We have been here several times. Often to replace a watch battery. Recently, We did have two rings repaired, and they did an excellent job. Employees are friendly and courteous. Also, they do provide an accurate estimate before starting work. read more

I would NEVER recommend anyone doing business at this "family owned" jeweler. I have been hung up on, lied to by the salesperson, yelled at by the store manager, and basically been given the most horrible customer service of any business ever. I would instead recommend the Jewelry Shoppe on Molly Pitcher Highway in Greencastle, Pa. Excellent customer service, prices, and accommodating to out-of-town guests. I read more

Great hometown jewelers! Professional and knowledgeable. My wife and I are repeat customers because they stand by their products and have a great high quality selection. read more

If I could do 0 stars I would. I had some jewelry appraisals done on some pieces for my homeowners insurance. I was advised by one of their staff that would be a good idea since the prior appraisals were done 14 and 6 years previous and I was told that gold and diamond prices had gone up considerably. The appraisals price I was quoted was $300. I was very surprised when I picked up the appraisals and all the pieces were valued considerably lower than the ones done years ago. Also I was charged $400 rather than the $300 quoted. The new appraisals were useless for my insurance purposes so I just wasted $400 and got nothing of value. I wrote to the owner and expressed my dismay, attaching the previous appraisals, and the new ones just done. Heard nothing, zippo, nada and it's clear they don't care about customer satisfaction or being ethical. Stay away! read more

I just purchased a 3.0 carat beautiful diamond engagement ring from Belle. I received very professional service and courtesies. You will find they have quite an extensive inventory to choose from. The staff is very friendly and educated to help you decide which piece might be best for your personal circumstances. read more

I had my ring resized at Belle Jewelers, which cost $150. I later learned this number was quite overpriced. I was also off put by the snobby nature of one of the employees who worked there: she was curt, rude and completely transparent in her distaste for what she was doing. Find another place with kinder people, especially when it comes to working with a jeweler. read more

Just in case you feel like getting service done to jewelry or buy something I would strongly stay away from Bella Jewelers in the mall. Took my engagement ring down and wedding band. Got it back guess they thought I would not notice one of the diamonds are missing and filled in its place with some crap. O and of course no one to talk to about it until Monday. Ugh. I wanted to go off. Really people. The worst part it is was the owner who did it. Not just anyone. THE OWNER!! it was not the main one. It has one on each side of the ring. It was gone. Filled with something that looked like hot glue. They probably thought I wouldn't notice and just put the ring on and try to blame it on me. Never will go back! The wanted me to pay $140 for my rings being dirty and missing a diamond! Yea I don't think so. read more

I love this place so much. I purchased my wedding rings there. They have so many beautiful pieces of jewelry, and the selection is amazing. The staff is fan tastic! I have purchased jewelry at other places before and it has broken and has needed repair, but instead of waiting a month for that other jewelry store to fix it I took it to Belle's to be repaired in one day or so. They are so fantastic I will never go anywhere else, I love them so much! read more

If I could give zero, I would.-crappy work, worse service, and they lied about the source of the repair work, sent items OFF site AFTER saying all work done in house, on premise. I was looking to have work done on an antique family ring. We were told 5-7 days, we had to call four times on day 11...three days AFTER we were supposed to get it back...for an up date, and we were given a run around, We had to go in and actually stop someone and* request they look-up the status of my ring. The sales people tried to get us to leave by saying "If its not here, its not done." After a WEEK past the estimated completion date, I need more than that. Now the small woman who did take the time to look-up my ring was the ONLY saving grace, and I wish I would have gotten her name. When it as finally done, ALL FOUR women were more interested in helping the man who walked in AFTER us settle his 2K+ credit account in one chek. Stop and think about that, I knew from the OTHER side of the shop how much money he wanted to write a check for in that moment. List of things that make my skin crawl. Not to mention the clear lack of appreciation or respect for me. They did less than HALF of the requested work, took 21 days to complete 5--7 days of work with NO COMMUNICATION. We paid for what was done, and left. WE WILL NEVER GO BACK AND WE WILL NEVER SUGGEST BELLE TO ANYONE!!!! read more

Would never recommend this place to anyone. Worst customer service ever. The man claiming his family owns this store, is extremely rude. And for all the money that he claims he has, he should really go get his teeth fixed. Worst customer service ever. read more

I was absolutely appalled at the treatment my friend received today when she went to pick up her engagement ring and wedding band that she had entrusted to this company over the period of one week. Her set came in a beautiful leather box, from Belle Jewelers, purchased almost a decade ago. She was so proud of the care she had taken in keeping the ring set and box in perfect condition. However, what was returned to her was a box that was essentially destroyed. It was scratched and torn and ripped all over--it didn't look like the same box. Being as it was the box she was PROPOSED to with, she was upset. The owner's son (the one she was speaking to) was extremely abrasive and condescending to her when she expressed her grief at her destroyed property. He raised his voice and continually told her, "Sorry, it's just a box." When she commented on his inappropriate behavior he made sure to announce that it was his family's business--as if that gave him the right to berate patrons who were simply trying to understand how it could possibly be acceptable to destroy personal property and then conduct themselves so unprofessionally. Upon trying to explain to him that it was not "just a box" but an item of very important sentimental value which was destroyed while under their care, he told us to leave the store. I have never felt so disgusted by someone in the customer service industry, particularly a jeweler who should know the importance of sentiment that is attached to jewelry. I cannot believe the carelessness with which her precious rings were treated and how they were returned to her, and I cannot believe they brushed her concern off as unimportant. I will never do business with this "Family-owned Jeweler" in the future. read more

I had bought my engagement ring and wedding band from Belle Jewelers 8 years ago. I brought it there in it's original pristine packaging last week to see about having a pendant made from it. I had stored the box in a drawer in my bedroom for years, where it was never exposed to the elements and had not one scratch on it. I picked it up today and was handed back my ring in a box that looked like someone let their dog chew on it after dragging it around on the cement for good measure. The hinge on the back is completely dry rotted with no more finish, like it had been opened and closed hundreds of times. The finish is all dry rotted on the entire piece, doesn't even look like the same box- for all I know they gave me someone else's box and gave mine to a different customer. But just like the jewelry inside of it, the box has sentimental value. Just as every piece of jewelry in that store isn't actually worth a tenth of what it's being sold for, it's the symbolism and the sentiment that holds the value. I received a dismissive "it's just a box", multiple times by the owner's son (he made sure that I knew that, of which he should be ashamed as he was being a poor representation of his family's business). He tried to give me some plain velvet box, and I said no, I want one like this or at least similar. To which he looks at me and snaps "Well Im not giving you a wooden box." No one asked for a wooden box? My box was a faux leather with the jeweler's name inside, I don't want more than what I brought, I want to leave the store WHOLE. You know, when you leave something of value at a JEWELER you would expect to at least receive it back in the same condition as you left it, not completely trashed. After telling me in a very nasty tone "Ill tell you what, you buy a pendant from us and I'll give you a box," he promptly kicked me out of the store. I will never spend one cent there, which is a shame as I would rather give to a family business rather than a chain store, but I will never spend a dime at a place that treats their customers so poorly. And I will do my very best to spread the word so people know how they risk being treated- should Belle Jewelers not treat their customers property in their care properly, they will first blame another employee who wasn't present saying it was due to the rubber band they put around the box (it's far more damage beyond a mark from a rubber band), they will punish and be condescending to the customer, give them a back handed apology (along the lines of "I said Im sorry, it's just a box, what do you want me to do about it?") after chiding them and then kick them out of the store when they do not find that kind of treatment as a proper answer to the issue. Horrible experience, and if the owner's son doesn't understand sentimental value, maybe he should find a line of work that doesn't rely so heavily on it for his income. read more

I absolutely fell in love with an engagement ring that was custom made by their jewelers. To my delight, my (now) fiancé bought it on the sly and proposed. I haven't seen a selection like theirs anywhere else and I have never had a problem with any of their staff members. They were even nice enough to replace the original paperwork that had gotten misplaced during a move. There is never a shortage of interesting and beautiful pieces in the store. They can be a little pricey but I think you get what you pay for. Every jewelry store I have been in comments on how lovely my ring is and I can't wait to have Belle design my custom wedding band to match :-). Look forward to doing more business with them and I'm sorry to see that other people have not had the same wonderful experience. read more