Came to this location after deciding not to wait at the Georgetown location…read more The check in process was the same as the other, but the staff is much friendlier. The security officer was very friendly and made sure that everyone followed the rules (ie: phones on silent or vibrate, no phone calls, etc).. he wasn't rude or anything like that.. The staff member that helped me was very nice and was able to get me out in less than an hour!

The staff were nice and professional, my only issue was with the associated phone number. I called…read moreahead to schedule an appointment to update information on my SSC and was told that they didn't do appointments, only walk-ins. so I went later that day and waited for about 30 minutes before they called me, then was informed by the lady at the counter (who was very nice btw) that for what I needed, they don't do walk-ins, only appointments. it was just very frustrating because I had tried to do it the correct way first and was told I couldn't.

Terrible service and made us pay again after already paying for shipping for no reason.read more

Whenever the main carrier doesn't work the secondary carrier always mixes up the nail it says my…read moremail is delivered in my locker but nothing is there this happened continuously when you have people that set in temporary as a carrier .

I was really stressed about renewing my drivers license after I had to replace a lot of the…read moredocuments needed to get a Real ID. I made the appointment two months ago and today was the first available appointment. I was so afraid I would forget something. (ADHD man - it's a hard world for us!) Anyway, I got there and got clear instructions on what to do, and then was quickly called back by Zachovia (apologies if my spelling is off!) she was efficient and businesslike and she got it all taken care of so quickly - what a relief! Anyway I just wanted to say this went very smoothly thanks to her! I did hear someone's appointment get canceled because they hadn't already filled out the needed forms when they got here for their appointment, so I do recommend you get everything you need printed up and filled out before you get here because they don't play! Best of luck to anybody trying to navigate this process who has lost important documents needed for the Real ID. Luckily I have a current passport and that really made all the difference along with my ss card and drivers license. If you have time and money to do it, I recommend getting a passport first because it makes the rest of it so much less of an ordeal and I think the process may even be less stressful. Plus you might want to be able to leave the country in the next decade. :)

Would say one of the worst customers service ever And not…read moretalk about the call robot that not help anything seems like its in purpose not to get hold of them And the office even worst

Great response to overnight calls. There officer are very professional and act in a orderly fashionread more

They came to my door today, and then detained me in the heat for two hours waiting for a warrant to…read morearrest my boyfriend for a bruise a cop saw on my leg that I told him was an accident - i called them for a verbal argument and they issued a charge for demostic abuse and took a picture of my bruise when i told them i didnt want any charges filed etc. A week later they show up to arrest him and detain me. Before they got a warrant to enter my home, they came in with me so i could finally pee (they had keot me detained in the sun on my porch) and many of them (not just the two we had agreed upon) followed me into my house (with no warrant yet), and when i said the rest needed to leave bc they had no warrant one of them grabbed my arm and assaulted me in my hallway. So, for calling about a simple verbal argument my bf is now in jail, my house is torn apart, i was in the heat for hours, and i have a sore arm from physical abuse. Ill file a complaint but it wont go anywhere and Ill move away bc we have no rights here!!!! Im also gunna try to sue bc my rights were BLATANTLY violated.

The wait was a little long- But the Assistant was friendly- Which makes up for sitting and waiting.read more

yes ,i went to bell county registerto buy sticker ,people who work there disgramination toward me…read morethey denited my favor to up date my new addess . they tried to give me supper hard time it could be to refuse my service , expecially the woman who mamager hispanic and the rest of them are the same ,the using personal issue to hate or dislike me when i ask them to up date my new address. they need to leave that job because they dont deserve to stay and work in community but using their own personality to solve and handle problem was by mistake ,they dont want to correct it in the nicer way ,to be honest ,i will deffenately big 0000 to star for the unprofessonal service ,not even 1 star ,they still dont deseve it .MY STAR IS BELOW ONE STAR

Well kept, organized facility. Donated a couple of big boxes of books for their library book sale…read morethey have a couple of times a year. The sale is worth checking out, as there is a lot of variety in what's offered. Staff were friendly and efficient.

PUBLIC library; closed for staff development and no visible lights on for any sort of training…read more Watched elderly, veterans, families, and underprivileged people looking to better their lives and future get to read a sign blatantly lying to their tax paying public constituents. Completely unsatisfactory to "develop staff" to this level on a job that could be trained during business hours & likely within one hour total on a monthly basis.