An all around poor customer service experience. Their helpfulness changes completely once you've…read morefiled a claim. I was sent to a catastrophe claim center that did a rushed and incomplete estimate that was short by 40%. I was given incorrect information when attempting to resolve the issue. Promises were made that were not kept. When I expressed my frustration over these issues I got nothing but bad attitudes and indifference. Not recommended.

The team with Randy Johnson is always so helpful and great! They answer the phones and the office…read moreis really well kept. All the people in the office are nice and geniune with me, and as always State Farm is still the best insurance around!

Some of the worst customer service I have ever seen. The staff were always very rude and…read moreunprofessional. I always had to jump through hoops to try and get something resolved because of their incompetence. You should be embarrassed. I would have given this place a 0/5 if it were an option. I'm surprised this place is still in business to be honest. Get it together. Your response has no relevance to my review whatsoever. Next time, try reading my comment more carefully. I chose to end my insurance because of the poor customer service, but it looks like my message wasn't received. I am enjoying my new insurance and the customer service is top notch. You can stand behind your employees, but they are still terrible human beings who all need a training course on customer service and proper adequate. It would seem that the awful customer service was a result of poor leadership.

So far it has been seamless. very good experience. The people work here are very helpful. They…read morelowered my costs something American Family who I had been with forever could not do.

We started using MountainStorm as our insurance broker in mid 2022 for car and home insurance. At…read morefirst they were great, very attentive and we felt they were working hard to get us the best deal possible. But two years later that all changed. Our rates started to soar and we began to have a hard time getting ahold of someone or even getting a promised return call. We finally decided to stop doing business with them this year after we kept calling for over a month trying to get someone to shop around our policy due to huge increases in our premiums (we've never had an accident or filed a claim on our home). When they finally did get back to us the conversation felt very steered towards insurance companies that would benefit them and definitely not us (ie best commission for them) We went with another company that saved us over 3k on our policies and will be proactive in making sure we have the best rate and coverage each year without us having to call in and ask for it. I would avoid doing business with them because they are no longer for their clients and it shows.

I was referred to them by my realtor and find their lack of professionalism astonishing. I reached…read moreout to them July 2nd and it took 9 days (July 11th) to even respond to me about revisiting a quote for insurance. After the response, it then took them another 7 days (July 18th) to reply to me. Keep in mind that this is coming off of the original engagement in which I contacted mountain storm and didn't receive any follow up or quotes for over 3 weeks due to an employee termination. On top of all of this my realtor sends me an email where the owner Jeff finds it appropriate to personally attack a client prospect, ME: "He is so price sensitive because he wants the best coverage in the world for nothing. I've done all I can do for him. I fill in the gaps in his coverage and I tell him to go back to his agent to do this. He just keeps complaining about the price. My price is going to be higher because I'm not gonna sell a crapy policy." Let's be clear: 1) Your job is LITERALLY to find me like-or-better insurance coverage at a like-or-better price. My second request to you was an attempt to move business to you because my existing Allstate policy was going up $700. It has absolutely nothing to do with price sensitivity. 2) I have never ONCE complained about price, because in the entirety of our working relationship, it took nearly a month to even seen pricing information. 3) I'm not looking for the cheapest crappiest policy, that's why I reached out you professionals like you for your guidance. For your information, I reached out to another insurance broker and within 24 hours he (like you said originally) recommended that I stay with my existing policy even with the $700 price increase. Imagine that? Good customer service. You should try that.

Yurani is hard working and honest. She shopped and got me an incredible homeowners insurance rate…read more Very pleased and I highly recommend her as your agent.

I had been putting off shopping for auto and home insurance and it felt very overwhelming. I looked…read morefor a broker to help, and fortunately found Yurani. She has the knowledge and expertise to look at an array of insurance companies and their options, and she found us much better coverage than we had before and we are paying less. She also answered all of our questions, and the process was quick and easy. I would highly recommend working with Yurani.

I cannot say enough wonderful things about Laura and her team. From day one, she has gone above and…read morebeyond to make sure my family and I are protected and taken care of. She is incredibly knowledgeable, responsive, and genuinely cares about her clients. No matter the question, concern, or situation, Laura and Tami are always there with guidance, support, and a solution. It's rare to find someone who combines professionalism, expertise, and such a personal touch. She makes what can often be a confusing process feel easy and stress-free. What sets her apart is that she truly treats her clients like family. The dedication, honesty, and exceptional customer service are unmatched. We love you guys!!!

First time State Farm client. Shout out to Nestor Rodriguez…read morefor providing an excellent service , in explaining the best coverage for my case and providing ways to save. Nestor gives you his attention 100% .

Colorado Insurance has handled our home & auto insurance needs for many years and we could not be…read morehappier with their service. Most recently I have worked with Kate Petree and she is wonderful. She responds to emails and phone calls very timely, often within hours. She is extremely professional and knowledgeable. Through her expertise we were able to save over $600.00 per year on our auto policies while adding doubling bodily injury coverage AND adding $1,000,000.00 umbrella coverage. Ned Archibald Fairplay, CO

I thought I was overpaying for insurance and have asked a few times for a review and to make sure I…read morewas getting the best deal of which I was assured I was! B.S. I Just had Farmers re-quote my insurance to the same coverages as I had with Travelers, only to find that I saved over $140 per month on my auto insurance and over $5253 on my Home Owners! Are you kidding me $5253 annually on my Home Owners insurance! I have my suspicions that my rates were never checked to ensure I was getting the best rate! I cancelled today!

I love working with Matthew Woodward each year for my insurance shopping needs. I've worked with…read morehim for several years and can consider him a friend at this point. This year, his associate Katelyn Quinto is helping out, who seems lovely as well. Very friendly and capable. Highly recommended.

I have been a client with Security First Insurance for 15 years and have my business insurance as…read morewell as my personal Home, Auto, Motorcycle and Umbrella policies as well. My Security First team has never failed me. They cover virtually all major carriers. They are friendly, easy to work with and just a phone call away. Very knowledgeable too. You won't go wrong partnering with Security First Insurance Agency.

Happened to meet an old friend for coffee in Littleton and realized I was close to our…read moreorganization's insurance agency, Lautenbach Insurance. So I stopped by. No business to do, no additional needs, not buying any insurance... just stopped in to say hi. And they welcomed me as a friend, like always. Another client was just leaving, with a lot of laughs and warmth and smiles. That's how it is. Because that's who they are. They become a partner and friend. You don't get this kind of service anywhere else. And yet, their prices and premiums are still competitive, often lower than anywhere else for the same insurance. Better than anyone else has offered. Best of all, they are honest and once even told me how I could get better, less expensive coverage somewhere else for a personal project. Very "Miracle on 34th Street," right? I can't believe it has taken me this long to share my experience. Guess I was inspired today. Give Andy, Fred, or Doug your insurance needs and you'll be like me... a satisfied client who feels more like a friend. Just can't say enough good about Lautenbach Insurance. Keep it up, guys! Sorry it took so long to write something like this. But also, thanks for never asking me to. You rock!

Fred and Andy are great! They have helped me with my insurance now for a few years. They are fast,…read moreefficient, and help me know all the options so I can make an informed decision. Keep up the great work!

I have been very pleased with my experience through Insurance Specialists of Colorado. The…read moreemployees are very knowledgeable and helpful to me, no matter my issue or question. I always prefer having a personal insurance agent rather than an entire insurance company. Not only do you build that relationship, but really, who do you want to call if you get in a car accident? A trusted agent, or a 1-800 number and cycle through the phone tree before finally reaching a representative? IS helped me get the lowest rate on my car and renters insurance that I have ever had. Really happy!

From the owner: Our expertise is creating quality, customized insurance solutions, giving you the best value for…read moreevery dollar you spend protecting your assets. We write through quality carriers, known for their elite coverage and high-end products. Such as Chubb, SECURA, Safeco, Travelers, Encompass, and State Auto.