Our pool cleaner comes every single week for a tiny spa/pool but charges $160 every two weeks. For that amount of money I have texted emailed and called and received no response when a dead bird landed in my pool and I need to know how to chemically treat it. No one responded to me whatsoever. I am willing to write grand reviews for companies that actually respond to its consumers, but this company isn't able to do so for whatever reason though I have left a few voicemails text messages and even an email so I am left to believe that they are more interested in me paying $160 for a spa just to be cleaned and barely treated for maintenance. This is an exorbitant amount of money for a company not to respond to its loyal customer and I'm trying to cut down on the services because I'm now a single mom and I can't get anyone to respond so I'm writing this review. read more

I have reviewed Bell's Pool and Spa a few times since we began using their services years ago. Still, this addition is long overdue. We live right in the middle of the Mountain Fire damage in Camarillo. While our house was spared (for the most part), our pool was a mess. It was filled with leaves, ash, soot, and "volatile organic chemicals" from burned battery acid, asbestos, and such. We were at a loss as to what to do and the County was so inundated with homes burned to the ground, no one could really help with this issues. The Bell's advise early on that the healthiest approach would be to empty the pool and then acid bath (if necessary) and refill. We were able to speak with Marty and Lisa and they assured us that they would get someone as soon as possible. Needless to say, so many home owners were in this same predicament. Tammy came over to clean what she could as soon as service companies were allowed back into the area. She used a pool net and her portable vacuum on a couple of occasions to get the major leaf and burn debris removed. The soot and ash was too fine and couldn't be removed in this manner. We tried our in pool vacuum system but it clogged after three to four sweeps each time. It would have meant cleaning the filter over and over and over again. Josh next came over and assessed the pool and verified that he could empty, acid bath, and refill it and get it back to new. It took one day/overnight of set up to use a sump pump to remove the water and debris. Then he worked washing, rinsing, and acid bathing where necessary. He was here for about nine hours on the second day. He didn't stop until he had everything ready. Josh also got our hoses set up so the refill would begin right away. Bell's can get very busy and sometimes it takes more than one attempt to get through to them; however, time after time they have come through for us. read more

I am sorry to do this - I hate leaving bad reviews but I have tried multiple times to get someone to reply to my messages and I have been completely ignored. Our pool is green and has not been taken care of well at all and I cannot get anyone to return my calls. I am so frustrated as it has been weeks and our pool is full of algae! read more

Bell's Pool and Spa - This is a photo of our pool as it currently looks thanks to their complete lack of care. - Pool & Hot Tub Service Near Me

Avoid! Do not do business with this company. I have used them for years and they were fine. Then starting this year they are falling apart. Our pool tech quit and they had another guy replace him. The replacement only lasted two weeks before he quit. Another tech arrived and was great, but only lasted a month before he quit. Bells pool doesn't take care of the customer and employees are constantly changing...likely because of how this company is run. No one EVER calls you back, returns a text or email. read more

RUN LIKE HELL!! READ ALL THE OTHER POSTS BEFORE YOU HIRE THEM!! FORGET IT!!! All the POSITIVE REVIEWS are BULLPUCKY!! I went online, booked a filter cleaning, paid for it with a credit card....no email conformation, no one called, no one texted no one confirmed anything; yet still, I took the day off from work, so I would assist since y pool is brand new. Spent ALL DAY at home, and.....crickets. F-YOU, Bell's!!! I hope you enjoy having YOUR time wasted in civil court. read more

Wow Bryan when all else fails lie.Tou are the absolute worst pool installer/contractor ( if you license is active) You have no integrity WHAT SO EVER. If you say you will be at a home to continue work or start work I know from experience it usually is a no call no show. You left our back yard in SHAMBLES for a year.So you don't have a drop of integrity to even fess up to your own work. Shame on you. You left the backyard incredibly unsafe and my husband fell and broke his ankle. No caution signs ..... nothing. So yes this is you business. read more

So this company has been a life saver! We purchased our home a little over a year ago and we are first time pool people. They were only $20 more than the pool guy that came with the house. He was a cool dude but he didn't have time for our pool. Bells pool was able to come out and get our pool from the black lagoon to clean and clear in days. They are always on time, you get notifications when they are coming and when they finished. They have a text number you can send request for suggestions, complaints and to have the maintenance guy come to fix something. They also install all pool equipment and will even register your new components for their warranty. Hands down am so happy with these guys! Highly recommend!! read more

Bell's Pool and Spa - Algae mess to clean - Pool & Hot Tub Service Near Me

We called a couple of times and left messages. Long story short, we never received a call back re: our inquiry. I'm sure they are inundated with work, as most places are due to Covid, but a simple call back would have sufficed. read more

I can't thank Justin and his team enough for being so communicative, knowledgeable, and genuine. My property management company assigned me with Bell's Pool & Spa when we first signed the lease & they were AMAZING never had any issues. Months later we were assigned several other pool companies who honestly had no idea what they were doing, our pool turned green and they could not fix our jacuzzi. Frustrated with these issues I ask for Justin's company to please be reassigned to our house and within days we had a clean pool (right in time for the holiday weekend) & our jacuzzi was working again! We are very appreciative .. thank you!! :))) read more

After addressing an ongoing issue we had with their cleaning services, Justin and his team worked on resolving the issue as quickly and efficiently as possible. They reassured us of their customer service and came on a day they were not scheduled to ensure we were satisfied. We greatly appreciate your commitment to our satisfaction and look forward to future business with you. Thank you! read more

Great service. showed up on time and addressed my issue right away. They are professionals and are able to trouble shoot my problem for me and provide an affordable solution. read more

I am having an issue with my pool heater staying on and messaged Bell's Pool for some advice. I quickly received a message back with some great free advice until they are able to come out for service. It's nice to meet someone who values their business and customers and isn't just out to make a buck. Thank you so much for your help on a Saturday :) read more

After having issues with the service we were receiving, Justin and his team were very quick and responsive on resolving all of our issues. The technician came out & took the time to explain that it would take a few weeks to get the pool back in shape. We can already see the difference & how great our pool is now starting to look, all thanks to Bell's Pool & Spa. Justin, we deeply appreciate your great service. Thank you! read more

Josh came to fix my pool heater after someone else quoted me $3500 to fix my heater. Josh was so efficient and helpful. He really took his time with diagnosing my heater, he spent a good 45 min trying to figure out what was wrong with it. He suggested the part that I need to fix it and with $15 spent on Amazon in ordered the part and fixed it myself. Bells pool service is the best. Highly recommend and josh is an excellent employee!! Give that guy a raise!! read more

Bells Pool and Spa is a privilege to work with. Their attention to Detail is second to none. Their communication was immediate and prompt. And their techs are very informative and professional. I am thankful for my management comoany for teturning to Bells Pool and Spa. After experiencing how 2 other pool companies conducted bysiness, i dont see how anyone would not choose Bells to do their oools. I HIGHLY recomend this company. You will NOT be disappointed. Thank you. read more

I've been so pleased with Bell's Pool & Spa, I felt it important to write about my experience. My husband used to do all the maintenance on our pool but due to his unexpected death this year, I found myself in a situation where I had to hire someone to come help us with our sudden pool problems. I only wanted someone I felt I could trust and wouldn't take advantage of me. That's when I remembered Justin Bell. I've known Justin since he was a boy and now he's running his own pool cleaning company. He's always been a wonderful person and having him come out to discuss the matter was the best decision I could've made. He's always been kind, trustworthy and now he's a very reliable and excellent businessman. His team resolved our cracked filter and unusable pool problem in time to use the pool during the hot summer days. His expertise, "bedside manner" and willingness to help made me breathe a very confident sigh of relief about all future pool maintenance needs. I highly recommend Bell's Pool & Spa for your pool maintenance needs! read more

Bell's has been taking care of our salt water pool for several years. They used to be reliable, but over the past two or so years, their service has been going steadily downhill. The weekly cleaning consists of a five minute visit, if the team shows up at all. The salt cell isn't maintained per contract; the red warning light has been on for months and it is covered in cob webs. Instead of maintaining the cell, they periodically dump a bunch of chlorine in the pool. The only way to get the services we pay for is to call and complain. Repeatedly. read more

I am updating my review based on months of wonderful service. After the initial communication issue, the owner reached out to me to apologize and explained the reasons behind the lack of communication. Since then, there has been exceptional service and communication and I would highly recommend this company. They have also been very helpful with referrals when we have needed work done on our spa. read more

There is no better service than what you can expect to receive from Bell's pool and spa. Family owned business Justin and his wife are caring and dedicated to keeping your pool clean and clear! read more

Everyone at Bell's Pool and Spa has been very nice, accommodating, reliable, and communicative, and they do a terrific job keeping our spa clean. Highly recommended. read more

I highly recommend Bell's Pool & Spa. Our pool to turned green over a weekend we were away. It was getting serviced weekly by another company but obviously they were doing a poor job. Justin and his team came in and resolved this for us. Although it took 2 weeks, which was not their fault, they have the pool so clear and perfect for swimming again. Justin is great at keeping you updated and even if it's bad news he appropriately sets your expectations. You can't ask for anything more. Great job! read more

I believe Bell's Pool and Spa are Ventura County's finest Pool Service company. The owner (Justin) is an honest man with integrity. I highly recommend Bell's Pool and Spa to anyone looking for these services. read more

Justin and the crew at Bell's Pool & Spa are outstanding! They are consistent, on time, and continuously exceptional. They are extremely professional and welcome consistent feedback from their clients to ensure they are offering the best service possible. Justin is detail oriented and extremely skilled at his trade, but also puts a great deal of heart and compassion into every client he has. We use them for routine pool maintenance because we were so impressed with the service they provide and the great team they have on staff. They have the high-quality work standards we look for in a trustworthy business. We personally recommend and refer our pool maintenance inquires to these guys every time! read more

I have worked with Justin on many pools and we have collaborated so well together that I needed to write a review to let everyone know how well he looks after both his customers and sub contractors. I would recommend his company to anyone needing their pool looked after. read more

Justin, Marty, Noah & Madison are the best! All are so very professional making integrity #1. I had a totally green pool from winter along with failing equipment. This coupled with a debilitating accident brought the pool & spa to this point. Justin, Et Al., worked with me and came through on all that was promised. I will be referring Bell's Pool Service to all my family, friends & clients alike. They have many selections of various services for every budget. Thanks again Justin & Company! read more

I have been using their service for about two months now, and they are by far the most professional group I have worked with. They have been in contact with me during my onboarding and were committed to ensuring that I was overwhelmed with their service. I will highly recommend them to any, and I look forward to discussing some other services with them in the future. read more

Total disaster. Unreliable, irresponsible, dishonest. Worker refused to wear mask. Waste of time, money, energy. Never dealt with a worse business,ever. read more

I've gone through many pool guys, nice to find someone who cares and takes pride in their work. These guys do good work and nice

Fantastic service! Always dependable! Easy to reach if I have any questions. Justin is absolutely great to work with!

We have had Bell Pool maintaining our pool for almost two years. At one point I had a problem, Justin handled it wonderfully. It means a lot to me that he cared enough to go the extra mile for a demanding client. I would recommend using their services to a friend. Josh is great, good with our crazy dogs too. read more

I've had Josh Unterberger frequently clean our pool & am thrilled to continue working with him through Bell's. He is extremely dependable,does a thorough job, works efficiently, & is very professional. Bell's and their customers will be equally impressed. read more

Bell's Pool and Spa is the best pool service we have used, they have been servicing our pool for over five years. They spend the time to check all filters, vacuum, sweep, clean the surface and check the chemicals. We have used several other pool services who would abbreviate the weekly cleaning and sometimes be in and out of our yard within 5-10 minutes. Bell's always takes the time to do a good job and if something breaks down with the pool equipment they have the resources to repair it. I always refer Bell's to anyone who asks. read more

Thank you for coming out the day of my request. We are having a party this weekend and our usual pool man wasn't able to come as he had a family emergency. Your technician did a great job and spent a fair amount of time making sure the pool and spa were perfect! read more

Justin and Marty are always so quick to respond to any issues we have had with our pool and spa. They are always keeping me updated on status of equipment. We also have a Jandy remote system which they programmed for me so all I have to do is touch 1 button to turn on the pool heater and 1 button to turn on the spa. I would highly recommend them for all of your pool and spa service needs. J. Garcia read more

I called for a service/repair issue for my pool. While the repair didn't fall within Bell's scope of work, they spent the time to inquire about the issue, make recommendations, and offer a referral contractor. Thank you. read more

Awesome is the best way to explain the service!! Since our pool guy just decided to stop showing up without notice we had to find a new pool service. Our pool guy before calling Bell's would complain, skip weeks (no call no show - pool would turn green), even towards the end brought his dad to check some things that weren't even broken (we had someone check for us). Him not showing up was the best thing that happened to my pool! My wife called several companies and Bell's responded promptly and provided reasonable pricing. The first service was on time and done by professional who was courteous and super informative. Not only has every visit been consistently great (not one bad service; they always leave a sparkling clean pool), we also get text notifications when the pool tech is on his way and when the service is completed! Thank you Bell's pool for keeping our pool smiling all year round!!! Highly recommended! read more

We needed a pump in our fountain replaced after we did some electrical work and discovered our pump was a goner. We needed it replaced quickly as we had to be prepared for Sunday service. Justin and his team came out, drained the fountain, replaced it and adjusted some things we needed adjusting, and got it back up and running super fast! They provide great customer service and are always super friendly and easy to work with. read more

We have a tree that dropped thousands of leaves this year and ended up having a problem with the suction on our creepy crawly. My husband had done all the recommended procedures but could not clear the blockage. I called two companies and Justine was the first to call us back and just speaking to him on the phone made me feel at ease. He sent over Marty the very next day and what a wonderful man person he is. Marty was able to diagnose the issue and fix it very quickly. What I love about Bell Pools & Spas is they are family owned and they really seem to care. I hope to start a pool cleaning service with them once I have had my pool resurfaced.(805)231-2709 thanks Justin and Marty. read more

Though i don't personally have a pool, several of my friends do and have told me how pleased they are with Bell's Pool and Spa company. I know several of the people who work there and I would totally have confidence with their service. read more

I had contacted more than six different pool companies to provide an estimate and evaluation of my pool heater and equipment and had 3 people actually show up, prices all over the scale and 1 never returned my call. Save yourself headaches and frustration and call Justin Bell and Marty first, you will Not regret it. Extremely helpful and knowledgeable team, fair pricing and just the best experience I've had. Thanks Bell's Pool and Spa! read more