I had the pleasure of speaking with Elise this morning when I called to schedule appointments for…read moremy 2 cats. She was beyond helpful and patient, as well as so friendly and informative!:) Thank you for making my experience wonderful!

Finally, a success story! I've been eagerly awaiting the day I found a dog and would take one home…read more I checked the website before I left to make sure the one I wanted to see was still there and he was. It had been several months since I was here last and I couldn't remember what the protocol was for visits. Once I got inside, the man at the desk told me I could look around and then fill out a form about the one(s) I was interested in. When you first walk in, the cat wing is on left near the front desk; there's two hallways with dogs on the left, and the puppies and critters are on the right. I heard straight to the puppies, took one peek at him, and immediately went to the front to fill out the paperwork. After what seemed like a while, I was granted my visit. He took to me right away and I knew I was going to take him home. After the woman came here in to finalize the paperwork, she told me to go to the front to finalize his pet insurance. Things got a little chaotic because as I was in the middle of finishing his insurance, I was called by the other side to finalize his paperwork. We got everything straightened out, but it'd be nice if a better system were in place. Regardless, I finally got the puppy I wanted and was pleased with the service.

I found the staff compassionate and efficient. My dog that I adopted, Angeline (now Angel), had…read morebeen well cared for in this shelter. Her known history and medical care was well-documented. I was very impressed!

I have been volunteering here for 3-4 years…read more First off, the positives - which there are a lot. The CEO cares more about animals than anyone I've met. She is amazing and works tirelessly to make St. Louis a better place for animals and people. She's also very warm, empathetic and nonjudgmental toward anyone who needs to give up their pet or needs help. Staff is mostly the same way. The facility is awesome and constantly changing. I swear every time I go in, there's something new. It's definitely the cleanest shelter I've been in. There is a cat area and a dog area in a separate building. Sometimes the dogs overflow into the other building when they're crowded. The cat area has as many cats roaming freely as possible (ones that get along with one another and people). They do great with feral cats and socializing them. The dog building can be very overwhelming when all the dogs are riled up, but they do their best with calming music and sound dampening materials. The flexibility of volunteering is awesome. You do a training session for cats, dogs, or both then you can basically come anytime to walk dogs, clean enclosures, play with cats, do laundry or dishes, or really just sit in a room with a pup who needs some company. There are multiple volunteer programs too if you have more time to bond with an animal (fostering, staycation, 1:1 program, and more). Even if you only have 20 mins to run in and walk one dog, staff is so grateful. There is also a Facebook group where volunteers can post pics and talk about the animals! Adoption-wise: I adopted my cat, Bali, from CARE. She is absolutely amazing and I'm so grateful for her. I originally brought her home for a "straycation" (a short break from the shelter) because I wasn't sure if I was ready for a new cat after my previous one passed away. The straycation turned permanent after a week of seeing how perfect she was for my family. The adoption process was incredibly easy and I love how CARE makes sure to vet people before adopting and education people about declawing and letting their animals outside, etc. before allowing them to adopt. A few cons: As I mentioned a little, the dog area can be overwhelming. There are absolutely people who are happy to help you but sometimes everyone looks extremely busy. Policies change often which is difficult to keep up with - though they have been working hard on signage for this. Speaking of policies, it can be difficult to keep up with the protocol for volunteers/fosters at the adoption center. The feeling when you first walk in very much depends on who is working at the time. Sometimes, I arrive to welcoming staff and and can go right through to the cat area or the warehouse. Other times, I am looked at like I have 5 heads when I come to hangout with the cats or told I have to stay in the waiting area to receive foster supplies. It's a little odd to me that the front door is locked and requires you to ring the doorbell. I completely understand concern for safety but I don't know any other business that has a locked front door during regular hours and it feels less welcoming to be asked why I'm there before I'm allowed to come in. Finally, the veterinary care is sub-par. They recently built a vet area which is amazing, but I haven't had much luck with the actual vet and I know other volunteers with similar experience. Of course vet care is expensive and it's difficult to find vets who will volunteer their time or be paid minimally for a non-profit, but there is room for improvement nonetheless. The main vet is supposedly very experienced, but he has sent me home with numerous fosters who had issues after their alters or general medical issues. I have brought in cats for him to check out, told they were fine, but then they were very much not fine and had to be brought back in. He is completely unfazed by most things. I'm sure he has seen a lot of severe injuries in his career, but the cavalier attitude toward concerned foster parents is off-putting. My advice is to be very thorough and assertive with fosters - if you think something is wrong, don't give up just because they took a quick look and didn't notice anything obvious. Do some research in advance on how to recognize fleas, infections, etc. so that you can really examine the animal you're thinking about bringing home so that you don't inadvertently take on more than you can handle. Overall, I absolutely recommend CARE for both adoption and fostering/volunteering, just with those few caveats. Even with those concerns, CARE is the best shelter I've ever volunteered for and am proud to be a volunteer.

Our dog loves it here but you can never get in for daycare or boarding. It is clean and the…read morepeople are pleasant. We have failed getting in even calling a week or two in advance for daycare.

We had to find boarding for our 3 dogs in short order as we had a family emergency out of town…read more None of the dogs had ever been boarded before so we were a little nervous on how they would do. We checked out Kritter Kare's Howliday Inn and a few other places near us on a Tuesday and the dogs had to be boarded starting Wednesday. We choose to use the Howliday Inn and I'm glad we did. The facility is clean, modern and welcoming. The 3 staff members we interacted with with were friendly, knowledgeable and professional. There is a large inside common area for the doggy day care and at least 3 outside play yards. I was shown two boarding areas and we were able to keep our 3 dogs together in one area which really seemed to help with any anxiousness they had about the new and unexpected situation. They were super accommodating to our needs of a very early drop off and a very late pick up due to the last-minute out of town travel. They communicated with me after the drop-off, providing updates and even pics on how the dogs were doing. The rates were fair/comparable and communicated up-front . The short story is the dogs were well taken care of and seemed to have a good time. I certainly recommend this business and will use it again if we need to board any or all of our dogs again. BTW - they also offer day sitting/playtime and additional services that can be performed while your dog is boarded such as grooming and nail care. Thanks to Jen and her staff for helping out in a hectic time and we're so happy that everything worked out great for the dogs.

Highly recommend for adopting a pet. They are very knowledgeable and caring and the experience…read morecouldn't have been better. I am a repeat customer!

Very helpful and friendly staff/volunteers. We adopted a…read morepup a few weeks ago and couldn't be happier about the addition to our family!

This is a great place to volunteer if you are looking for opportunities. The leads train you…read morethroughly and explain their twice a day process to clean the litter pans, feed/water, and provide a scratch or hug if appropriate. They follow appropriate procedures for avoiding any cross contamination, required vetting, and administering meds when needed. They have supplies and cute items for your pets too and all purchases go back to supporting the cats care! They mainly take in strays and surrendered cats, so consider taking one or two home and give them the love they desire!

I ws rather shocked. 2 or 3 folks sitting at a table but almost every litter box was dirty. they…read morehad been dirty for some time. if I was adopting out kitties...I would make things spotless. I have volunteered for many years at shelter, and we always kept kitty cages spotless. some litter boxes so full of "stuff", nowhere for cats to go anymore. also, sure would be nice to know cost of adoption. did not have info until I saw it posted. 3x what other shelters charge. $150. I know many vets donate their time or greatly reduce their fes. if this is not happening for them..they need to bring in someone to negotiate fees or get some volunteer hours from a vet. ty.

We have had a wonderful experience at both the Columbia and Waterloo locations with the incredible…read morestaff and well stocked inventory. My husband and I have been able to recommend Three Tails to so many friends and family members that have dogs because supporting local small businesses matters. Thank you for providing such a valuable resource to pet owners that is so hard to find these days!

If you're looking for good pet food, great advice, or grooming services... this is your place. The…read moreowner, Taylor is always available for questions or concerns. She truly cares about your pet. Everything in the store is organic and Taylor is certified in pet nutrition. Any questions you have... she has the answers. And she loves when I bring my dogs with me shopping. They love the toys she offers and the treats are the best! I will always come here for my pet needs! You won't be disappointed.

My poor kitty baby was attacked during one of his outdoor adventures and I didn't have anyone to…read moretake him to quickly. Creekwood got me in the same day I called, took great care of my fur baby, made sure I wasn't spending an arm and a leg on unnecessary testing, and was super quick and to the point about everything. I haven't felt this comfortable at a vet's office in a very long time! I will be taking the rest of my fur babies here from now on!

staff is competent and friendly!! great vet!! Did a wonderful job with our Doberman puppies!…read moreDefinitely worth the drive

I take my cats there! They do a great job and can also flea dip if needed. My kitties never seem to…read morebe stressed out when I pick them up. But of course they know they're going home when they see me

My toy poodle had the best grooming ever since I got her just under 2 years ago. I got a call at…read morearound 12:15 saying she was ready for pick up. They also said they would be closing no later than 1 PM that day. So I rushed over to pick her up. I waited almost 5 minutes, trying to get their attention to let them know that I was here to pick up my dog. While I was waiting, I saw through the window that a groomer was working with a Yorkie. She reached behind her, grabbed an rice crispy, treat, took a bite, and put it back behind her. The Yorkie got excited and she smacked the dog, upside it snout and firmly told the dog know. Then another lady came in to pick up her toy poodle, and I told her what I just witnessed. We looked through the glass again and the groomer smacks the Yorkie once again on this now. I struggle with that issue. My dog is a rescue dog and was abused prior to being rescued. I will not tolerate anyone abusing my dog while she's getting groomed. It was not a hard smack. But it was enough to let me know I would not ever want her to groove my dog there. So, although the grooming was near perfection, I don't want to take my dog there ever again.