The salesman was polite and very helpful. The delivery time was quick. We were called two days ahead with a two hour window, which was kept. Delivery guys were polite. I don't get the low stars due to delays in special orders that are most likely out of their control. read more

Regarding previous post 4/.18/25- they are refunding the difference in the price for the chair for the remote that wasn't there, so they did attempt to correct some of the problem. read more

Belpre Furniture was easy to work with in regards to choosing and purchasing our furniture for a new build. unfortunately that isn't the case for a warranty issue we had with a power chair. they gave me the run around for 2 months. the last time I called them they told me that the part came in a month ago and that they left two voicemails. they did not. my phone records back this up. when I called them out they got froggy with me on the phone and hung up. I called back to speak with someone else. that person told me that they didn't know what was going on and that they needed to go back to work selling furniture. very rude, unprofessional and dodgy behavior by all parties I dealt with regarding the warranty matter. the chair is still sitting in my house, broken. we got about 2 months of use out of it. read more

We have purchased two couches and some other from Belpre furniture over the years and have been very happy with the selection and service. We live in Athens, so there aren't a lot of furniture stores near. It's not too far away and we like the brands they sell. High quality and not crazy expensive. They deliver to Athens so that's very helpful. read more

Do NOT do business with Belpre Furniture! We ordered a living room suite in March of 2021, We were told at that time we would receive it in 4-6 months. 12 months later we still do not have our furniture and they could not tell us when we would get our order. We called weekly and their customer service is horrible. They will not return calls or even care to answer questions about the status of your order! My husband and I went in after we were told we could not cancel our order. This is absolutely unacceptable after going rounds with these people we cancelled our order after waiting a year for furniture we never received. Buyer beware!! Go buy elsewhere and save yourself nothing but frustration!! read more

Take my advice and stay away from Belpre Furniture. Expensive lesson for me! I will never buy anything at Belpre Furniture again. The Lazy Boy we bought there 5 years ago broke on August 14, so we went to Belpre Furniture that day and ordered two new Swivel Recliners. They had the chairs in stock but had ordered the bases in July and we were told they will be able to deliver the chairs in 2 or 2 1/2 weeks. $80 to deliver. They insisted we pay $350 down. I called at 2 1/2 weeks and was told the bases hadn't arrived yet, it would be a couple of days more. I waited another week and a half and called again. Told the salesman was with a customer and would call back. Called again before closing and was told the same thing. The next morning, Sept. 6 Salesman Allan called and said he had just got off the phone with the swivel base company and was told the bases wouldn't be shipped until the first week in October, so by the time the bases are installed, and they can deliver it will be the middle of October at the earliest. I asked Allan if they had some bases on chairs in the store that they could use on the one we want, and he said no. I told Allan I would discuss it with my husband. We decided to look elsewhere for chairs, found two and bought them because we were tired of sitting on dining table chairs for so long. I immediately called Belpre to cancel our order and ask for a refund of our deposit. I was told I would have to discuss it with Allan, and again Allan was with a customer. We got into the car and drove to Belpre Furniture. No customers in sight. Allan and another lady said they had just found some bases that they didn't know they had, we should take the other chairs we bought elsewhere back where we got them, were very rude, and refused to refund our deposit of $350. When I insisted on my refund back, they flatly refused, they said I could have a store credit of $350 for anything in the store. How convenient for them. Learn from my mistake; NEVER make a down payment at Belpre Furniture. Better yet, stay away from Belpre Furniture. I live in Parkersburg WV, don't know why it says California. read more

Avoid this place. High prices, poor service, unable to get the product wanted. Waiting 8 or 9 months on a peice they carry! Will never return read more

I highly suggest you pick another furniture store. Ordered furniture in April of 2021 understanding the lead time was 8 months. No updates or calls from the salesperson and when I called for an update in November I was then told April of 2022. Old furniture already sold. The salesperson said they didn't get updates because they had to go look it up?! Wow novel idea to get regular updates for your customers! His solution? For me to call Lay-Z-Boy. My furniture has the same lead time as a piece ordered today? Makes no sense. Poor service to customers and no sense of concern for inconvenience or apology. Won't shop here again. I suggest you don't either. read more

My go to furniture store. I have ordered two living room suits from Belpre furniture and have been very happy with both. They are both beautiful and exactly what I ordered. Delivery guys were very professional and helpful. I will continue to shop Belpre Furniture in the future. J. Lynch read more

Service is terrible. They first delivered the incorrect furniture - they had special ordered the wrong size bed. Then it took them over a month to get everything in. 40 days into a 90 day layaway they deliver the goods and immediately demand payment. Very poor communication, poor ordering, and poor customer service. They have a beautiful showroom and it is pleasant to walk, but don't believe anything they say and prepare to send the delivered items back a time or two before you get the correct item. read more

Outstanding selection and customer service start to finish. Wife needed a lift chair, Allan the sales rep, was extremely helpful pointing out all features and availability. Super selection too. Picked the chair up the next day myself and the gentleman at the warehouse was very kind and helpful. Both of them explained features and care of the chair. Could not be more happy. The store looks great too if you are looking for other furniture....nice selections and clean. Most of the negative reviews I see are about availability--really? They do not make the furniture - I'm sure they would love to get it to you fast if they could actually get furniture. Wake up people. read more

Ordered a set of twin beds from Alan and not only did they come super fast but are beautiful. Excellent customer service and couldn't ask for a nicer salesperson. Kept me informed of where they were and when I would get them and all went like clockwork. Thank you Alan will certainly do business with you again. Highly recommend Alan and Belpre Furniture and they are about 45 minutes from us but well worth the trip. I Sisson read more

If I could give 0 stars I would. Saw an ad for a 299 recliner this morning. Called to see if available. A woman had answered the phone and instead of checking told us she had to check with sales. Sales was supposed to call back. Didn't. Called again after an hour, and she said she did not know the answer. Someone would call. No call. Called back in another hour and was told they were busy but that someone would call us. After another hour still no reply. The sales people could not take two minutes to call us back Very poor way to do business. Will never shop here again. read more

Stay away from Belpre furniture the service is horrible. Their help is absolutely horrible. The couch I got from them is breaking after 30 days. The store doesn't care that it is breaking after thirty days after I have called them several times. Buyer beware. Customer Georgiana Atkinson read more

I've been thinking for a few days about how to post the unpleasant customer experience I had at Belpre Furniture. I've filed a report with the better business bureau and with Mike Dewine's office... but none of that will help any of you looking for feedback/review of Belpre Furniture(BF). I had been looking around for a new mattress, went lots of places; found one I liked at BF. Salesman Allan stated it was a stock mattress but they were out, would have to order. I paid for it on 5/8 $1549, told it would arrive 10-12 business days. (Their schedule for delivery is crappy to work with if you work for a living) on 5/22 I went to BF to cancel the order as I thought maybe I would look around more. Told I could not cancel without talking to salesman Allan. He would b available at 10 on Friday am. Called Allan, condescending, nasty and demanding to know why. Bottom line I could cancel mattress but they would not refund my $1549. In store credit only... I lost it... I was told the policy was clearly posted. it is on a desk they never take you by. Allan even admitted it was never discussed. Paperwork was all done at a different desk and while the statement is on receipt they distract you with delivery statement on right hand side of receipt and require a signature there... but never mention refund/ return policy. CROOKED AS THE DAY IS LONG! I'm usually pretty thorough but I read the statement on left and it seemed to pertain to special deliveries NOT MY STOCK ITEM. PLEASE REALIZE THAT ONCE YOU HAND THEM MONEY IT NEVER LEAVES THEIR BOOKS. Im sick that I have to buy anything there but you can bet IT WILL BE THE LAST DIME THEY EVER RECEIVE FROM ME. I hope this post helps someone else from becoming hijacked like I was by Belpre Furniture. read more

PLEASE think twice about giving this business your money. After they get it - good luck getting any help what-so-ever if you have a problem. Save yourself the money, time and hassle and shop somewhere else. read more

I custom ordered a leather sofa and loveseat on 1/27/18 paying more than $4900. When I placed the order they offered me delivery to Athens, Ohio for an additional fee of $59.95; I agreed. The furniture would take approx 8 weeks to would probably be delivered on 3/28. On 3/20 a Belpre Furniture associate called to tell me they had received my furniture and would be deliver it on 3/28. I was so excited, I told her that I arrive home from work at 2:50 pm so anytime after that would work well for me.She stated that they would call to confirm on 3/27 their delivery time. On 3/27 Belpre Furniture called to say that they could only deliver my furniture between the hours of 9-11am as those were the hours they had available. I told them that I told them that I would be at work and do not arrive home until 2:50 pm. They asked me to leave my door unlocked or place a hide-a-key outside for them to enter my home while I was working. I refused both suggestions,(NEVER DID THEY MENTION WHILE I WAS MAKING THE PURCHASE THAT THEY WOULD ONLY DELIVER TO ATHENS AT TIMES UNAVAILABLE TO ME; THEY ONLY STATED THAT THEY ONLY MAKE DELIVERIES TO ATHENS ON WEDNESDAYS) thus they told me that they would not be able to deliver my furniture until the following week on Apr 4th. On Wednesday 3/28 at 5:32 pm Belpre Furniture called me again to say that the following week was booked up and that they could not deliver April 11th. Yet again when they called me on Tuesday April 10th to confirm their delivery for Wednesday April 11th I was only given the option of 9-11am. I told them that I would have to miss a day from work and asked for my lost wages for the day to accept delivery, I was told accept delivery on that day or forget it, thus forfeiting my the 30% I had already paid for the custom order. THEY HAD 11 WEEKS TO ADJUST THEIR DELIVERY SCHEDULE FOR AN AFTERNOON DELIVERY TO ATHENS, AND WOULD NOT; THIS IS VERY POOR CUSTOMER SERVICE. I SUGGEST PAY A FEW DOLLARS MORE AND GO ELSEWHERE, OR EVEN ASK ANOTHER DEALER TO PRICE MATCH, I HAVE FOUND TWO OTHERS THAT WOULD HAVE BEEN HAPPY TO PRICE MATCH and when they delivered my other furniture, they did so in the afternoon when it met my scheduling needs!!! read more

Terrible customer service. Purchased a metal headboard 4:30 pm Friday evening.Wanted both headboard and footboard, but salesperson told be they did not have the footboard in stock and it would take 6-8 weeks to get it. After taking my credit card, told me I could not get the headboard that evening because the warehouse workers had locked the warehouse for the evening. I said I would come back Sunday to get it, was told they do not allow pick ups on Sunday or Monday. Inquired about the advertised free delivery on Tuesday and she went to check. Came back and said "Good News! The warehouse guys are still here and can get it for you this evening." Great! I drove around to the area for pickup. After a fairly long wait, two guys came out carrying a headboard....no box or other covering. I asked if it was the display bed and they said yes. I said I did not want the display bed as it was scratched on both top posts. The worker said that he was doing what he was told to do. Also, he pointed out the the bed was the same front and back (white painted metal) and I could just turn it around. It was dark in the parking lot and I thought he was correct in this so I took the bed home. Once home, I realized this was not the case and the scratches would be in front. I decided to call the store Saturday, which I did. I described my problem to the salesperson who had sold me the bed, and she could barely recall me or the transaction. She said the distressed look is part of the bed, despite the fact that this was a shiny white painted bed. She told me they only sell display models and there were none of this headboard in the warehouse, despite the fact she had told me she couldn't get to them Friday night. Also, she told me I knew I was buying the floor model, which is ridiculous, as who would ask to buy a scratched up bed for full price and then question the workers loading it as to whether it was a floor sample? She was very snotty about it and when I insisted I did not know it was a floor model, put me on hold to talk to her manager. She came back and told me they would order a new headboard for me, but she couldn't say when it would be in as the Hillsdale company only took full orders from them and they would have to have other items to order before they could place mine. It was generally 6-8 weeks to get a full order, but could be longer. I asked to speak to the manager, she told me all the salespeople handle their own complaints. I asked to speak to the manager again and she put me on hold. Then I was disconnected. I called back and at that time she told me I would be allowed to return the bed. I said fine, I would be in the next day, Sunday. She said that would not work as there was no one in the building that could do credit card returns on Sunday. I said fine, I'll bring it Monday. She then told me she had to have it back before 24 hours were up, so I would have to bring it back before 4pm Saturday. I dropped everything, loaded the bed into my car and drove it back. She refunded my credit card and said she was sorry for the "miscommunication". I don't blame Hillsdale, I don't want to do business with these people, either. The fine print on the receipt says returns are at the discretion of the seller, so beware if you buy something here and have a problem. Dreadful store, and most of their furniture is ugly, too. read more

DO NOT SHOP HERE! Purchased a chair on Monday but would not allow me to have it until Tuesday. On Tuesday I called to cancel the order. Told me to talk to the salesperson on Wednesday. Salesperson called Wednesday and said they would not refund my $, but I could have store credit. My argument is that I never picked up the chair; it was still in their possession, so I am entitled to a refund. Salesperson -Diane Matlack- refused. Refused to let me speak to a manager. "Store Policy" does not allow refunds except at "store discretion" which is apparently NEVER. BAD policy, BAD customer service. NEVER EVER shopping here again. BUYER BEWARE!!! read more

To say the service is poor is an understatement. We placed an order on July 31. Check was cashed and cleared through my bank on August 2. When we placed the order we were told that our furniture would arrive in 6-8 weeks. Eight weeks later we had heard nothing so we called. We were told that they would call us back. They later call to report that they discovered that their faxes had not been going through to the manufacturer and that our order was now placed. We then called more regularly to check on progress and asked to speak with a manager as we at least would like to see if our order could be expedited and our salesperson seemed to be doing little to provide any type of customer service. She then tells us that they would waive our delivery cost. Honestly, we were not seeking financial compensation we truly just wanted to get our furniture. Our other furniture had been sold an we had delayed the buyer picking it up twice due to the error. Two weeks ago we still were yet to hear from a manger after MULTIPLE requests, but were told by our salesperson that the furniture shipped. Ironically, they claimed it had shipped, but they nor the manufacturer had a way to track the shipment. Yesterday we were told after calling AGAIN without a manager returning two calls I made this week that the furniture shipped this week and that it would arrive next week. However, they would then have to wait until it has arrived to determine when they will be able to deliver it. We requested they deliver immediately upon arrival given their poor customer service and their errors along the way and repeated that I wanted to speak with a manager. It is now October 21st and still no call from a manager or furniture. We called and today have now been told that we are not allowed to speak with a manager. They transferred me to our salesperson. After demanding to speak with her manager or the owner or we would be happy drive there and find them, she then places us on hold. The person that then picks up the call does not start with "how may I help you", rather it was "We will contact you when your furniture arrives" (in the rudest and nastiest tone). We requested a name and she REFUSED to give their name AND told us they did not have to (insert a rude and disrespectful tone again). I indicated that I requested the name as I have been keeping records and documentation of my attempted calls and requests including the names of those we have talked to and that I would also share this new information with the Attorney General's office with whom I have filed a formal complaint this week. She then told me that that was fine because she had a complaint in front of her and i"t was simple, they would call when the furniture arrived and that she did not care". It has been 3+ weeks that we have been without living room furniture and there is still no estimated date of delivery. Our complaint is not that they made a mistake with the order. The reality is we are all human and it happens. Our complaint is that they have been terrible with communication, we have not heard from a manager, they cannot give us an estimated time of arrival, it appears they are not being honest, and most importantly they are incredibly rude. Sadly, we believe the quality of the products they sell is of great quality and we always try to support our local, small businesses. Under NO circumstance would I recommend you order from them. It is also important to note that we have never filed a formal complaint for any reason with the Attorney General's office or posted a negative online review. This is not the first time we have had poor customer service from a company, but it is the first time that we have even been treated so very rudely and had anyone be so dismissive of our concerns and quite reasonable requests. Our original complaint to the AG's office was not financial compensation, but we just wanted our furniture and would like better communication. Today's events however have us second guessing that decision and reconsidering our entire purchase. We need to do more careful reflection this weekend and quite possibly may be demanding a refund and taking our business elsewhere, although we truly just want furniture and this seems a bit counter productive. So deeply disappointed and saddened. We would encourage the owner(s) of Belpre Furniture to assess their team and take the reviews and complaints seriously as this is a real problem that is destroying their name and local reputation. If given the opportunity to speak with a manager or owner and had we been treated with respect and at least felt as if our frustrations were understood and they were listening, this review and the formal complaint could have easily been avoided. We don't want to see any additional small, local businesses close, but we cannot imagine that we are alone in our dissatisfaction and it seems likely that sales will eventually disappear should it continue. read more