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    11 years ago

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    Trg the Residential Group Realty - Get Sold on Results

    Trg the Residential Group Realty

    (4 reviews)

    Kitsilano

    Beware of this person:…read more **Review Regarding Mr. Matthew Kuras (Licensed Realtor Affiliated with TRG)** This review reflects our documented experience as property owners. We rented our condominium unit to Matthew Kuras under a standard residential tenancy agreement for long-term residential use. During the tenancy, the unit was used for unauthorized short-term rental activity in direct violation of the strata bylaws at The Palisades building. We did not authorize this use. As a direct consequence, we were subjected to significant strata enforcement proceedings, including fines, penalties, legal fees, and enforcement costs exceeding **$21,000**. There were also unauthorized lock changes and repeated bylaw violations associated with the short-term rental activity. The full financial liability fell on us as the registered owners. In addition, rent obligations were not fulfilled. We pursued a claim through the Residential Tenancy Branch (RTB), and an **RTB Monetary Order was issued in our favor. That Order remains unpaid.** We are now proceeding to file the RTB Order with the court to obtain judgment and pursue enforcement. Mr. Kuras is publicly listed as a licensed real estate professional affiliated with TRG. Individuals operating in the real estate industry are expected to understand tenancy law, strata bylaws, and the serious consequences of unauthorized short-term rental activity in residential buildings. The RTB Order represents only a portion of the financial damage we have suffered. The overall impact includes substantial strata fines, legal exposure, and ongoing financial harm. Property owners should conduct thorough due diligence before entering into tenancy agreements. This statement reflects our sincere documented experience. Regards, Ray Please see this article: Source: CTV News https://share.google/GULaiDtaAr1RkUQ43

    It is without any hesitation that I highly recommend the services of Jennifer Chiu. Her expertise,…read moresharp negotiation skills & ability to know and please her clients is foremost at all times. I can speak firsthand of her selling skills when it came to quickly moving the sale of my condo. Her attention to the smallest details & dedication to her craft impressed me from the start. She was wonderful & thorough while being very knowledgeable & professional at all times. One thing in particular that I noted is simple, but she returns phone calls, something uncommon now-a-days with other competitors. Believe me I know. In addition she is goal oriented and far exceeded any timeframe I had in hopes of selling the property. I was 100% pleased with all the services I received from both the realtor Jennifer Chiu and hold TRG Realty in high regard as a company who ensures satisfaction. Would I call her again? In a heartbeat!

    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    Plan A

    Plan A

    (60 reviews)

    Granville Entertainment District, Downtown

    I had worked with this office for 7 months they was friendly and they answered me when I want a…read moreservice Helpful team

    They are basically legal frauds, and I strongly advise everyone to stay away from them as much as…read morepossible. If you want to be scammed be my guest. I made the mistake of renting a unit online based on their polished marketing, only to find it in an uninhabitable condition upon arrival. Throughout my one-year lease, I dealt with persistent issues including a lack of heating during the Vancouver winter, electrical hazards like sparking outlets, a screaming and oily kitchen fan, and broken window locks on a second-floor unit that compromised my safety new Gastown which is not nice. Incredibly, they even broke one of the locks themselves while showing the place, yet had the audacity to accuse me of breaking it during our legal hearing. I also spent a full month with a broken fridge before it was finally replaced. In the first month, I talked with one of their employee to leave as I could not continue to live. She convinced me saying when my wife arrives in couple of months we can look houses together. She noted I won't be charged penalty leaving early. I thought I could bear these awful circumstances. By the 4th month, the situation became unbearable as management completely ignored my continuous complaints about a major neighbor noise issue involving heavy bass music that blasted from midnight until the early morning hours. I could barely sleep. I used ear plugs which were not helpful for bass, so I used airpods noise cancellation all the time even while sleeping. When I finally told them I wanted to leave because of their negligence and the lack of functional internet, they tried to pacify me by installing Starlink. However, this turned out to be a complete scam; they made the network public, allowing over 20 devices to connect and making the service unusable for me. If you wonder about the neighbour's noise... they didn't even bother to solve it. Throughout this entire ordeal, I faced constant threats and unprofessional behavior from staff members like Swaliha and Pratik. I eventually took my case to the Residential Tenancy Branch (RTB) with over 70 pieces of documented evidence. However, because the hearing was on May 4th and my lease had recently ended, the arbitrator ruled that I couldn't claim many of my rights as an active tenant, resulting in the loss of most of my security deposit. They couldn't even present any evidence at the hearing. Yet I became the one who lost. It is staggering that despite numerous public complaints, government institutions allow them to continue using legal loopholes to prey on your hard-earned money. They should thank very much to government institutions for covering them. Being a tenant should not require being a lawyer. I spent so much time and stressed you cannot ever imagine. Save your mental health and your finances by avoiding this company at all costs. Do not trust the system which won't protect you or do very least. This company's 'business model' relies on deceiving people, and exploiting laws. That owner, Anoop, I can see him drinking his mojito on an island with the money he stole, while unprotected tenants are being ripped off by his minions in the Plan A offices. And I'm spending even more of my time writing this hoping it helps someone out there like you.

    Luxmore Realty

    Luxmore Realty

    (5 reviews)

    Kitsilano

    I had a great experience working with Luxmore Realty…read more The team was professional, responsive, and extremely knowledgeable about the Vancouver real estate market. Communication was clear and efficient throughout the entire process, and I always felt well-informed and supported. There was never any pressure--just honest advice and thoughtful guidance tailored to my needs. Their attention to detail, market insight, and overall execution really stood out. It was clear that they value long-term relationships rather than just closing a single transaction.

    My friend recently had a deeply disappointing experience with Luxmore Realty, specifically…read moreinvolving one of their agents, Jessica Bansal. As a realtor myself with many years of experience, I discovered that Ms. Bansal was engaging in unwarranted online bullying, harassment and slander against legitimate businesses on social media. This kind of behavior is not only unprofessional but also harmful to the reputation of the businesses she targeted. This is a reflection of her character and what she is capable of. On her website www.7seaspropertygroup.com she claims that her business is based on trust yet she is misrepresenting herself as a team lead with other agents reporting to her. I know that as a realtor, it is important to conduct yourself with the utmost integrity and her behavior exemplifies the complete opposite. From my understanding, when this issue was brought to the attention of Luxmore Realty, it was met with complete indifference. The brokerage did not effectively acknowledge or address Ms. Bansal's actions, which raises serious concerns about their commitment to ethical standards and professionalism. It is alarming that an agent would use their platform to spread false information, and even more concerning that the brokerage would condone such behavior. I strongly advise anyone considering working with Luxmore Realty or Jessica Bansal to proceed with caution. Their apparent disregard for the welfare of the general public and their tolerance of bullying tactics are red flags. There are plenty of reputable real estate professionals out there who conduct themselves with integrity--unfortunately, Luxmore Realty and Jessica Bansal do not seem to be among them.

    Ben Chimes - realestateagents - Updated June 2026

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