They don't offer any kind of free checking or savings. They charge you to keep your money so that…read morethey can make money off your money. They are soon to be sold to another corporation... for the worst.

First Bank is the best financial institution in Colorado. It doesn't matter what branch that you go…read moreinto because you will always get great service . The same if you call in as the customer service agents are second to none. I have been with them, since June of 1999 and do not plan on ever leaving.

Been a customer here for over 40yrs, but things are changing quickly. Drive thru is closed more…read morethan it is open, making it less convenient to go inside. When inside, you will find very few tellers available, and very little energy. So what is wrong here? Who needs who? I have to wait in line just for the privilege of handing over MY money so that they can make even more of THEIR money? Hmmmm...time for a change. And wait until they take over PNC banks. Time to look elsewhere. FR Highlands Ranch

I've been coming here to this bank for a very long time and had the best customer service from the…read moreteller named Hudson, I had to do quite a few things and he helped me through them and gave some of the best customer service I've ever received in my life. This gentleman treated me with the utmost respect and dignity he quite frankly resembles what every FirstBank teller should be like and he deserves a raise!

They closed our account and mailed the funds to us via UPS Cashier's Check. It was for a large…read moreamount. UPS lost the check and we are struggling to get our money. The local branch has been extremely helpful in escalating the issue. We use the branch at Broadway and Mineral. If you use Chase I recommend going to this location.

I have started the process of divorcing myself from USAA (due to sheer ineptitude after the theft…read moreof my wallet) and opened accounts with Chase Bank today. I was very leery of the terrible google reviews for all Chase Bank branch locations within Colorado Springs. I did not want to get more hassles from this bank, after what I just went through with USAA. On a whim, I looked at the Castle Rock locations. There were 2 of them. The older location had the terrible reviews like the C Springs locations, but the newer location by the outlet malls had 1 review that was 5 out of 5 stars. Three people were mentioned by name in the review as being very helpful (Todd, Johnny, and Connie). Hmm, I decided I could drive up there and open the accounts. I called last Thursday to schedule an appointment, hoping to meet on Sat morning since I work during the week. The three people were not working on Sat. So, I decided to wait until Mon morning and take some time off work to do this. My meeting with Todd was set up for 9 am. I received a call back from Todd later that day, and he suggested that we meet at the Chase location on Baptist in Monument, so that I didn't have to drive to Castle Rock. Todd also lives in Monument. Todd talked to his manager Connie, and she approved the plan. Today was the appointment. Todd greeted me at the door, and we went into the bank. Todd talked briefly with the manager, who told him to use his desk. Todd went through the checklist of opening the accounts, and in the end everything was set up perfectly. A++ customer service !!! Thanks, Todd !! On a side note, the manager of the Baptist branch never came over to check on us, or to introduce himself to me. I believe they were short-staffed today, but I figured he/she could come over and say hi for just a minute. SO, if you are thinking about switching banks to have the instant text alerts for all your credit/debit cards, call the new Castle Rock branch and set up an appointment with Todd, Johnny, or Connie. These are the 3 individuals who had the great review before my dealings, and if Johnny and Connie are even half as customer-oriented as Todd was, they have probably the best Chase branch in the state.

I have banked with WF for over 30 years and have always found them helpful and responsive. When we…read moremoved to HR six years ago we selected HR WF because it was close and at first they continued to provide excellent service. However in the past year the HR branch service has gone to hell! Would not recommend this branch - we will not use them again.

This Bank lies to its customers, and not willing to help out in the timely manner that they promise…read moretoo. I will be closing my accounts with in the next week. I am very sad to part ways, but after 4 yrs of dealing with them and always making me feel like I am a burden to them I must go!!!!!!!!!! L.

I'm updating my review…read more A supervisor did reach out to me after I posted this review, and apologized for the mix up, and informed me she had spoken with the people who gave me misinformation in order to correct any future issues. This supervisor had taken the time to review my correspondence with the Red Rocks CSR as well as the calls I made to the "call center" and agreed things were not handled as they should have been, and has taken steps to ensure it doesn't happen that way again. I appreciated the fact that Red Rocks cared enough to reach out to me and to let me know that they do, in fact, care about their customers experience.

Absolutely Furious! I have been a member since 2005 and just learned that the $5.00 monthly…read morecharge I have been incurring for the last 21 years (252 months, $1,260) was a result of a service they offered that I am not using, and not just a monthly fee for having a checking, savings, and overdraft accounts! I called to ask for a refund and I was told that I agreed to this fee in 2005 when I signed up for my accounts! I trusted this credit union. I have closed ALL Accounts with this bank and will NEVER use them again!!!

I've been a long-time customer of FirstBank, which made my experience today especially…read moredisappointing. I came in simply asking for Lunar New Year envelopes and crisp new one-dollar bills. Instead of being met with courtesy or helpfulness, the teller was rude, dismissive, and gave me noticeable attitude. There was no empathy or willingness to assist--just an unpleasant interaction that left me feeling unwelcome. As a loyal customer, I expect basic professionalism and respect. Unfortunately, this visit fell far short of that standard. I hope management addresses customer service at this branch so others don't have a similar experience.

Absolutely wonderful Bank. I went to the one on Lincoln. Personal banker was fantastic and very…read morepatient. Their customer service also worked very hard to help me with two accounts.

Even though I am member of a local credit union, I frequent this Chase bank because of my Chase…read morecredit card and the need to exchange foreign currency. I must say I was pleasantly surprised how this branch really makes me feel valued. Every time I visit, I am welcomed by name even before I get to the counter. The bank tellers/staff are extremely friendly and efficient. Should my personal banking needs change -- I would definitely consider Chase. TIP: If you are a Chase credit card holder and need to convert or exchange money, I highly recommend visiting. Chase gives you the current exchange rate (not some +/- 10%), plus there is NO fee. Just give yourself up to 7 days to get your new foreign money exchanged.

I've been a Chase card holder for a couple decades. Lately I've noticed that the customer service…read morehas deteriorated immensely. Once Upon a Time if there's a problem with the vendor transaction they would take care of it immediately now they pass it along from one person to the next to the next and to another and finally they end up without authorization from the card holder issuing a new credit card with a different credit card number. What does this mean? It means every vendor that's linked for an automatic charge reoccurring monthly will not be turned down and it's now my responsibility, without my authorization. To correct all these charges and pass along the new credit card number. If I'm going to pass along a new credit card number it will not be with Chase I'm going to be opening up account an account with Capital One or American Express where service is still important. Extremely disappointing

Halle Todd is the best! She reached out her limb to help me regarding an extreme situation!read more

Very rude stuff. I am a private client but they made me feel like I want to close all of my…read moreaccounts just because of the stuff that works there.

Bryttnea Dillon is one of, if not thee, best bankers I have ever had the pleasure of dealing with…read more She is the most professional, communicative, and personable banker out there. She will give you a call to remind you things or ask if there is anything she can do to make your life easier. If you are considering a switch or just need to open a bank account in general, I highly recommend Colorado State Bank & Trust / Request to talk with Bryttnea!

I've been a member here for about 4 years. Impeccable customer service. I'm always first or…read moresecond in line. The helped me set up and IRA for a xfer from a previous employer. They helped me with the forms and if something needs to be faxed they take care of that too. Very close and easy to cash a check or withdraw cask for the weekend.