I'm visiting from out of town and needed to get a wax before heading to the beach. I searched on here to find a highly rated location and I'm so glad I came. Hannah was a great technician and the girl at the front desk was super helpful and even help me sign up for a package deal back home. I didn't even know we had one where I live! The wax was very comfortable and of course it always hurts a bit but Hannah did a great job of making it as comfortable as possible. The aesthetic inside is also really cool and it seems like the company has great value is when it comes to equality. If I am ever back in Jacksonville I will definitely go back. The package deal is also a very good deal and if you are a new customer you get a nice discount. read more

I actually loved all the aestheticians I've had here. Sad that they can't keep the staff but I'm not surprised considering my experiences with the front desk. I had to bite my tongue because she stated my debit card was over the limit implying that I must have been living off of credit like the people in her circle. Im sure it said declined or insufficient funds but she tried to throw shade and dress it up LOL. Meanwhile all $180 I spent was paid and I didn't have to put anything back at the register and all I had to do was transfer money from my savings:) read more

I moved back to Jax earlier this year and found out my old waxed had moved town so I was on a hunt for a new to-go girl. Tried out this salon not too far from home and Sam has always given me exactly what I needed. I had a discoloration issue, spoke to Sam about my concerns and she gave me such good advice that I no longer have an issue. Kaela at the front desk is also very helpful and patient with me when I can't make up my mind about rescheduling! Love coming here, getting me right every time! 10/10 recommend these girls! read more

Leah was great! She was friendly and professional and very helpful when asked for advice. She's very confident and always does exactly what I ask and does it well! I would highly recommend her. She's always on time too and has a great attitude! Seems to work very well with others and has a very pleasant personality! read more

Marisa did an amazing job! The location is super clean and welcoming. Marisa made me feel super comfortable and chatted throughout the whole thing, always letting me know what she was doing next. Will definitely visit again. read more

I HAD a wax pass and I still have waxes left, but this place has gone in the toilet. My last visit, I saw someone I never seen before and she completely whacked off my left brow. I didn't realize how bad it was till I left. I HAD to draw in my brows with water proof pencils or wear hats to the gym. It was so embarrassing. Find a better place to go. July 17. I'm updating my review because they called me and refunded my wax that was used for this session and apologized. That is great business practice. Thank you. read more

European Wax Center - Worst wax job of my life. It's literally ruined my daily living. I HAD NO LEFT EYEBROW!!! - Waxing Near Me - Fleming Island, Florida

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Of course I only came here because of the reviews on yelp as I have been getting my eyebrows threaded for about eight months now. I was in need for a touch up. So glad that I did. What a treat! I have not had my eyebrows waxed in awhile so was a bit nervous for the pain I was going to endure. My Esthetician, Naomi was very nice and explanatory to what type of wax they use. She listened to how I wanted my eyebrows and even noticed how one was thinner than the other. Ugh... I hate that.. But Naomi said she can help out with the growth process. Yeaaaaa!!! This I'm happy to hear. I also purchased a product they have to help my eyebrows to thicken back as they were. Just like Naomi said, "Your eyebrows should be twins, not sisters." So true!!! I do not see myself drawing my eyebrows on at all. I am not an artist!! I will definitely be back for my next wax. Thank you so much!!! If you stop by, tell them Faith sent you *wink*! read more

I've been seeing Journey for a year. She is an amazing wax specialist and person. She makes your appointment as comfortable as possible, and has a pain-conscious technique in the way she waxes (not everyone does!). She is also funny and kind and makes the wax experience as enjoyable as it can be! I highly recommend seeing Journey read more

I've been coming here for about a year. I was apprehensive my first time because I had never had a bikini wax before. My technician was Lisa. She was very professional and quickly put me at ease. Since my initial visit, I puchased one of the waxing packages and I now see Lisa once a month to keep my skin smooth. I've graduated from just a bikini to adding upper legs and occasionally upper lip and brows. All of the staff are friendly, helpful, and professional. Try it. You just might like it! read more

Great place! Bailey did a perfect job on my eyebrows and I will definitely be returning!

Oksana was amazing!!! Highly recommend, she is super friendly and makes sure the results are on point! 4 stars because I have been rebooked so many times since Alexis left and Lisa has been out and last time I went to Bailey, which I regret. She did a half assed job and did not take of all the wax bits. She said they would come off in the shower and here are some baby wipes to clean myself now. Oksana has made up for all of it and is a great addition to the team. Again, I highly recommend her! read more

I drive 45 minutes to get to my appointment...on time! I waited for 45 minutes past my appointment time...the front desk associate kept telling me that she was almost done over and over. If you are running behind, be transparent and tell your customers when they will receive their service. This will allow them to make a decision regarding if they can wait. Do not continue to tell them she's almost done. Additionally, it does not help to hear the associate acknowledge to another customer that her appointment did not go well with the same waxer they scheduled me with. read more

I've been getting waxed here for maybe about 3 years now and I love them. Every specialist I have is great, professional, and makes you feel completely comfortable. I'd recommend this place to anyone. read more

I love this company. I have been to several locations throughout FL and I've never had any problems. I come here for the Brazilian and while waxing is never a pleasant experience, the waxing specialists always do their best to make your visit great. Also, they always call you the day before to remind you of your appointment the next day. This is great, because I always forget. Maybe it's the dark purple bees wax that they use or maybe it's the friendly staff, whatever it is, It's got me hooked. I've been getting the same service done at European Wax Center for the past 6 years. Honestly, I wouldn't trust going to any other place for a Brazilian wax. read more

LOVE! This company. I went there for my first Brazilian. I was feeling rather brave and said, "what the hell, I'm gonna do it!" I scheduled my appointment online which was extremely hassle free. Later that evening, I got a phone call confirming my appointment for the next day and I was all set. On the day of the appointment, I set up an account with the receptionist, was informed about wax specials, and I was even granted a discount of half off since I was a new customer and I was a Florida resident! That was nice. Now I'll spare the nitty-gritty details about my experience, but I will say, that it went exceptionally well! My wax specialist was Maria (She's awesome) and we basically had a conversation the entire time. The process didn't take long at all. YES IT'S VERY INVASIVE lol but I was very comfortable the entire time. Ladies (or gents...) if you are thinking about getting a waxing, go for it! The prices here are reasonable and the staff is super friendly! read more

Lisa is amazing! Very friendly and talkative. I went to EWC in CA and WA and she's one of my favorites. The wax was quick, it didn't really hurt, and the results are great! She took her time to get every hair for my Brazilian. It's been awhile since I have waxed so I was a bit tense, but she was very comforting. The girls up front were very friendly too. Can't wait to continue my waxing routine with EWC here! I've been with EWC for almost 4 years now. read more

I have very strong opinions when it comes to eyebrows. Mine are pretty thick which I love but it also means I have to do some regular upkeep to stop myself from sporting a unibrow. I come close to a panic attack every time I try a nice place or person. At the Southern Women's Show last year, the Fleming Island European Wax Center staff just happened to be there. I was handed a coupon for $5 off any service and finally decided to try a new place. I figured a place that does just waxing can't screw up too bad. I made an appointment ahead of time for my first visit because I had heard walk ins can mean a wait. I showed up a few minutes early and was taken back right away. I like the fact that they have private rooms, soothing music, etc. A big step up from getting my eyebrows done in a nail or hair salon where people are bustling around the whole time. The woman who did my eyebrows did a great job and it was basically painless. When I headed up front to pay, I was informed that I should hold on to my $5 off coupon because the first visit was free (all it cost me was a tip) so that was nice. Even full price it's basically the same price as a eyebrow wax at the nail salon. They also offer packages that can be used at different locations. The only negative I could think of is the fact that the location isn't the most convenient to me and means going out of my way to stop in but it's only a few minutes down the road. read more

BUYERS BEWARE! This merchant incorrectly charged me for my Prepaid Wax Pass 12 Visits - Bikini Brazilian twice. When I brought this to the stores attention, one staff member told me my plan was correct and I should only have one more charge. Again, I was charged twice and I spoke with the manager who realized they DID charged me twice for the same pass, totaling in $531.00. When I asked for a refund, she told me she could only issue me a store credit. I told her that was unacceptable. I do not want a store credit of $531.00 ...... what kind of response is that? She agreed to see what she could do, that was a week ago and I haven't heard from her since, however, my credit card was charged yet again incorrectly at 2AM this morning! I am at my wits end with this merchant, I had to open disputes with my credit card companies and left the company another voicemail. If I am a paying customer and I raise an issue, is it not the companies responsibility to seek resolution? Why do I need to chase you down for what now appears to be a credit card scam? read more

New to the area and was looking for a place for eyebrow threading. Had a hard time finding a well rated and reviewed spot, so I thought I would check out the waxing services here. They do a great job here! I remember waxing my face to be somewhat painful, but had none of the pain or irritation here! A plus to have a private room too. I'll probably come back. Had some interesting products to check out as well. read more

**update. I was contacted by the manager and informed the lady that did my wax was being re trained. I was offered another free service and a free product to help re grow. GOOD RESPONSE. Will try again. Unfortunately one of my eyebrows was waxed much smaller than the other they are extremely uneven. She waxed way way too much from in between my brows so there is a big gap in between and one of my brows is shorter than the other now. Also there are hairs still left around the brow. I had a job interview the next day. Thankfully I didn't by the waxing package the offer after seeing my result once I got home! I didn't call to complain or ask for a refund as it was my first time there the service was free. I wish I didn't have such a bad result because the place overall is very very nice! So much better than going to a nail salon. But I have never seen my brows look so bad after a waxing before. read more

I will never go here again. I made an appointment for 0945, they made me wait 10 minutes, then Stephanie came out and laughed saying she was behind so I'd have to wait another 20 minutes. How are you that behind before noon? Why make an appointment? I moved my schedule around being there this morning. I guess they don't value my business. This location will never see another dime from me. read more

I went for the first time for an eyebrow wax. There was no hassle about the free wax for first timers which I thought would have a bunch of restrictions! It was a walk in visit, but I was pleasantly surprised to be let in to the room without much waiting. The room was comfortable and some upbeat music was playing. My specialist was careful to explain every step to me as I was new to the process and answered any questions I had. The waxing itself was barely painful at all due to their specially made wax! She really took her time with the brow clean up and went back with tweezers to catch any leftovers. She even showed me how to shape my brows with brow powder for the first time! Overall, the experience was smooth and comfortable. I would recommend to everyone! read more

Had a very efficient wax and pleasant visit with Jordan. I would recommend to anyone. Got a quick apt at last minute.

I regularly see Jordan but Janel is awesome too! May 2017 will be my 5th Anniversary of being a patron at this facility! In five years, I've shaved my underarms once and because I wasn't able to fit an appointment into my schedule. This is the only facility in the Greater Jacksonville area and even when I lived out near Jax Beach, I felt it was worth the drive. And thankfully, when I've visited Placentia, CA and Modesto, CA, there are facilities nearby where I can go in for a touch up. I've even visited one in Vegas! Hard wax, not strips, is used. Hot in temperature, it's layered on and then a corner is peeled up and ripped off. I've never experienced waxing strips, but I've been told this is better for pain and for the end result. Generally they sprinkle or layer on baby powder and this seems to work well at getting the hair/wax off. It really needs to set and only be slightly tacky, not too gooey, when they pull it off. Otherwise it leaves hair and hurts more. If your waxer is nice, immediate firm pressure will be placed over the area that the wax was just pulled off. Helps with the pain! Their Ingrown Hair Serum doesn't seem to be all it's cracked up to be. It's now priced at $27/bottle! Even with regular use, twice a day, I'll still get ingrowns. I have thick, coarse hair. It's obnoxious, and embarrassing, really. When I would shave my pits, it would totally look like I had done it maybe 2-3 days prior. They were never smooth and the black hairs were always trying to peek through. Which is why I get waxed! My underarm hair has definitely thinned itself over time (ahem, other areas have not), and so even a week without a wax I still don't look too bad. I try to go every 2 weeks for my Underarms, and so I have the Unlimited Wax Pass for that. Generally, an Upper Leg (thigh) and Full Brazilian will last about 2 weeks time or so before it really starts growing back out. I did give up on regular Brazilians because I didn't notice a change in hair status, e.g. it didn't thin out. But 4 weeks in between waxes is recommended. Side Note: Upper Legs/Inner Thighs welt whenever I have them waxed. It doesn't hurt and it's more just a reaction to having the hair ripped out. I tend to take Ibuprofen, Tylenol, and Benadryl prior to an appointment whenever I have major stuff done to help ease pain and ward off swelling too bad. My waxer, Jordan, is well aware of what my body does and if I have to book with someone else, she's nice enough to let them know. "Don't freak out....but Sandy's legs will....." read more

Had my first wax experience with European Wax Center. It was rather uncomfortable. Missing patches of hair. Awkward conversation during the wax. Several attempts to upscale from the beginning and end. I will not be returning to this establishment. If you go, don't go to Alana. read more

I just moved to the area and had used EWC in NJ. The staff was really nice and transferred my packages over no problem and I was able to get in same day. Alana was super nice and made it a "painless" process. She even gave some tips for nail places in the area (above and beyond). Facility was also clean and welcoming. read more

I want to first of all clarify, this review is not about the lady who does my waxing, Janel. She always does a fantastic job, and makes sure I am 100% satisfied before I walk out of the room. She is very professional, and always has a smile on her face. This review is about the company itself. I first started going to EWC when I was living up north. Never had a problem. This location in the last year or so, has gone downhill. I have it noted in my file that I do not want to be offered the wax pass. Ever. But there will always be that one new person (and there are ALWAYS) new people at the front desk who offers it. And while other commenters have been lucky to have it done without pressure, I always seem to get that one person who keeps telling me how much more I will get, etc., etc. I don't care, I don't want it, please, save your breath for someone who will, because I won't. My reason for finally deciding on writing a review is because of a scheduling issue that occurred just last week in fact. I received a phone call, saying "Lindsay" would not be available for our February 25th waxing appointment, so could I please call back to reschedule? I rang back, and explained that I only see Janel, so perhaps they meant to call someone else? Nope. The lady at the front desk had booked me with Lindsay, and Janel was now booked up. A half-hearted "I don't know what happened" was given, and I was told I would have to wait three weeks to be able to see her in that time slot on a Saturday. They asked if I would like to come in at 5:15 on the 25th, but when I explained I now lived 45 minutes away, I could almost see a blank stare across the phone. So we booked for another day. After giving it much thought, I decided to call back later that day and ask to speak to a manager. That experience wasn't much better, as she too "don't know what happened!" and basically took no responsibility, other than to again offer me a 5:15 appointment. I explained the same situation, lie 45 minutes away, was already going to be there earlier in the day, etc., all to deaf ears. She apologized too, but didn't do much else. I just feel like after having been a client for almost five years, something could have been done. Maybe they just don't care? I don't know. I will still keep my appointment with Janel, because she always take such good care of me, and I don't want her to lose my business, but I may have to seriously think about other options moving forward. read more

Lisa was great! She was funny, personable, and made me feel very comfortable! My first time and definitely not my last!!! Just breathe and get a Brazilian wax lol read more

I had 0 issues. It was a nice facility. The staff was courteous. They offered a package but did not pressure at all. Lindsey took care of my waxing today. She was great. We were cracking up in the treatment room. I will go back. And I did re-book with Lindsey. read more

First time I went here the lady did not greet me. During the wax of the eyebrow and full leg she burnt me multiple times. Eyebrow she did not follow my eyebrow line and made them shorter than what they needed to be. Second time I was greeted but the girl missed multiple hairs waxing and had to be shown where to take hairs away from. Third time missed multiple hairs for the full leg. Underarm was the other decent waxing. I have spoken to management multiple times and seems to not get fixed. All new staffing at the front desk. I was the one to find out that I was not placed on the schedule when I showed up and didn't get seen due to them not moving my appointment as discussed. Asked for a refund on my 2 eyebrows left and manager said there was a cancellation fee. I highly recommend NOT coming here. Very disorganized, unprofessional, and not what I want to spend my on! read more

Today was my 1st time at this location and they were on time. On time service is very important to me. They staff was excellent they offered me there wonderful products. I will be back! read more

I went a couple weeks for the first time for an eyebrow wax. I also was not charged due to being a first time customer. My specialist was Jordan and she was awesome! She explained everything and was very nice. My only reason for not giving 5 stars, is that I felt the receptionist was a little pushy about trying to sell me packages and scheduling my next appointment. My schedule is not really set and I work odd hours, so it's easier for me to just schedule the same or next day. I ended up scheduling an appointment anyways and had to call and cancel. The woman I spoke to was also a little too pushy for me about rescheduling. I just don't like feeling pressured into buying something. read more

Scheduling is always an issue. I waited 30 minutes to be seen and finally called it a night. I left and went over to Sally's to get wax for myself. Very disappointed with the customer service there. :( read more

This place is great and clean! I have been waxed all over the world and I would definitely recommend this place. The wax that they use is good and love there products for afterwards. I have used a lot of products and these work great read more

I went last weekend, was scheduled with Janel when I booked online, but the day before my wax they called and emailed. It was partially my fault because I didn't read the email until after the fact, but even when they called they did not say that my wax specialist had been switched. I loved the EWC in my hometown and this is the closest one to me since I moved to Jax. Daniella was sweet, but my wax was way more painful than what I was used to and the wax was extremely hot. She talked to me the whole time, but it was just not the person I was expecting to see. Hopefully I can get Janel for my next appointment I booked her again in a month. Will update after that. read more

European wax center is hands down the best wax place I've been to, it is very clean I love the vibe and everyone is so friendly! Janel does an amazing job on my eyebrows I will never go to anyone else because of how good she is. She actually takes her time and doesn't rush like everywhere else I've been. If you are hesitant to go in for any type of waxing don't be! I love EWC and when you go be sure to ask for Janel you will not be disappointed! read more

Janel was very sweet and made what could have been a super awkward encounter very relaxed! Friendly staff, extremely clean and relatively painless! I'll definitely be back. Prices are very competitive and great value for money. read more

I've been waxing with European wax for the past 7 years but this location is the only one in Jacksonville I have to drive 45 min to an hr to get there, lately it always seems like there aren't any appts or walk ins available as I was told today they are short staffed, tells you a lot about a place when you have a quick staff turn around. the atmosphere is not the same in there anymore, my waxes feel rushed and I don't think it's my girl that waxes me, she just seemed like she was pressured in trying to get me in and out. Well I found out today she no longer works there, I'm so sad because now I have to have someone new looking at my crotch!! Dang I hate all these different people waxing my crotch!! I like consistency! European just does not provide that for me anymore. Now I found out they built another one 15 min from me so I will be testing them. European takes pride in their quality of wax they give and I take serious how I feel when getting waxed and customer service I hold at a high standard and I'm sorry but they just don't have it anymore. I give 2 stars for the awesome type of wax they use. read more

I had a great experience at EWC I had janel as my wax tech love her warm and welcoming personality I was totally comfortable, she explains everything she does step by step which is great for new comers read more

If you're looking for an amazing wax girl Janel is the one to go to! Janel is just short of my soul mate! She's quick, efficient, and just a great person! Obviously getting a bikini wax isn't the most comfortable thing, she makes it as comfortable as can be! She has tips and tricks to help ease tension and lessen pain, I would follow her to the ends of the earth! read more