I recently relocated to Ohio and was in search of a new dental office after being with my previous…read moredentists for over five years. Unfortunately, my experience at Carrie Fletcher-Clock, DDS, in Kettering was far from positive. After reading the reviews, I decided to book a consultation when I needed immediate dental attention. The consult went well, and I initially thought I had found my new dental home--but I was wrong. After the consultation in July, the front desk staff told me they would call me, but I waited two months without hearing anything. When I finally called to follow up, I was met with excuses and no accountability. The front desk blamed the delay on insurance, but as a patient, I wasn't aware of what goes on behind the scenes and felt that even a simple update would have been appreciated. Instead, I was left in the dark with no communication for over two months. When I finally returned for my appointment, I had some follow-up questions based on my conversation with insurance. The dental hygienist ( young lady with blonde hair in bun) was very polite and patient, answering what she could, but Dr. Fletcher-Clock's attitude was shocking. When I asked her questions about my care plan, she told me, "I think you will be a problem," and insinuated that I thought I knew more than her, which was confusing and uncalled for. I wasn't rude at all or challenging her. Multiply time letting her know I AGREEW WITH HER ; I simply wanted clarification and reassurance about my treatment plan. Her dismissive tone and comments about insurance were unprofessional, with statements like "They're probably not even dentists looking at the X-rays. Insurance sucks, and they're in India." I left feeling unheard and shamed for merely seeking information about my own care. Patients should never be made to feel like a burden for asking questions, especially when dental visits can already be anxiety-inducing for some and I tend to experience anxiety when visiting the dentist which is why I had questions and needed to feel safe. What made this experience worse was the lack of accountability. Dr. Fletcher-Clock didn't take any responsibility for the miscommunication, instead blaming me for being "difficult." When I expressed discomfort and wanted to reschedule or reconsider my options, she remarked, "Do you know I blocked off two hours for you?"--as if my time and questions were irrelevant. I responded, "Do you know I've been calling your office for two months with little to no feedback?" I even offered to pay a cancellation fee because I was so uncomfortable (ready to leave) with her tone and statement and to be fair if she felt my questions were a waste of her time. I left the office embarrassed and deeply saddened. Even as I walked out, a staff member (Older lady sitting in chair with dark hair) gave me a dirty look, which added to the already negative experience. This type of treatment is exactly why some patients are afraid to speak up or ask questions at medical and dental offices or refuse to go to the doctor in general. No one should ever feel shamed for wanting to understand their care. This experience was incredibly disappointing, especially after moving to a new state and hoping to find a reliable dental home. It's unfortunate, but I cannot recommend this office based on the lack of communication, professionalism, and care that I received.

love this dentist, love this staff. they genuinely care about your experience…read more dr clock is patient and understanding and willing to talk through my options. she addresses my concerns and eases my anxieties.

I will never go back here. They charge outside of insurance limits without letting you know…read more Insurance says they knew they needed pre-authorization. The front desk staff are rude and hung up on me. The doctor tried to treat my tennis elbow but only made it worse. if you stop going to them, they will hound you over the phone. They seem to be parasites.

Dr. Linzie is fantastic! She is wonderful with my son who is 2 years old! (Been seeing her since he…read morewas 15 months.)

I came here with my grandpa and have nothing but compliments. The office is clean and comfortable…read more The staff is very attentive to my grandpa and his hearing needs. They offer the latest technology in hearing aids and my grandpa is very pleased with the product.

What a refreshing visit i had. At first I was very skeptical but after hearing about the weight…read moreloss program I tried it and I can't be more happier down 32 lb in a little less than 5 months. The only negative thing is now I've got to buy a bunch of new clothes

I was very impressed with Amy's technique on providing injections to my face with Botox. Amy is…read morevery gentle, closely monitoring my comfortable pain level, and uses sterile procedures. I am very picky as who I allow to perform injections on my face but she was referred to me by a friend so I thought I would give her a chance. I have been going to Dr. Sesslers office for many years but the cost of their services is very expensive. Renovate Health and Wellness has affordable rates that meets my budget and she does an excellent job. HIGHLY RECOMMEND!!!!!!!!!!

I enjoyed my first dental cleaning from Michael Lochtefeld Dental today . I moved back to the area…read morelast summer and found Michael & his team right in my neighborhood & they take my dental insurance. My parents also switched to Michael last fall after getting a second opinion & took care of my father's dental needs right away. You're welcomed by the team as soon as you walk in the door, quick check in, then I was greeted by Ashley dental hygienist. She was so friendly, accommodating and detailed, it truly was the most thorough dental cleaning I've ever experienced. Then Dr Michael came in, also completed a detailed inspection too. Great to know everything was good & scheduled for my next visit in 6 months. Thank you for great service in Kettering, Ohio

After 5 years it has become clear he no longer deserves the patients he has and has way more than…read morehe is capable of managing. Do not let the old reviews fool you - you will just be a number here now; this is no longer a family dentist. Their cancellation policy is one-way and will not stop them from canceling on you for the dumbest of reasons. In the last year they have canceled my family's appointments multiple times at the last minute only to reschedule them more than a month later. They genuinely could care less; this place grew and grew chasing the dollars while the patients suffered. Find another dentist or be sorry.

This was the first time I've been since they've changed locations. The office is beautiful. I…read morearrived early to make sure I found it. One thing I noticed while waiting is that the receptionist knew everyone and greeted them by name, it was really nice. She had such a genuine energy. The reason I came in was due to lower back pain caused by a myriad of reasons. Dr Zoller took the time to sit with me and discuss not only the pain but asked other lifestyle questions to determine a whole picture. Even though I was the last appointment of the day I was not rushed at all. What I must appreciate is that he doesn't try to immediately put you in a plan and suck as much money from you as he can. He told me that my issues could be caused by other factors and if I don't have relief within a few weeks he could refer me elsewhere to check into some things. I love when a doctor knows what their limits are and cares enough to let you know if it's outside of those limits. Dr Zoller then put me on the table to feel out some of the issues and made sure to tell me if I feel uncomfortable with any hand placements or anything he's doing for any reason to let him know and he'd stop. He noticed an area in my Beck that needed adjustment and checked with me before doing so since I came in mainly for my back. Even though it had been several years since I'd been in, Dr Zoller asked about my job and my family like it had only been a month. Im excited to continue my care here and glad that Dr Zoller remains a stand up human being.

Dr Buchwalder retired. This review is for Dr. Leon, North Xenia Dental. He bought Dr…read more Buchwalder's practice. I just went and got my teeth cleaned and fixed 2 cavities. Their "estimated" bill for the cavitites was $120. They said they checked with the insurance company! They neglected to tell me that the office was no longer a Guardian preferred office. My bill was for $660 (since I used an Non-Contracted dentist.) Dr. Leon was an ok Doctor. His staff LIED to my face!!!

I was not excited to have to change dentists because of a change in insurance coverage. After some…read moreresearch, I noted that Dr. Buchwalder had good reviews, so I went with this office. Dr. Leon bought the business when Dr. Buchwalder left. The staff have been friendly and helpful. One of the first things Dr. Leon did was to sit down and ask me to tell him about myself (I was one of the first appointments of the day). He then told me a bit about himself. I'd come because I broke a molar. He explained my options and then let me choose. I later went back for routine cleaning. The cameras they use and screens on the wall are helpful for letting the patient understand what's going on. I feel that this office is a good team and works to do what's best for the patient. One of the hygienists said that she enjoys getting to know the families in this private practice - exactly what I enjoy in my office job. I definitely recommend Dr. Leon and his staff to take care of your dental needs.

Lovely, amazing staff, but closed for good. One provider passed away last year, and the other…read moreretired. I'm really going to miss them

This place does not provide adequate care to meet needs, no clear explanation of care or goals-had…read moreto ask and then was placated with a response. The office staff acted unprofessionally. I showed up 10 minutes late, they gave a later appt my slot. Rather than put me in that person's slot, they refused me, stating there was a doctor's luncheon at that time. Then they billed me for a no show. Threatened me with collections if I didn't pay.