he is also a realtor for AllCityRealstate. So I called him there. The next time I talked with him he stated that we already filed a complaint about him so he wasn't talking to us anymore. As a matter a fact on the phone he just kept saying "I'm not talking to you, I'm not talking to you, I'm not talking to you" and finally hung up. UPS states that the claim is closed because we got the managers # and we denied a replacement of our item. WE NEVER DENIED A REPLACEMENT OF OUR ITEM! From day one all we have wanted was an investigation done to find our item. Almost on a daily basis for almost a month thus far. The manager there denies any wrong doing. And is extremely rude! Watch out if he offers to tape your package for you! Or handle it for you at all!! He is very unprofessional to say the least. The employees there are actually very nice. But most just roll their eyes when you say his name. Because of all his lies we can not file a claim at all with UPS. Or recipient has lost out on his package and we have lost out on our item and our money.

Great customer service, friendly and polite staff. Came here after office max messed up my print…read morejob and refused to do anything about it. Eagle Express got it done on the spot and correctly.

We always go to Eagle Express to send our packages and fax documents. The customer service is…read moreexcellent and we trust our packages always arrive on time.