Joined their monthly membership plan and subsequently cancelled because the quality and…read moreconsistently of the massages and customer service were extremely lacking. One bad experience after another. Cancelled my membership and had 3 unused services still in my account. The membership agreement (contract law) states unused services are available up to 90 days from the date of termination, however, their membership associate, who obviously devoid of any any contract law knowledge, cited a phone conversation, that voided the 90 days from the confirmed cancellation date, and assigned an earlier cancellation date. Bottom line- poorly operated franchise, lacking fundamental skills and service.

BEWARE. They enjoy screwing you over!! my husband bought a…read moremembership for me and sweet gesture but we can't really afford this right now so he says he was told we could cancel anytime. I go in person to cancel and they say we HAVE to use it at least once to cancel, annoying but whatever so I use it and tell them to cancel the membership. I'm told I will receive and email of confirmation. two days later and no email. So I call to cancel and told I will receive an email. no email. I call a few days later and they say ok yes we will cancel and I finally get an email. The next day I see I'm charged AGAIN. I call and I'm told if we cancel we get charged again for the month? I tell her I cancelled already twice and this is their mistake and I should be refunded. I'm told there is nothing they can do since there is no "notation" on my account of trying to cancel before. I also tell them my husband said he was not aware nor told that we have to be charged TWICE in order to cancel and they say that's not true but yet I'm being charged twice Due to their negligence. I'm sure they did this on purpose so they can make sure to screw you so they can get two charges out of you. Also they tell me if it canceled after the first time I used it I wouldn't have been charged bc it was in the first 30 days of the month and I say I did and I called the third time to cancel within the 30 days and I'm told "we charged you on the 13th even tho we signed up on the 17th and that was our billing day bexcuse when I cancelled in person the FIRST TIME I said to go ahead and charge me two days early because I'm cancelling! The line was silent and then said "I can't prove that was said and there is nothing they can do!"

I really appreciated her skin care advise and professionalism. I'm sure this will not be the last…read moretime. Did an excellent procedure and too care of my facial hair . Found spa very relaxing and convenient to my home.

From the owner: Located inside a beautiful, peaceful day spa, I provide excellent skin care treatments to my…read moreclients. Available services include: facials, microdermabrasion, chemical peels, and speciality skincare services. Discounts for monthly clients!

great service! Joshalynn is very accommodating and does a great job. I drive an hour away to see…read moreher.

Super accomodating, excellent service and super clean! Joshalynn takes time to truly listen and…read moreensure her services match the clients needs. Her products are amazing as well - I use her natural cocoa butter facial moisturizer and serum and love the way my skin looks and feels - better than the super expensive ones store ones and all natural! 100% Satisfied and wouldn't go anywhere else!

Got me in and gave me exactly what was needed. No waiting at all. Always professional and rave…read moreabout this practice to everyone

Horrible experience. Requesting full refund. 70 bucks for a 10 minute visit and it was not the…read moreservice I requested for my son. Then had the nerve to tell me you don't treat his skinny type. So wht have we been wasting our time coming here.

Once again, the ladies at AM Salon & Spa made me feel like a QUEEN! Elizabeth did my facial and…read moreAshley did my massage and I literally felt so calm, relaxed and at peace by the end of my spa day. This spa has a country-chic decor with an awesome little boutique attached. They offer just about every service you'd ever want, and all at very reasonable prices. I've found my new 'me-day' home. :)

If you are in need of an awesome salon in town, this is it!!! I found this place off of other…read morepeople's reviews and I have been going for years! This expansive salon and spa offers haircuts, color, manicures and pedicures, massages and more! It has the best ambiance and even has a cute shop in the front of the salon that has clothes, candles, jewelry. It has something for everyone! I have been with 5 different ladies, all of which were amazing (I lose everyone's cards, I'm sorry). My hair always look refreshed and amazing after. They use the best smelling hair products and I always have a great experience!

I'm visiting from out of town and needed to get a wax before heading to the beach. I searched on…read morehere to find a highly rated location and I'm so glad I came. Hannah was a great technician and the girl at the front desk was super helpful and even help me sign up for a package deal back home. I didn't even know we had one where I live! The wax was very comfortable and of course it always hurts a bit but Hannah did a great job of making it as comfortable as possible. The aesthetic inside is also really cool and it seems like the company has great value is when it comes to equality. If I am ever back in Jacksonville I will definitely go back. The package deal is also a very good deal and if you are a new customer you get a nice discount.

I actually loved all the aestheticians I've had here. Sad that they can't keep the staff but I'm…read morenot surprised considering my experiences with the front desk. I had to bite my tongue because she stated my debit card was over the limit implying that I must have been living off of credit like the people in her circle. Im sure it said declined or insufficient funds but she tried to throw shade and dress it up LOL. Meanwhile all $180 I spent was paid and I didn't have to put anything back at the register and all I had to do was transfer money from my savings:)

I was gifted a massage. My masseuse was Jenny and she was amazing. Started off with a little q and…read morea to get my info and to explain to me my options. Hot stones, hot towels, heating pad, eye mask and some eucalyptus aroma therapy. There was also a cupping option - stationary cups or gliding- I opted for the gliding version. I was in heaven. Felt like melted butter when I left. I had a one hour massage. I plan on going back 100%!

I had the absolute pleasure of getting a lymphatic massage with LENORE!…read more What a delightful person she was! I felt so much lighter and happier after a good deep and much needed nap after my massage. She was also extremely kind. She gave me some helpful websites to further help me. Knowledge is power I always say. The staff was so kind and the facility was very clean and well taken care of. It is tucked away in Baymeadows in a quiet pleasant little corner. I will definitely return for other services! Thank you, Lenore and Kendra!

Amazing team, Dr. Sherif and Julia, all the very best! Get ready to love the results and your time…read morespent here!

Venera gave me the best facial I've ever had. Every time I visit, I feel like it's better! I've…read moretraveled all over the country and have gotten them and she is just the best around. I've had multiple different options from her including the head spa and her service is so good, it has me coming back over and over. I drive almost an hour and a half to see her! My skin has never looked so good! Go. You won't regret it.

I always get Nina to do my blonde highlights, and I'm never disappointed. Been going here for over…read morea year now. Always blown away with the results, always grows out beautifully. On top of the excellent work, the place is absolutely beautiful. The vibe is great and laid back. Love this place and am constantly referring people!

A most gratifying experience! Welcoming and beautiful. Friendly and helpful staff. Stephanie is…read moreexperienced, friendly, a good listener and a great stylist. Can't wait to go back!